Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31759 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2020 — Rated 7 out of 10 by J.P.P. Zerorez Salt Lake City
What could we do to improve?

Drying time took longer than told. Carpets were still wet the next day.

Report a concern   June 16, 2020 — Rated 10 out of 10 by Stephanie Bennett Zerorez Salt Lake City
What do you like about our products and services?

Love Zerorez. I have used them a few times now and will in the future.

Report a concern   June 16, 2020 — Rated 0 out of 10 by J.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpet was damaged and someone was supposed to call me in 24 to 48 hours. This was a week ago.

Report a concern   June 16, 2020 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

Carpet was very clean and soft

Report a concern   June 16, 2020 — Rated 7 out of 10 by T.M. Zerorez Salt Lake City
What could we do to improve?

Have the Service Technicians all doing the same process. Some cut corners or leave processes out. Correcting this would put us back at a 10 for Zerorez.

Report a concern   June 16, 2020 — Rated 10 out of 10 by Betty Anderson Zerorez Salt Lake City
What do you like about our products and services?

Carpets look wonderful!

Report a concern   June 15, 2020 — Rated 10 out of 10 by F.G. Zerorez Salt Lake City
What do you like about our products and services?

Ben was very good and very helpful and did an excellent and thorough job!

However, We were actually scheduled to have our carpets done Friday morning, June 12th. When no one came by 10:15am I called and was told the work order for our carpets had been misplaced or lost. The receptionist offered to have someone come that afternoon but that did not work for us as we already had plans made for the afternoon. We were then given the time of Saturday morning---that is when Ben came and did our carpets.

Report a concern   June 15, 2020 — Rated 8 out of 10 by T.E. Zerorez Salt Lake City
What could we do to improve?

The technician was absolutely fantastic. I

He was very thorough in the beginning but by the time he had finished he didn't get spots out of the carpet and didn't say anything about not being able to get the spots out of the carpet. Is ist possible to get a little of the spot cleaner and I will try and work on those spots.

Report a concern   June 15, 2020 — Rated 5 out of 10 by P.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I only recommend a 5 because of the extra money charged for being in Utah County. I love the way you clean and was willing to pay the extra but may not in the future.

The person who came to clean was excellent, he did a wonderful job.

Report a concern   June 15, 2020 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The tech was courtious and did a good job. I regularly recommend you to my clients. (I am a real estate agent) Thanks again for a thorough job!

Report a concern   June 15, 2020 — Rated 7 out of 10 by S.C. Zerorez Salt Lake City
What could we do to improve?

Feed back after the service is completed

Report a concern   June 15, 2020 — Rated 10 out of 10 by Lacy Bishop Zerorez Salt Lake City
What do you like about our products and services?

We had just moved into a new home where the previous owners left all the carpets in every room a nasty, gross disaster. We contemplated just tearing it all out but, before going that drastic I wanted to give zerorez a go at it to see if they could work some magic. Aside from a couple of stains that actually dyed the carpet fibers red- they were able to get 99% of all the other stains and messes out. Along with the deep cleaning that pulled out nasty hair and dirt that was deeply embedded in the carpets. Once done the carpets looked like new. I can rest assure that me and my family have nice, fresh, clean carpets now.

Report a concern   June 15, 2020 — Rated 10 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

The employee that did my carpets was very pleasant and did a wonderful job. My carpets look amazing!

Report a concern   June 14, 2020 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

The two guys that came out were great! Kept me informed on what they were doing and were quick!

Report a concern   June 14, 2020 — Rated 10 out of 10 by Shawn Bolton Zerorez Salt Lake City
What do you like about our products and services?

Very effeciant friendly do a great job would highly recommend

Report a concern   June 14, 2020 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

We have used your services and enjoyed the carpets and other surfaces that have been cleaned by Zero Rez. The results are better than the three or four other methods we have tried in the past.

We love your product and process. However the quality of your servicemen make a huge difference. We were happy to have Austin in our home yesterday. He was knowledgeable, friendly, professional and hard working. So thanks to Austin and your excellent product/process. We are smiling today and enjoying our clean carpets underfoot.

First name removed and Gail

Report a concern   June 14, 2020 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Professional technician, quick process, called ahead and arrived promptly.Carpet looks great!

Report a concern   June 14, 2020 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Dries quickly. No chemicals.

Report a concern   June 14, 2020 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets always look like new after Zerorez cleans them!

Report a concern   June 13, 2020 — Rated 10 out of 10 by B.E. Zerorez Salt Lake City
What do you like about our products and services?

I liked the way it was cleaned.

Report a concern   June 13, 2020 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

The young man called as we were advised he would. He showed up on time and did a thorough job on a very dirty carpet. We are grateful for his help.

Report a concern   June 13, 2020 — Rated 5 out of 10 by K.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I read that your people were coming with masks and equipment would be sanitized. He did neither. There were spots still left of the floor and I didn't see any real effort to even try to lighten it with extra scrubbing.
In my daughter's room, it was like he cleaned the bare minimum, some of the carpet was still dry between the bed and bookshelf. It was smaller than the width of his tool, but he could have used the stairs tool that he had right outside the door. Part of my recliner wasn't wet either. I believe he skipped the bottom foot part.

I think he should have used an edge tool to get by the baseboards. I felt like the job was done, just not thoroughly. I was disappointed.

My floors do look better than they did, but I felt like the technician, while polite, was just wetting my floors and going through the motions-not making a real effort to make them look as good as they could be.

Report a concern   June 13, 2020 — Rated 4 out of 10 by L.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaning the tile left a lot of water and edges by walls and other things still dirty and wanted to much money for a lot of little extra things like cleaning a chair. Putting a extra solution on dog Urine

Report a concern   June 13, 2020 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

quality filters. polite ad helpful management and staff.

Report a concern   June 13, 2020 — Rated 10 out of 10 by Nita Call Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great and they dried very fast

Report a concern   June 12, 2020 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Came when asked, on time. Polite cleaner.

Report a concern   June 12, 2020 — Rated 10 out of 10 by Bonnie Davis Zerorez Salt Lake City
What do you like about our products and services?

Love you guys

Report a concern   June 12, 2020 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Conrad did excellent and thorough work

Report a concern   June 12, 2020 — Rated 10 out of 10 by J.Y. Zerorez Salt Lake City
What do you like about our products and services?

Everything went very well, tech was on time, inspected for carpet issues and began working. He was helpful putting blocks under my furniture and took extra time to treat 2 spots on my carpet that would not clean up with regular cleaning methods.

All my carpets look great and I'm very happy.

Report a concern   June 12, 2020 — Rated 9 out of 10 by Susan Keller Zerorez Salt Lake City
What do you like about our products and services?

Friendly and efficient service I would use this company again.


Privacy Policy