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based on 85241 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy told me the spots would not come back. The spots were back before it was totally dry. Not happy. I paid $100 for one room for nothing!
Professional, courteous and very thorough - much appreciated!
It was easy to get a quote, the quote was exactly where we had expected, and the service was prompt and professional.
The cleaning crew was very professional and explained the entire process. They were amazing people and enjoyed speaking with them. They were courteous and cleaned up after the jop was completed. Completely satisfied with their services.
Everything you guys did an awesome job
The carpet was not as clean as the last time and they never raked it
No chemical odor
Dries quickly
Very easy scheduling, timely arrival and appreciative of the tech giving me an estimate of how long it will take to complete service. Friendly guy-he was fantastic, explained everything, knowledgeable and kind. Appreciate the clean technique without a soapy residue and crunchy carpet. Great service!!
(I can’t recall our techs name he shared but really nice guy) We will continue to use ZR.
Eric was a fantastic person to work with and did a great job on my carpet!!
Friendly service techs, carpets are not saturated; dry quickly. Come to appointments on time. Ask if I have any questions before and after service.
I’ve answered this already in the survey, carpet looks like crap, grocery store rental machine does 1000 times better at a mear fraction of the cost, this cleaning 🤔 was huge mistake and waste of money and time
The purity in the cleaning process
Maybe have a harsher chemical that cleans the carpet to like new, but I know that is impossible.
The technician arrived within the timeframe as scheduled. He notified me when he was on his way.
I had all carpeted areas cleaned, as well as all floor tile surfaces cleaned. This is a new house to me therefore, I wanted to ensure all the flooring was clean.
The technician went over everything that he would be doing, and when he was done, everything he went went over was completed looking amazing and smelling fantastic.
Zerorez is the greatest carpet cleaning company I have ever used! Kelvin is the technical that cleaned my carpet this time! He is fantastic! He is very professional, and enjoyable to be around! He is great at making the carpet look like new! Thank you Kelvin! I look forward to having you come clean the carpets in my new home.
We had a wonderful experience with our service person and cleaning . He was very informative and thorough, and half way through our carpet cleaning, he had us come take a look. We had a large area, a big loft, stairs and a hallway done . Turned out very well considering our carpet was 20+ years old. He made it look new again. We'll definitely use Zerorez again for future cleanings!
We did have to call zero reds for a second technician to come and finish cleaning the living room room sofa and two chairs. Our wool area rug supposedly was to be done in a week and it is now longer than that and we’re still waiting for it. Later, perhaps we will hire zero Rez again to clean the grout in our tile. Apparently that is more their area of expertise.
Great, prompt, high quality service. We highly recommend.
The technicians are always very courteous and knowledgeable about their cleaning product. They are expedient and in and out of your house in a limited amount of time with a great instruction for the after drying.
Great service, friendly, professional, and intelligent.
Reasonably priced
Superb service. The stains in my grout after 20+ years came out as expected. Will definitely call them when needed.
Not scented, no soap
My carpets are clean
Have your estimates be more accurate
The guy who did our floors and duct work were amazing. But your estimator was 50% of coats off.
Both Ryan and Dennis were courteous and gave me a reasonable estimate for the carpet cleaning. Having 2 technicians expedited the cleaning time to about an hour.
Healthier chemicals, good service
I have a very ill dog who made a bit of a mess on the carpets, the technician was caring and compassionate. He worked very hard to clean our carpets, working later than expected to make sure he took care of our carpets. I am very appreciative of his hard work to make my carpets clean once again.
I feel the first time we had you out the floors looked better afterwards. There are several spots that still appear dirty. I will have to get down and scrub them before my company arrives. I feel the edges of the wall flooring appear dirty still. It was also $53 more than the original quote $73 with tip and I feel this is a significant difference. For what we paid the floors should be spotless. I am less than impressed. Majority of the flooring is improved. I just wish it were better. The tech was very nice though.
Great job on high traffic areas!