What our clients think of us!

This is the second time I have used zerorez. The first time I was impressed. This time, it does not look so good and there are some streaks. You are going to come back and see if you can fix it. Thanks.

How very clean the carpets look, and feel. The professionalism of the service techs, and their promptness.

Professional team members. Answered all my questions and gave me multiple options. Cost was given to me before anything was done. He also cleaned one of my couch cushions where my dog threw up for free. Super nice and respectful.

I’m not sure what products you use, your technician was nice, on time, quick.
The carpet took longer to dry than we thought, but it looks better!

My carpet was soft and clean smelling.
Service was friendly and Thur all.

Clean carpet and very efficient and professional technicians (thanks Hunter).

We have some areas that look like he cleaned in squares and space in between that don’t seem to have been clean. He was very nice and apologized for being over 2 hours late

I LOVE ZEROREZ!! They do such a fabulous job! Always, careful, professional and informative with the entire process & procedure!! I won’t go anywhere else! Why would I when everything about the company is PERFECT!!

Great customer service, kept in touch with me during a broken van issue, they resolved and came and cleaned my rug promptly. Thank you

Scheduling my appointment was a breeze. There was excellent email communication from the office after getting my appointment scheduled. The tech contacted me on the day of my appointment with an estimate of his arrival time. He arrived as scheduled and he was friendly, professional, and clean cut. He outlined the services he would be providing and got right to work. He was highly knowledgeable and efficient and he did a fantastic job. I highly recommend Zero Rez and we will be using them again.

Your technician Richard was very friendly, a hard-worker, very informative without being pushy, and very conscientious. It must be difficult doing his work and wearing a mask, but he did it! I also thought your prices were very good and my carpets look great.

They came in did their job and left. i liked that

The technician was great. Fast, efficient, friendly, wore a mask in the house. Most of all the carpet looks great. I wish it would dry faster, but not much we can do about that.

Did not get my carpets clean.

James was excellent. Skillful, friendly, compatible, works hard. Did a great job. He deserves a raise.

Didn't meet my expectations especially from all the advertising you do and what Doug Wright praises. More spots on carpet after cleaning than before -- had to come back to remove them. Did not notify us as to when the cleaning specialist,one hour before coming either time, just showed up at front door. Waited both times causing us to have to change some of our to do's.

It didn't take that long to get the job done and the technician was courteous and professional.

You are quick and efficient

The young man arrived on time. He worked quickley and I went downstairs and ironed while he worked upstairs. He didn't make a lot of noise and was th tthvery polite and professional. I was very pleased with his work. I will have him again. And would recommend him to anyone. He had booties on his feet and a mask on his face. He was neat and clean about taking his equipment out of my home.

Thank you so much,

Name removed

Quick and thorough

The tech was so friendly, informative, & made our experience easy

Loved the way Ben cleaned our carpets

The technician was friendly, efficient, and did a very good job.

Carpet cleaned up nicely

Zerorez did a fantastic job for us. In 16 years, we had NEVER had the carpet in our basement professionally cleaned. Needless to say, Zerorez had their work cut our for them. They were more than up to the task. Their workers were very professional, and they did a fanstastic job!

None of the stains in the house were removed or even lightened. Not sure what I paid for.

Very efficient, on time, clean and your worker seemed trustworthy and wore mask. My carpets looks great.

I filled out this survey already and have not been contacted regarding my complaint. To request I fill out another survey is redundant and candidly very irritating. While I would allow your company an opportunity to make things right, the delay or the disingenuous “we want to hear from you” approach without a timely response is worse than the original poor service.

Professional and knowledgeable personnel.

How clean my carpet is. I especially liked the pet disinfectant, it really took the smell as well as the color out of my carpet. And lived the deodorizer!!