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31759 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love Zerorez. I have used them a few times now and will in the future.
My carpet was damaged and someone was supposed to call me in 24 to 48 hours. This was a week ago.
Carpet was very clean and soft
Have the Service Technicians all doing the same process. Some cut corners or leave processes out. Correcting this would put us back at a 10 for Zerorez.
Carpets look wonderful!
Ben was very good and very helpful and did an excellent and thorough job!
However, We were actually scheduled to have our carpets done Friday morning, June 12th. When no one came by 10:15am I called and was told the work order for our carpets had been misplaced or lost. The receptionist offered to have someone come that afternoon but that did not work for us as we already had plans made for the afternoon. We were then given the time of Saturday morning---that is when Ben came and did our carpets.
The technician was absolutely fantastic. I
He was very thorough in the beginning but by the time he had finished he didn't get spots out of the carpet and didn't say anything about not being able to get the spots out of the carpet. Is ist possible to get a little of the spot cleaner and I will try and work on those spots.
I only recommend a 5 because of the extra money charged for being in Utah County. I love the way you clean and was willing to pay the extra but may not in the future.
The person who came to clean was excellent, he did a wonderful job.
The tech was courtious and did a good job. I regularly recommend you to my clients. (I am a real estate agent) Thanks again for a thorough job!
Feed back after the service is completed
We had just moved into a new home where the previous owners left all the carpets in every room a nasty, gross disaster. We contemplated just tearing it all out but, before going that drastic I wanted to give zerorez a go at it to see if they could work some magic. Aside from a couple of stains that actually dyed the carpet fibers red- they were able to get 99% of all the other stains and messes out. Along with the deep cleaning that pulled out nasty hair and dirt that was deeply embedded in the carpets. Once done the carpets looked like new. I can rest assure that me and my family have nice, fresh, clean carpets now.
The employee that did my carpets was very pleasant and did a wonderful job. My carpets look amazing!
The two guys that came out were great! Kept me informed on what they were doing and were quick!
Very effeciant friendly do a great job would highly recommend
We have used your services and enjoyed the carpets and other surfaces that have been cleaned by Zero Rez. The results are better than the three or four other methods we have tried in the past.
We love your product and process. However the quality of your servicemen make a huge difference. We were happy to have Austin in our home yesterday. He was knowledgeable, friendly, professional and hard working. So thanks to Austin and your excellent product/process. We are smiling today and enjoying our clean carpets underfoot.
First name removed and Gail
Professional technician, quick process, called ahead and arrived promptly.Carpet looks great!
Dries quickly. No chemicals.
My carpets always look like new after Zerorez cleans them!
I liked the way it was cleaned.
The young man called as we were advised he would. He showed up on time and did a thorough job on a very dirty carpet. We are grateful for his help.
I read that your people were coming with masks and equipment would be sanitized. He did neither. There were spots still left of the floor and I didn't see any real effort to even try to lighten it with extra scrubbing.
In my daughter's room, it was like he cleaned the bare minimum, some of the carpet was still dry between the bed and bookshelf. It was smaller than the width of his tool, but he could have used the stairs tool that he had right outside the door. Part of my recliner wasn't wet either. I believe he skipped the bottom foot part.
I think he should have used an edge tool to get by the baseboards. I felt like the job was done, just not thoroughly. I was disappointed.
My floors do look better than they did, but I felt like the technician, while polite, was just wetting my floors and going through the motions-not making a real effort to make them look as good as they could be.
Cleaning the tile left a lot of water and edges by walls and other things still dirty and wanted to much money for a lot of little extra things like cleaning a chair. Putting a extra solution on dog Urine
quality filters. polite ad helpful management and staff.
Carpets look great and they dried very fast
Came when asked, on time. Polite cleaner.
Love you guys
Conrad did excellent and thorough work
Everything went very well, tech was on time, inspected for carpet issues and began working. He was helpful putting blocks under my furniture and took extra time to treat 2 spots on my carpet that would not clean up with regular cleaning methods.
All my carpets look great and I'm very happy.
Friendly and efficient service I would use this company again.
Drying time took longer than told. Carpets were still wet the next day.