Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31760 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 4, 2020 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

Technician very good.
Everyone I talked to was very friendly & helpful!!

Report a concern   June 4, 2020 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

The people are very thorough, kind and professional!!

Report a concern   June 4, 2020 — Rated 10 out of 10 by M.V.A. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly

Report a concern   June 4, 2020 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Communicative, professional interaction and work performed.

Report a concern   June 4, 2020 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

Great job. Tech was thorough and efficient. The carpets look bright and clean.

Report a concern   June 4, 2020 — Rated 5 out of 10 by T.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaning wasn’t done properly. Also, after 2 visits we still have 2 spots that weren’t taken care of. The technician seemed to want to just get done with the job. He was so unlike what we’ve gotten use to seeing from Zerorez. Unfortunately, we will think twice before we use Zerorez again.

Report a concern   June 4, 2020 — Rated 10 out of 10 by Susan Kaelin Zerorez Salt Lake City
What do you like about our products and services?

We have used Zerorez for years and have always been very satisfied with the way our carpets look after they have been cleaned. Our technicians have been thorough and have always done a good job. They have been honest about how each area will clean up given the age and condition of the carpet, and have offered suggestions as to how to best maintain them. Only on one occasion did we have an issue with how the carpets looked the day after and Zerorez immediately sent someone else out to redo the work.

Report a concern   June 4, 2020 — Rated 2 out of 10 by A.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Parts of our carpet was missed and spots are still there, when we touched those spots, they were not wet at all, which leads me to believe some areas were missed. The places, he took time on are good. My opinion is he was in too big of a hurry and didn't do it thorough. I already responded with this in a text, and I got I am sorry.

Report a concern   June 4, 2020 — Rated 10 out of 10 by Sarah Strong Zerorez Salt Lake City
What do you like about our products and services?

Your product works and your customer service is great.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

I like that you don’t use chemicals. Easy to schedule online. Technician was very professional.

Report a concern   June 3, 2020 — Rated 10 out of 10 by Heather Moss Zerorez Salt Lake City
What do you like about our products and services?

My technician was so great! So efficient and friendly! Thanks so much!

Report a concern   June 3, 2020 — Rated 10 out of 10 by F.M. Zerorez Salt Lake City
What do you like about our products and services?

Hunter our Technician was very knowledgeable, detailed, kind, and thorough. Not to mention perfectly on time. Our carpets were terrible and he gave them new life. Saved us hundreds by avoiding replacement.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Your service man was friendly and kind. Did a great job and answered all our questions. He was a credit to your company. Thanks for the great job!

Report a concern   June 3, 2020 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Very professional service.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Everything was great. Timely, professional, and a job well done. Very satisfied

Report a concern   June 2, 2020 — Rated 5 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet in the closets weren't cleaned. Didn't know those weren't included 🤷. I already called and they have already set up another appt to come do at least one that I really wanted done. Also the blue food coloring stains didn't come out with the clean. I guess I hoped they magically would.

Report a concern   June 2, 2020 — Rated 10 out of 10 by Laurel Young Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great! Technician Ben was thorough and eager to please. Used adequate social distancing, mask and gloves. Worked hard on our behalf. Thank you.

Report a concern   June 2, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

I have used Zerorez for years and except for one time when the carpets remained really wet for days, I have been very pleased. I would recommend your service to all my friends..

Report a concern   June 2, 2020 — Rated 5 out of 10 by H.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I did not expect our carpet would take 8 hrs to dry..I thought Zeroez was different than other carpet cleaners, but I feel it was no different. The cleaner himself was a nice person so nothing against him, just wasn't as impressed as they make it look and sound on TV.

Report a concern   June 2, 2020 — Rated 10 out of 10 by James Dalton Zerorez Salt Lake City
What do you like about our products and services?

Fast, clean and friendly service, plus the carpets never looked so good!!!!!

Report a concern   June 2, 2020 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

They were fast, affordable, friendly and great the overall service was awsome will continue to keep using zerorez in the future.

Report a concern   June 1, 2020 — Rated 10 out of 10 by Richard Lee Zerorez Salt Lake City
What do you like about our products and services?

The crew you sent to our new home did a great job; they were both quick and efficient in an appropriate way. Meaning they didn't do a rush-job.

Report a concern   June 1, 2020 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

The represented was knowledgeable and friendly. He made sure we understood everything he was doing and our options. He was thorough and carpets look great!

Report a concern   May 31, 2020 — Rated 10 out of 10 by Robin Pulley Zerorez Salt Lake City
What do you like about our products and services?

Fast Service appointment. Excellent cleaning on all carpet/rugs. i would happily rec commend Zerorez to anyone! John V did an excellent job!
Robin

Report a concern   May 31, 2020 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

We appreciated Austin who made sure to answer all our questions and cleaned the carpets very well.

Report a concern   May 31, 2020 — Rated 10 out of 10 by Robyn Goodfellow Zerorez Salt Lake City
What do you like about our products and services?

I have been a ZeroRez customer forever and I am always pleased with their service and the results. The tech was thorough and the price is always fair.

Report a concern   May 31, 2020 — Rated 9 out of 10 by Heath Hayward Zerorez Salt Lake City
What do you like about our products and services?

Working just huh that’s a great way of seeing it all over the next couple days but I’m sure it would have a better idea of a better way but it would have to come out of my mind and then we get back in and the next day or so we will be happy and we can do better than I thought we were just thinking of going and let me see what we have to say and I have to a friend

Report a concern   May 31, 2020 — Rated 10 out of 10 by N.R. Zerorez Salt Lake City
What do you like about our products and services?

Conrad answered all questions. Went above and beyond what I expected for the first time. He was mannered and professional. I will have him back and he represented Zero to the max.
Thank you

Report a concern   May 31, 2020 — Rated 10 out of 10 by Singjun Halladay Zerorez Salt Lake City
What do you like about our products and services?

Technician was FANTASTIC! Great dude.

Report a concern   May 31, 2020 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

Excellent service and product. My tile hasn’t looked so good for quite awhile. Very polite and professional technician. Explained everything.


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