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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked that you werent' putting more soap and detergent into my carpets, but were all that we had put into it out!
very nice work. attention to detail. clean & courteous employee
Professional technician. Looked clean and in uniform. Kept me informed about time of arrival. Was helpful and answered questions. Carpet looked great and dried quickly.
Very easy to get appointment. Tech was very knowledge. Carpet looks beautiful.
They don't use soap.
No stiky stuff left after, to attract more dirt
No longer smelling chemical smells and it was dry .
I like the call before you come. Respect of clients time
We had several spots in the carpet, to include one where I had spilled some gear oil. I was very impressed with the results.
Mike was a very well kept young man whom I trusted immediately. I appreciate his kindness to me as well as his excellent skills.
Carpets are clean and smell so good! Techs are so nice and considerate.
The service men have been more than helpful. My carpets cleaned last year look great - you are cleaning them again this coming Monday. The job done by William was very good. Nice man.
The technicians were clean and courteous.
The tech is knowledgeable and friendly.I like the job they have done for me in my home as well as in my apts.
I really appreciated the furniture guards. I get so upset when the cords for the cleaner are rubbing on my wooden legs and banisters.
The fact that you bent over backwards to make it right when we were unhappy with what happened with the way the carpet looked after it dried (especially the stairs.) We appreciated your men coming back and doing it over and making sure it looked right for us. Thank You.
It is the only carpet cleaning company that cleans my carpet and it stays clean!
Good communication. They took the time to ask me what I really wanted Very professional
The technician was friendly and professional, explaining the process to me thoroughly. The cleaning was effective and timely.
Arrived promptly and did a very thorough job cleaning.
The carpet looks like new and it's pretty old carpet! I like that the carpet won't be attracting dirt because of leftover cleaning product.
The service guys were very efficient and friendly. They did a good job of answering all my questions and concerns.
They make my home look like new. Also the tech is very knowledgeable and thouorgh!!!!! Love you guys
You did a good, thorough job of cleaning my carpet. It dried quickly and looks wonderful. I also appreciated that you did not have a lot of add on pricing. Let me clarify. The morning of our cleaning, I had scheduled another company to come clean our carpet. They had a special for three areas. Because my room is large, I guessed that it would qualify as three areas by itself. But when they arrived, it actually counted as four areas, so the price went up about $50. Then to have the carpet pretreated, the price went up another $50. If I did everything they suggested, my carpet cleaning would cost well over $300. I told them no and called your company. I was so thrilled that you were able to work me in that very day (because I had moved furniture and prepared the room). I liked that you called before the associate came. The associate was wonderful and the pricing was exactly what you told me on the phone--no unexpected add-ons. And with your company, my family room only counted as two areas, not four like the other company said. That also made me happy. After the cleaning, I immediately called my daughter to tell her that she should use your company the next time that she had her carpet cleaned. I know I will use your company again.
I love that my carpets are super soft and truly clean when they've been cleaned by Zerorez. As a Realtor, I recommend Zerorez to ALL of my clients. I've had my carpets cleaned by a lot of companies over the years and have never experienced the softness and deep clean that Zerorez delivers!
One area in the living room did not respond well and remained looking dirty. The stairs were not cleaned to the very sides of the steps. The carpet and furniture were very damp and took some time to dry out. I had not expected that. You had been so well recommended by a family member and friends that I must admit I was somewhat disappointed. Sorry!
The clean stays clean
Carpets are very clean. No chemicals. Good customer service.
Most of all we like how our carpets look when work is finished. Workers were professional and helpful.
Jarom was very professional and helpful when asked to come back and address questions.
This was Zerorez's second visit, a follow-up for a few spot cleanings that were not caught with the initial cleaning. I was instructed that I would be called when the cleaners where on there way, which they did not. This was a bit frustrating since I run on a tight schedule and not getting the call resulted in my not being able to be present when the cleaning started.
Also the main spot, the reason for calling them back, remains in place. Meaning I will be calling for a third visit to resolve the spot.