Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87717 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 4, 2026 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

The tools you use and your methods are spot on. Isaac did a great job. He was very thorough, polite. He reviewed everything. Checked in along the way. Carpets came out great.

Report a concern   November 4, 2026 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

The technician inspected, explained everything prior to the service and quoted prices for anything extra I might want done to the carpets. He did a great job cleaning the carpets and was quick and professional.

Report a concern   November 4, 2026 — Rated 10 out of 10 by Kevin Grover Zerorez Phoenix
What do you like about our products and services?

Always have great results. Easy to get an appointment. Caring enployees

Report a concern   November 4, 2026 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Our technician Dave was friendly and informative. He did a great job.

Report a concern   November 4, 2026 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

That you were on time and the price quoted was the price I paid. No add one.
Mike did an excellent job and spent extra time on the heavy traffic areas to get as much of the dirt removed.

Report a concern   November 4, 2026 — Rated 8 out of 10 by L.G. Zerorez Phoenix
What could we do to improve?

I have used this cleaning service in the past and was previously satisfied with the services multiple times. Unfortunately, this recent experience was disappointing. I clearly communicated my requests to the technician, but it felt like my concerns and instructions were not being listened to or followed. Good customer service means taking the time to listen to the customer and understand what they are asking for. I expected better communication and attention to detail, especially as a returning customer.

Report a concern   November 4, 2026 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The service was great.

Report a concern   November 3, 2026 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Our carpets came out cleaner than expected!

The service tech, Trevon was excellent! He explained everything including our options then promptly went to work. He kept us up to date through out the process. Awesome job

Report a concern   November 3, 2026 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Good service

Report a concern   November 3, 2026 — Rated 8 out of 10 by J.T. Zerorez Phoenix
What could we do to improve?

Stop with the service men coming in with a sales pitch for upsales and add ons.

Report a concern   November 3, 2026 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

I am always so impressed at how clean my 20 year old sectional looks after your services! Your techs are polite and efficient. I’ve been a customer for over 10 years now

Report a concern   November 3, 2026 — Rated 8 out of 10 by C.D. Zerorez Phoenix
What could we do to improve?

Pricing. I see ads for 3 rooms for $115, but of course the protectant etc brought my one room, closet and two area rugs to over $500.

Report a concern   November 2, 2026 — Rated 10 out of 10 by Cindy Deboer Zerorez Phoenix
What do you like about our products and services?

Friendly customer service and a quality job!

Report a concern   November 2, 2026 — Rated 5 out of 10 by B.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

One of the rooms after it dried now has a musty smell. Can’t figure out why. It was the only room that we did not add the topical but also the only room where our dogs don’t pee in. This is why we opted out of the topical. Going to have to clean it again.

Report a concern   November 2, 2026 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

My carpets were cleaned on Saturday October 31st. Dave did an excellent job pretreating and putting protective solution down. It was humid and I was afraid it would take several days to dry. The next day most of the carpet were dry.
Thank you for the quality of work performed by Zerorez.

Report a concern   November 2, 2026 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Very clean

Report a concern   November 2, 2026 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Zero red uses a system that leaves our carpet fresh with no soapy type smell while drying
. Our Tech ( Ezekiel ) was personable, professional, and did a tremendous job.

Report a concern   November 1, 2026 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

friendly and knowledgeable techs who do a great job and I love the zero residue which leaves my carpets, not only clean but also soft.

Report a concern   November 1, 2026 — Rated 10 out of 10 by F.P. Zerorez Phoenix
What do you like about our products and services?

Prompt on time and polite.

Report a concern   November 1, 2026 — Rated 10 out of 10 by Chris Martinez Zerorez Phoenix
What do you like about our products and services?

Quick, friendly and great price!

Report a concern   November 1, 2026 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

I love the service provided by Zerorez, always timely and a great job every time. Staff is friendly and pricing is very reasonable.

Report a concern   November 1, 2026 — Rated 10 out of 10 by Heidi Edwards Zerorez Phoenix
What do you like about our products and services?

Jordan was extremely competent assessed my whole situation. I have old tile from the '70s. He said he might have to recommend an acid wash. Acid wash wasn't needed and I appreciate the fact that he didn't just upcharge me but he had the integrity you say. Nope, we got it covered with this. He was very thorough. Took pictures showed me where there were issues and my carpet cleaning was flawless. This is why I like Sierra Rez and yes Jordan. I will get carpet cleaning next year. Tile within two LOL they are the best company ever

Report a concern   November 1, 2026 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Very good job by the technician Sergio.
Very respectful too.

Report a concern   November 1, 2026 — Rated 10 out of 10 by Gayle Perry Zerorez Phoenix
What do you like about our products and services?

Great employee and great work! Came when he said he would! Loved the outcome !

Report a concern   November 1, 2026 — Rated 10 out of 10 by Kim Espinoza Zerorez Phoenix
What do you like about our products and services?

Our tech was great!

Report a concern   November 1, 2026 — Rated 10 out of 10 by Brian Bray Zerorez Phoenix
What do you like about our products and services?

Good value and great service.

Report a concern   November 1, 2026 — Rated 10 out of 10 by Brad Taylor Zerorez Phoenix
What do you like about our products and services?

Clean floors everytime without mystery spots reappearing after a cleaning.

Report a concern   November 1, 2026 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Clean process and quick time completed.

Report a concern   October 31, 2026 — Rated 9 out of 10 by Christine Anderson Zerorez Phoenix
What do you like about our products and services?

Less chemicals, and the reputation of the company.

Report a concern   October 31, 2026 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

They are all fantastic!


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