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based on 31760 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brigham was awesome.
Quick, thorough.
I was told that my hallway (landing at the top of the stairs) was $20 and that my closet which was larger was $10 more. I don't like being charged for my closet and I don't like paying twice the price because it is called a hallway and requires the same effort and less time. Also, I was told that if I wanted a chemical treatment to keep an area of a room from smelling I would need to pay $30. I was also told that my carpets were in great shape and that it was easy. So I paid more money for an easy job. In the end, I paid for all the extra costs except for the chemical treatment. Which by the way, the room did smell because the cleaning pulled it out. When I pay for cleaning the purpose should be to remove smells. It was urine from our son and not a red wine stain. Why did I pay to have my carpets cleaned and then told I need to pay for extras to get my carpet cleaned? Also the guy that came in smelled of B.O. so my house smelled like that too after he left. So carpet cleaning left me with B.O. and urine smells and cost me 25% more. I can never recommend such a business to anyone. Plus the guy just said these are the cost that I have to go by. I wanted to cancel but it took so long to get someone and the house was already prepped.
Great job on the carpets, but the tops of my kitchen chairs don’t seem as clean.
They have a good product and no residue left behind. I was last on the list for the day and the technician was tired. I have a few spots that need to be done again, but they have a 30 day guarantee so that is good.
My lawn was affected by the hoses leaking something on the grass which killed it. An area rug didn’t look much different after it was cleaned. The manager was supposed to call me to discuss and never has.
The cleaning stays clean better than any other companies. Quick to clean and to dry. Not so wet.
Clean carpets!!!
Great service! Great results!
Each time we have had our carpets cleaned by ZEROREZ, their techs have professional and complete. It is nice be able to move back into our home within 3 Hours after the service was complete. Before being introduced to ZEROREZ, our carpets were damp for a week before we could reorganize our home again. The length of clean carpet in our home is much longer with ZEROREZ than other firms. We are able go 2-3 years between cleanings now.
Thank you, ZEROREZ.
We love your service and that you arrived promptly, our carpets look brand new !
Carpet felt and looked clean
Fast quickly drys and it looks wonderful.
Technician explained what he would do, and asked if
I had questions. He was Covid sensitive.
Great job! Thank you
He was very sufficient he did a great job and I would have it done again and I would recommend him to my friends and family his name is John
Excellent service, explanation of process and professionalism by technician.
As soon as the carpet dried the spots that were treated and which we paid extra to clean looked worse.
Very profession and did a great job
Zerorez made a total mess of my carpets. More like 100% Rez. Whatever yellow enzyme the tech used turned my carpets yellow and they looked worse than before. That yellow stuff spread out all over the area much larger than before. And it stinks! The off white carpet in my living room turned yellow and looked like urine. I used my own carpet cleaner and went over the area 4 different times and got out most of the stain. But my basement carpet is still a mess. I am totally disgusted and feel like I got completely ripped off to the tune of $550. Honestly, this looks like a BBB complaint situation. I've never been so dissatisfied with a company.
I feel like you should send out a different tech with equipment to suction the yellow stuff out of the remaining area. I want clean carpeting!. Furthermore, even after 3 days the carpeting was still sopping wet and I had to get fans and leave them on for a couple of days to dry out the carpets.
You need to make this right.
You were available and worked fast and efficient
The worker was able to work around heavy items such as couches and tables
IT WORKS! The carpet really is clean. Tecknigitions are skilled, polite and friendly. I love that the carpet does not take days to dry and that there is no awful chemical smell.
Effective cleaning. Friendly technician. Convenient times
On time, completed in a furthest from the door to the door manner, friendly technician and care for my home.
More thorough technique to get pet urine out of carpet.
The technician is always poolite and explains everything to you. I have used this company since we moved into this house, 6 years ago and will continue to do so.
We are happy that soap is not used in cleaning. The carpets come clean and if the stain comes back you will come back to take care of it until it goes away. Thank you
Nice help and did a great job. I liked the calls to tell us just when they'd be coming
Thank you so much for the professional manner in which you handled our carpet cleaning requests. I will recommend you to others!