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based on 85994 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was amazing. The carpets looked amazing. Overall it was a seamless experience.
The carpet looked do good and dries quickly. I will definitely use zerorez agsin
Professional On time Great job
My tech was amazing! Very customer service friendly! Knowledgeable! Did a fantastic job on my carpets!!
Excellent service the carpets look amazing
Our technician, Rob, was excellent. He was extremely courteous, friendly & knowledgeable. We would give him a 20 out of 10 rating!! Rob was extremely careful of baseboards & large furniture that we were unable to move. We certainly hope ZeroRez appreciates such an excellent technician. He actually "saved" Our opinion of the company. When I had used the "texting" option to try & schedule with "Sami", it was very frustrating. I was told there wasn't an active ValPac promo available & the ladt one ended in March. I had to prove it by sending a screenshot. I I could brig it up, why couldn't Sami? Then, we thought we were setting up for a 4/25/26 2-5p time slot & she stopped "communicating" at 2:59p. We didn't receive an enail confirmation, so we were at a lose as to we did/didn't have the appointment. Then she picked up the conversation the next day & said she loves at 3p & AI takes over. No warning, no communication. This is not how you build a good customer relationship nor how you run a business. Now, the 4/25/26 wasn't available. Not an acceptable.way to gain a new client! We then scheduled for 4/2726 2-5p. Rob called when he was 40 minutes out; we appreciated the timely call. We 100% recommend Rob as a representative for ZeroRez, however, if Sami conducts business this way, we wonder how many clients she may have lost for the company. I hardly doubt ZeroRez would be extremely upset had she stayed a bit longer to conclude the conversation & the booking rather than stopping her communication at 2:59p because she leaves at 3 - and doesn't inform a client that there would be no further communication that day. Please commend Rob on his excellent work ethics & respectfulness
knowledgeable workmen, clean, efficient, quick drying.
Great customer service and technician, product works well. Price spot on and easy scheduling makes Zerorez the only choice for me when it comes to carpet cleaning service. Thanks Zerorez
Andrew was a.azing, he took his time and did a fantastic job.
Every six months I have my carpets cleaned by zero Rez, and each time the tech is an amazing job. Very pleased with the tech we had recently-he was very knowledgeable, very professional, and did a great job. Very pleased with our carpet cleaning.
Tech should work a little harder on trouble areas.
The tech was good- younger dude, super nice and respectful- so that's all good. The carpets feel a little crispy, but I'm sure that will go away after a vacuum session. Only concerns were wall damage (paint-which the tech took money off my bill for) and the large oil spots that the Zerorez van left...that van needs to be taken off the road, it sounds awful and clearly needs work if it's leaving large oil patches on the ground; there were no oil spots before, none of our vehicles leak. I will now have to order some type of oil treatment product and scrub it in hopes to clean up after your company van. To recap: the actual carpet cleaning is good, the tech was nice, but the van left me a project that will take a Saturday from me- I hope it comes up as I am trying to sell my house and I don't want that to be a negative indicator (the first thing they see) to prospective buyers.
We very much appreciated that you were able to remove a bad spill in our living room. You had to come twice, but the stain is gone. In general, we like the way in which you clean our carpets and plan to stay with your company.
Always courteous service that I can schedule for exactly when I need it.
Jacob was very nice and polite. He worked hard and did a beautiful job on my carpets
The professionalism and response time.
Technician was very friendly. Jacob communicated with what he was going to do, advised me of additional products and services.
I am a repeat customer with Zerorez and have always been pleased with the service. However, this time the technician was terrific. He was on time (actually early), professional and efficient.
Jordan did a great job and was very professional and friendly
David was very thorough and professional. Zerorez should be extremely proud to have him represent their business.
Your staff member was very professional. He answered all my questions - using your service for the first time. I would definitely recommend your company to my family and friends.
On time. Thorough discussion on needs and expectations beforehand. Friendly technician. Nice job.
It really cleans dirty carpets! We wouldn’t hire any other company to clean our carpets! They do a great job in half the time! We are very happy!
Products are non chemical based and cleans well. The agent was professional and did a fine job.
Very quick and easy! Quick dry times, nice!
Great job!
Everything was super easy from booking to payment. The young man arrived promptly and was very polite. He explained everything before he started and answered questions. He was efficient and professional and the result was fantastic. He took pride in his work. I will definitely continue to use Zerorez and recommend to my friends.
Arrived on time, technicians were pleasant and got the job done very quickly and cleaned up everything.
My technician, Creed, was very thorough. He called to give me ETA and did a very nice job. He was very respectful of my home by wearing shoe covers and being careful not to damage walls.