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31760 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look like new. It did costs twice what I had thought due to speciality products added to treat pet and other stains, but this was optional, and fully explained before treatment.
No use of soap clean high powered water.
Great cleaning and really great social distancing. Thank you!
Our guy was super nice and gave us all the information for protecting our carpets. However, after he left I have since found 3 spots that didn't get cleaned. Another guy came to help and he originally said an hour and a half but they finished under 45 minutes. He arrive later than 4 which is fine because they did call to tell me but I did feel like we were the last appointment of the day and just wanted to get done and thats why I am finding spots still.
Fast, super clean, reasonable rates... You are my carpet guys for life!
My up stairs carpet was almost all the way dry within 8 hours
my floors looks the best they have looked for years
The technician did an excellent job of using the equipment; however, after the carpet dried, one 2 x 3 ft. area still looked soiled. Because of this, the maintenance man who inspects the apartment when someone moves said the area would have to be "scrubbed." We agreed they would bring in their cleaning company to do it. This will cost me any additional $70. I would have called Zerorez to come back, but I don't think the type of equipment you use would be able to "scrub" the spot.
God quality and fast
Your technician, Jacob, was very knowledgeable about investigating any biological spots on the carpet, how to best clean each of the areas, and shared what we should know in a very understandable way. He was personable, thorough, and very efficient. We were grateful to have him (and your system) take care of our carpet. We definitely will call you in the future whenever our carpets need to be cleaned. Also, we really do feel comfortable highly recommending your system and company to our friends and others.
John Gerritsen
Have used Zerorez for years and am always happy with the end result. The company as a whole are kind, responsive and professional. Yes, I will be scheduling again a few months down the road.
The technician was great! Zerorez does a great job! My carpets look great!
Kirby was professional and such a great work ethic
The stone cleaning was WAYYYYYYYYY TOO MUCH!!!!! I only did it because I felt trapped. I love the results, but feel severely gouged.
Kept me up to date on what time they would be here. Great job.
We had a spot where our dog used to lay and it needed some more attention after we had our carpet cleaned and our technician came back at no charge and sprayed a deodorizer on the spot and it worked! No more dog smell. We have had a great experience and feel like zerorez did a great job in meeting our needs.
Great service!
Quick, easy and doesn’t leave your carpets soaking or stinky!
I have used Zerorez off and on due to various reps, that over charged and damaged items.
John was much nicer and honest. That’s why I requested him for the second part of the job and a few days later.
My carpets were cleaned by a competent, clean and respectful worker. I have definitely recommended ZeroRez to others.
The appt. was made smooth and fast.
The friendly tech showed up early.
Job was done to my satisfaction.
It's been a few weeks and I'm still very happy with the results.
Let us know before hand how expensive the extra's are...like extra costs to clean stains.
Friendly, gets the job done quick.
Great service!
I like the “zero residue”.
It was very professional and quick ☺️
On time. Good service. Reasonable prices.
Very professional, great prices and the technician did a great job
I like how well the carpets get cleaned
Great Service
Brigham did a great job
Got stains out I though were there forever
Would recommend you to everyone