- Phone: 801-288-9376
- Visit Website
31760 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people are very thorough, kind and professional!!
Very friendly
Communicative, professional interaction and work performed.
Great job. Tech was thorough and efficient. The carpets look bright and clean.
Cleaning wasn’t done properly. Also, after 2 visits we still have 2 spots that weren’t taken care of. The technician seemed to want to just get done with the job. He was so unlike what we’ve gotten use to seeing from Zerorez. Unfortunately, we will think twice before we use Zerorez again.
We have used Zerorez for years and have always been very satisfied with the way our carpets look after they have been cleaned. Our technicians have been thorough and have always done a good job. They have been honest about how each area will clean up given the age and condition of the carpet, and have offered suggestions as to how to best maintain them. Only on one occasion did we have an issue with how the carpets looked the day after and Zerorez immediately sent someone else out to redo the work.
Parts of our carpet was missed and spots are still there, when we touched those spots, they were not wet at all, which leads me to believe some areas were missed. The places, he took time on are good. My opinion is he was in too big of a hurry and didn't do it thorough. I already responded with this in a text, and I got I am sorry.
Your product works and your customer service is great.
I like that you don’t use chemicals. Easy to schedule online. Technician was very professional.
My technician was so great! So efficient and friendly! Thanks so much!
Hunter our Technician was very knowledgeable, detailed, kind, and thorough. Not to mention perfectly on time. Our carpets were terrible and he gave them new life. Saved us hundreds by avoiding replacement.
Your service man was friendly and kind. Did a great job and answered all our questions. He was a credit to your company. Thanks for the great job!
Very professional service.
Everything was great. Timely, professional, and a job well done. Very satisfied
The carpet in the closets weren't cleaned. Didn't know those weren't included 🤷. I already called and they have already set up another appt to come do at least one that I really wanted done. Also the blue food coloring stains didn't come out with the clean. I guess I hoped they magically would.
Carpets look great! Technician Ben was thorough and eager to please. Used adequate social distancing, mask and gloves. Worked hard on our behalf. Thank you.
I have used Zerorez for years and except for one time when the carpets remained really wet for days, I have been very pleased. I would recommend your service to all my friends..
I did not expect our carpet would take 8 hrs to dry..I thought Zeroez was different than other carpet cleaners, but I feel it was no different. The cleaner himself was a nice person so nothing against him, just wasn't as impressed as they make it look and sound on TV.
Fast, clean and friendly service, plus the carpets never looked so good!!!!!
They were fast, affordable, friendly and great the overall service was awsome will continue to keep using zerorez in the future.
The crew you sent to our new home did a great job; they were both quick and efficient in an appropriate way. Meaning they didn't do a rush-job.
The represented was knowledgeable and friendly. He made sure we understood everything he was doing and our options. He was thorough and carpets look great!
Fast Service appointment. Excellent cleaning on all carpet/rugs. i would happily rec commend Zerorez to anyone! John V did an excellent job!
Robin
We appreciated Austin who made sure to answer all our questions and cleaned the carpets very well.
I have been a ZeroRez customer forever and I am always pleased with their service and the results. The tech was thorough and the price is always fair.
Working just huh that’s a great way of seeing it all over the next couple days but I’m sure it would have a better idea of a better way but it would have to come out of my mind and then we get back in and the next day or so we will be happy and we can do better than I thought we were just thinking of going and let me see what we have to say and I have to a friend
Conrad answered all questions. Went above and beyond what I expected for the first time. He was mannered and professional. I will have him back and he represented Zero to the max.
Thank you
Technician was FANTASTIC! Great dude.
Excellent service and product. My tile hasn’t looked so good for quite awhile. Very polite and professional technician. Explained everything.
Technician very good.
Everyone I talked to was very friendly & helpful!!