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based on 87717 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dried soft and very clean
Good reputation, always delivers service exactly as expected, and at a competitive price and value. Well maintained equipment, professional and courteous staff. Would not consider using anyone else.
Isaac the technician arrived early. He was pleasant, knowledgeable and thorough. I also think your prices are reasonable. We plan to schedule a tile cleaning soon. He was able to provide us with approximate costs.
Customer service-Sergio was amazingly patient!!
On time, very nice job.
Upfront pricing, flexibility, and quality carpet cleaning in no time at all. This is a fantastic service with a good price. Given the amount of carpet to clean in our home, I was happy to pay the competitive price I was quoted. We added a few extra small areas (closets mainly) after walking through the house with the technician so the price did go up, but it was all discussed and agreed upon before he started work. He took precautions while working in our home that I would expect of a quality company. We will be using this service again in the future.
Scheduled service was within 2 days. Job completed within one hour for 2 bedrooms, carpets look and smell clean.
The technician had the b,est customer service!
Great people SK lls and did a fabulous job cleaning the carpets
David C. kept me informed on the process of cleaning my carpet and area rug. The work was done thoroughly; all spots were removed and there was no solution odor. The carpet was dry to the touch within 5-6 hours but I didn't replace the furniture until the next day. I am very satisfied with the cleaning of my carpets.
Great service and great results
No chemicals or soap were used which normally would leave more stains to appear due to the soap residue. It looks great.
Everything was great
Everything was great
Your service tech was super nice and highly competent
The technician that came out was absolutely fantastic! This carpet is twenty five years old so I was not expecting it to look like new. But this is as close as I think you could possibly get. Excellent job!
On time. And efficient. Great job
Reliable, and professional service. Excellent results.
The work that was done was very good and the gentleman who did the work was very professional and pleasant. However, no one told me in advance that the no cleaning would be done under the bed. Because the carpet was wet, I could go into the room and so did not realize that he had not cleaned under the bed. After an hour of doing my own research, I realized after he left that there are some potential liability issues associated with cleaning under the bed. But I was very disappointed that this was not explained to me in advance, as the whole purpose of the deep cleaning was to have the entire bedroom cleaned. I ended up trying to clean under the bed and spread the carpet cleaner and vacuum myself, which was much harder than cleaning in the more accessible parts of the room. I could have done the room myself and saved some money had I realized that the hardest part of the job was going to fall to me anyway. You - and others in your industry - should explain your limitations in advance and allow the customer to decide whether the deep cleaning costs are worth it given that a large and challenging part of the cleaning will fall to the customer anyway. Explain the limitations to the customer in advance and let them decide whether the cost for a partial cleaning is worth it.
The customer service was outstanding.
No chemicals
Prompt and courteous Did a wonderful job
No soapy residue left behind. Our technician was very nice. Only problem is we are in our 80’s and can’t move heavy furniture,
No harsh chemicals. Friendly, considerate and knowledgeable technician. The house smelled clean and fresh after the carpet was cleaned. No chemical smell at all. I highly recommend them.
we had great service. Cole (I might have that wrong, sorry) but he was great. Professiona, personable… very good.
Mario was very good and explained the process. However the tile cleaning process did leave a white residue especially along the baseboards.
Let people know before charging $75 for spot treatment… on a $99 3 room special..
The technician was so knowledgeable and kind. He was the best part!
Technician was professional and spent time cleaning carpets.
Prices are too high. A price break for bundling would be nice.
Colton was able to explain all of the services that Zerorez provide. The mattress cleaning, the prices ,tile, ducts, etc.
Zerorez did a nice job with our carpets. Looking forward to seeing how long it last.