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based on 84713 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looked great and smelled fresh. Matthew was very polite, prompt, and professional. He did a wonderful job!
Great service
Did good on bedroom and forgot to do the closet.
I have already referred you to a friend who did use you ( in Sun Lakes.
I wouldn’t say that I was disappointed but don’t think Zerorez lived up to the hype. To me the job done was t any different or better than any other company and much more expensive. For that reason I really wouldn’t advise others to use Zerorez for their cleaning. The tile in my kitchen and bathroom looks good; grout in the bathroom not much different than before it was cleaned. I vacuumed the carpet immediately after it had dried (I had not walked on it) and a bunch of dirt filled my container making me wonder how good of a job had truly been done.
I am very impressed with Zerorez. We have used other carpet cleaning companies and this was by far a better service. From beginning to end it exceeded expectation. Mitchel was an excellent Technician and I appreciate his excellent customer service and friendly disposition. I never felt uncomfortable, and he seemed genuinely happy to help. I highly recommend this company!
Zerorez does what it says. Cleans your carpets without leaving them wet or with any residue. The operators have always been courteous, helpful and go the extra mile to please you.
Zerorez was very prompt, friendly and did a great job In our title and carpet.
Our technician was prompt and polite. Always happy with the services
My tile & grout look brand new!!! Great job!!
I love how clean my floors and carpet feel. My latest technician Evan was very thorough and did a great job. I will never use anyone but Zerorez.
The tech that came to clean the carpet was very professional. I truly thought there was no hope for my carpet, however, I was wrong. It looks so much better. Thank you my house even smells good !!
Service,service person was very knowledgeable and very polite.
Always on time, very respectful workers! The do a great job on our older carpet!
This is the 2nd year that the furniture hadn’t been cleaned correctly the first time. It’s frustrating to have to re-schedule cleanings because it’s not done correctly the first time.
The guys came back last Friday since the carpet still smelled and had stains. The carpet still smells
Great feeling after cleaning
No soap. Does wonders.
When cleaning stairs all of carpet needs to be cleaned not just the flat part with foot traffic. I asked for that and got it but it should have been done without my asking. Otherwise all ok. The cleaner was very pleasant to work with.
Justin was very professional and friendly, did an excellent job.
The technician was a wonderful communicator and was very respectful. He did a wonderful job on our tile floors. Thank you. We will be using Zerorez very often.
Cost.
45 min work for $350. Bit steep
Quick and professional
Did a good job. Explained process to me. Friendly.
1) Small window when the tech arrives. 2) Tech calls he is on his way, 3)Does a very good job in my opinion, 4) Friendly attitude towards me, the customer!!
Usually very efficient, They do a great job esp on my couch. Very nice service people
The service technician was extremely knowledgeable and pleasant
Also the ease
Keith was extremely knowledgeable, helpful, professional and friendly. I really appreciated him coming back to touch up a spot on my couch. If it’s possible to request a technician for my next service, I will definitely be requesting him.
We appreciated the care and attention to detail that our carpet cleaner in cleaning each of the different areas of our home.
Definitely will use Zerorez again. And will ask for the same person. He did an outstanding job
Two items:
I sent an email to Email address removed regarding the fact that when the tech cleaned my carpet something was dropped on my tile and cracked two 18" tiles. That was on 11/21/21. I have not received any response or acknowledgement from the photo and email I sent.
Also, the service notes that were included with my invoice are very OLD. The carpet is listed as 10+ years with pet stains.
The carpet and pad in my house has been replaced since those notes were taken and is both carpet and pad are only about 3 years old and I no longer have pets--so no stains.
I don't believe there is any attention to detail and I do understand that having cleaning during the holiday season causes techs to rush but I don't believe the service or acknowledgement of the issues after service were resolved.