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based on 84112 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ryan the tech was amazing. He should be valued member of Zerozez. He needs to teach your Customer Service expectation class to your new hires. By far the best employee I have ever come in contact with your company. Thank you Ryan.
Excellent service and Mario was such a kind and friendly professional!
I picked the 139 free room added can of donation for the food bank and that was just for carpet what I wanted to clean for that was a tile floor which he didn't know what that was going to cost but it was going to be more significant than what carpet is cleaned up secondly I've been a long time customer and I always had the protective treatment after the carpet cleaning. The hallway which measures at 75 ft² and in the bigger room which is 12x18 was going to cost me $80 for both of those.
I will now be looking at other options Plus I didn't get my veterans discount.
The level of clean wasn’t what I expected for the cost. Everything looks a little better, but not any more than I probably could have achieved myself by renting a steam cleaner. The tech was very nice, but apparently he didn’t notice a leak in one of the hoses, so there was a lot of extra water left behind. He tried to clean it up, but we still had to mop twice after he left. Finally, today the room with the carpet still smells damp, despite our airing it out and running the fan. I’m glad there is no harsh chemical smell, but I’m concerned about how long it will take to dry completely. Also, no of the upholstery stains came out, despite his reassurance that it would be no problem. Again, he was very nice, but it was pretty expensive given the disappointing results.
Our carpet came out so clean, just like new! Tech was very professional and polite. I will happily use them again!
on time reasonable price
used both the duct cleaning and the carpet cleaning service. Both was outstanding. Both site supervisors were making a conscious effort to do a great job.
The technician was great, very professional and helpful. After he was finished with the sofas they looked worse than when he started, he said water rings tend to do that. I had the sofas cleaned last year from another company and they looked brand new. I was really disappointed and disheartened when I realized all the money I spent was going to go to waste. The tech tried to clean them again with some type of solution (after speaking with his boss) and while they didn't look as bad, it was still far from what I was expecting. I won't be using zerorez again for upholstery. I'm not sure how you can make it right since your product can't clean a simple cloth sofa. My husband wasn't pleased either. Just stinks. Money is right, especially around the holidays and this just felt like a waste.
I will always use Zerorez. Quality cleaning with professional people. Ryan was the best!
Prompt, professional, courteous and detailed.
scheduling my appointment was very easy. Mike was very prompt on being to my house at appointment time. He was actually early.
The person who came to clean my carpet was very professional and detailed. He was kind and respectful and did a great job
We liked the quality of the work and the friendliness of the employee. Great job.
Great technician! I have very nice and clean carpets. Well done!
the service person was very profestional and nice and very good at his job .the finished cleaned carpet looked like new !
I've always used Zerorez for whole house cleaning (carpet. tile, upholstery). This last service was for tile floors and furniture. While furniture looked great, some tile flooring not so much. Dark tile cleaning showed chalky white residue in grout around furniture and entertainment center. Even though bathroom tile was sparkling, I saw black rubber scuff marks at bottom of bathtub, probably from scrubber.
Easy reservations
I am a long-time customer and have always been happy with Zerorez.
Thank you.
Simple
The ZeroreZ product works to clean carpet. The ZeroreZ technicians work hard and are detail oriented to make sure the carpet looks great and the customer is satisfied.
the tech took time to listen and understand what was wanted done. Very informal on the additional services that Zerorez offers.
Our service person was awesome! Very friendly, quick and thorough.
Thank you very much!
Good product and great service
Easy to make an appointment. Technician are always professional and courteous.
Everything. My tech was on time polite knew hie job well. Very happy with Brandon
Professional. Thorough. Friendly.
I am a repeat customer. I love Zerorez! Booking appointment is easy. Technicians are professional and courteous. Great job!
The gentleman who cleaned our carpets was great! I love that it doesn’t take as long to dry and the stains came up just like that! Great job from beginning to end. Would highly recommend them!
The carpet looks so good! The whole experience was great!
Colton was amazing great first experience !