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based on 85994 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was on time, friendly, informative and very nice. He explained everything and was even nice to my (unfriendly) dog! Thanks!
Carpet looks great. The person that was here did an excellent job.
It took almost 20 hours for the carpet to dry and now we have a musty smell. I believe your equipment, for some reason, was not able to suck up the water well enough so that the carpet could dry in a reasonable time.
Right now I’m researching the internet for ideas on how to get rid of that musty smell.
The carpet cleaned very well and the person doing the cleaning knew exactly what to do.
My cleaner was great !
I like that they are non toxic and get the floors clean.
The technician was on time and did a great job cleaning the carpeting and tile and grout.
In 6 hours it was almost completely dry. Pleasant operator, no mess.
Matt suggests different ways to get the best results after each cleaning. Gets the job done quickly but efficiently.
The tech was very transparent on my pricing. Was very polite and made the process seamless. Carpets came out great and so did our tile highly recommend.
I am very likely to recommend! Quinn was a definite 10! He was friendly, conscientious, helpful and very thorough in his effort and explanations!
Jose is amazing, we are so pleased with the great job he does.
Chemical free process is critical to our health. The cleaning job was amazing, very well done.
First I want to say that, Ezekiel, the technician was the BEST!! He was the most professional and did such a wonderful job! The carpet looks so amazing!! I’ve already recommended Zerorez to friends and family!! Thank you again for such awesome results!!! So very happy!
Technician was professional and courteous, explained various aspects of our job thoroughly. We are very pleased with the results.
Our technician was communicative and did a great job. It was quick to dry as well!
I like that my carpets get a great clean that dries quickly, and is safe for pets and kids, without the use of harsh chemicals that leave the carpets feeling dry and crunchy and leave a residual smell. It is safe to walk on barefoot or in socks, even while still wet, so I don’t have to vacate my home or refrain from moving about while it dries. The pet urine treatment extracts the crystallized urine out of the pad, not just the surface of the carpet, for a sanitized clean. The upholstery cleaning extends the life of my furniture, and the area rug cleaning revives the vibrancy of the colors of my rug.
Easy to schedule, on time, pleasant staff.
Tommy was very good and did a super job.
They were on time, efficient and friendly. My carpets look great and we have four dogs.
the tech was on time and got to work. He completed the service and I'm happy I called Zerorez to clean the carpets again.
Ezekel was awesome, great job cleaning shower and tile.
Always on time. Technicians are personable and communicate well
After my carpets dried, they were "crunchy" and had several spots (looked like dried water spots) - I borrowed a neighbors rug cleaning machine and went over the worst spots and they came out, along with a lot of dark water (I assume it was left over dirt).
I have taken care of the main issues, but next time, don't be in such a hurry and spend a little more time cleaning the carpets and rinse the carpets more thoroughly.
In terms of making things right, not much you can do unless you want to redue the carpets. I'll give Zerorez one more try the next time I need the carpets cleaned - we will see how that ends up and go from there.
Thank you!
Easy scheduling and friendly customer service. I have used Zerorez before and am always impressed with the finished product!
Thorough
On time
Dries quickly
The techinician was respectful and did a nice job!
Job was well done by carpet looks wonderful
Your representative was very personable and accommodating to my requests. The tech, Michelle, who came out did an excellent job at cleaning the carpet. She paid attention to detail. Truly the best carpet cleaning I believe I've ever had. I would highly recommend Zerorez.
Great customer service - my technician was pleasant & efficient.
The technician was very professional and explained what was being done and additional recommendations to improve our results.