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based on 87717 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was told by Zerorez that having my dryer vent cleaned out would create "a mess" in my home so that service needed to be completed before my carpets were cleaned. That was not true. Cleaning out the dryer vent was done completely outside. You may want to change what you tell clients. Also two of my roof tiles were cracked as admitted by your worker. He also told his supervisor. Can I expect compensation for now needing a roofer out to my home? Thank you.
Great service and the technician was very knowledgeable
Friendly techs, product works well.
Knowledgeable and good products
Professional and friendly
I have always used ZERORES due to the ease and availability of scheduling and very friendly staff. My home always feels so clean and fresh after they come.
Technician was on time and did a great job. No complaints here.
I always hear about Zero Rez on 102.5 KNIX and I must say their service and quality work is outstanding. Zeke Dukes was very polite and knowledgeable. My carpets feel amazing and clean. Our allergies have drastically improved. I will never go back to cleaning carpets myself, Zero Rez has my business. Thank you.
The tech was extremely helpful
Did a great job
Friendly and knowledgeable technicians.
I like the there are no heavy chemicals or smells and the carpet is not stiff from cleaning products.
Ease of scheduling an appointment, the service technician called me enroute to give me his ETA. He was thorough, & he toroughly cleaned my wall to wall carprting.
Agent was customer Service Oriented and worked hard. Zeroes pricing did not match advertisement that attracted me and has become very expensive
The gentleman that did the work on my floors did a superb job on my floor snd my carpet. He was helpful in every way and my floors look great. He also cleaned the cushions on my kitchen chairs which are pretty old and he brought them back to life. I was very happy with tthe job.
Rob did an excellent job of cleaning my carpeting!
Friendly, qualified,and efficient service. The cleaning process is the best I have found.
My service was 3 hours late and I believe I should have been called and informed of the status.
The person who cleaned my tile was very professional and polite. I was given the option of having the grout cleaned. While the grout was not cleaned on this visit, it will be on the next.
My consultant was great! He didn't just try to upsell me. Instead he collaborated with me. He made suggestions based on my needs and lifestyle. I will definitely call Zerorez again.
On time, good communication, carpet feels soft and clean after treatment
No soap
Whatever the tech used to rescue our carpet from all the "new pup" mishaps was amazing. We cleaned the areas immediately after the accidents, but it wasn't enough. We had pet stains galore.
Our technician was punctual, professional, very knowledgeable and friendly. This is our second time enlisting zero rez's help, and it won't be the last. They did a great job!
I like that there is no residue left over and it’s more environmental than using chemicals. Brandon was efficient and explained options to do our massive area rug when he did our carpets. This is the only company I recommend when it comes to carpet/tile cleaning and will continue to use you guys any and every time I have carpet cleaning needs
The service was on time and he was very thorough and honest. The time line cleaning my carpet was very good. I was very impressed the whole experience.
Very professional and experienced technician. Explained everything well and was easy to communicate with
Excellent service and communication! Our tech was so friendly and professional. He did such a great job on our areas and we can’t wait to get the other rooms we need done!
Our technician was friendly and thorough, only complaint is that he wore shoes on freshly cleaned carpet.
Great work and service
Mike was very knowledgeable & professional. I felt comfortable with his approach to making sure all of the areas of concern were handled the best way. He made sure to protect the walls while cleaning, and wiped any excess water on the floor. He had a positive attitude and genuinely wanted to provide a great service from start to finish. 10/10.
Good job and attention to detail
Mario Meredith was so kind and helpful. He was upfront, honest, and respectful. He and his trainee did an excellent and thorough job on our carpet.