Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87737 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 26, 2022 — Rated 7 out of 10 by M.R. Zerorez Phoenix
What could we do to improve?

I did not get a receipt. I started at a $278 and paid $584.XX

I was in a rush and did not have the time to measure myself or ask any questions but it is more than twice what I anticipated.

Report a concern   July 26, 2022 — Rated 10 out of 10 by Dave Gulick Zerorez Phoenix
What do you like about our products and services?

Good quality work & nice people

Report a concern   July 26, 2022 — Rated 7 out of 10 by C.P. Zerorez Phoenix
What could we do to improve?

The time of arrival was to be 1-3 pm, which I will never schedule this late in the day again, as we spent the day with the furniture moved, waiting. I called your company at 12:30 am. to see if they were going to arrive at 1:00 or not. They assured me technician would arrive at 1 p.m. An hour and half later at 2:35 I called again, and they told me he was on his way and it would be 20 minutes, LOL very disappointing to be told one thing and then another. The technician did a good job and was very courteous, but will never again schedule late in the afternoon, not convenient.

Report a concern   July 26, 2022 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

They did a good job on my carpet

Report a concern   July 26, 2022 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

QUICK AND EFFICIENT

Report a concern   July 26, 2022 — Rated 10 out of 10 by Melissa Roberts Zerorez Phoenix
What do you like about our products and services?

I only use Zerorez for my carpet cleaning! I just had them clean the carpet on my rental that probably has carpet 12 years old and they made it look great! I was very pleased!!!

Report a concern   July 26, 2022 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

I like the fact that there's no chemicals. you always show up on time. your employees always do an awesome job.

Report a concern   July 25, 2022 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Your tech was very nice and knowledgeable.

Report a concern   July 25, 2022 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Service represents are always so polite and hard working. I also like the fact you do not have chemicals in your cleaning products.

Report a concern   July 25, 2022 — Rated 10 out of 10 by Kathy Tolman Zerorez Phoenix
What do you like about our products and services?

The product works! Not left with wet, smelly carpets for days while it dries. Technicians are well trained, competent and go about doing their work quickly. Love our clean carpets.

Report a concern   July 25, 2022 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and the carpets look great.

Report a concern   July 25, 2022 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Carpet looks much, much cleaner

Report a concern   July 25, 2022 — Rated 10 out of 10 by Ward Adams Zerorez Phoenix
What do you like about our products and services?

Tech actually tested cleaning treatment on couch prior to proceeding and explained why.

Report a concern   July 25, 2022 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

On time. Good job of cleaning the carpet. Good communication. Friendly employees.

Report a concern   July 25, 2022 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Very friendly and efficient staff. Nice job on the carpets. Very polite and on time. Would recommend.

Report a concern   July 25, 2022 — Rated 10 out of 10 by Tami Snyder Zerorez Phoenix
What do you like about our products and services?

Spencer, the senior technician, was fabulous. He was quick, efficient, friendly and very knowledgeable. Our sofas and carpet look great!

Report a concern   July 25, 2022 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Our technician was fantastic! We had a very sick and injured dog a month back and our technician was able to extract all the stains and odors from our carpet.

Report a concern   July 25, 2022 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

Very professional and good quality work.

Report a concern   July 25, 2022 — Rated 10 out of 10 by Arlene Evans Zerorez Phoenix
What do you like about our products and services?

Excellent Customer service and services always exceed expectations!

Report a concern   July 25, 2022 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Your products are great, and Devin did a wonderful job with my carpet,

Report a concern   July 25, 2022 — Rated 8 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

Large spot after where there was no spot before. The cleaner was very nice though and professional

Report a concern   July 25, 2022 — Rated 10 out of 10 by Emily Halligan Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   July 24, 2022 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

The technician was amazing. He went above and beyond his job duties.

Report a concern   July 24, 2022 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

Great service! Carpets look fantastic!!

Report a concern   July 24, 2022 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The young man who cleaned my carpet was very courteous and helpful. He worked quickly and efficiently and my carpet looked beautifully clean when the job was complete

Report a concern   July 24, 2022 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

It was fast and affordable. Jesus did a great job!

Report a concern   July 24, 2022 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

I am very pleased with my cleaning results…my carpet looks wonderful, as does the skirting on my sofa. Thank you to Ramon for his professional and friendly manner…he was a pleasure to have here doing the service.

Report a concern   July 24, 2022 — Rated 10 out of 10 by Emily Shannon Zerorez Phoenix
What do you like about our products and services?

Quick and easy! Our carpets look and feel clean

Report a concern   July 24, 2022 — Rated 7 out of 10 by G.T. Zerorez Phoenix
What could we do to improve?

Nothing....your method of cleaning with water only and not steam or chemicals works to an extent. On set in stains, steam and chemicals do better. We could tell the carpet itself was clean, but some stains stayed until I treated them with my own carpet cleaning machine with really hot water and solution. I would not spend that kind of money again and have my carpets wet for 5-6 hours even with the windows open and fans on. Austin was very professional and knew his stuff, and probably knew some of the stains needed steam treatment and chemical to spruce them up better than just plain water. I didn't know, but now I do and will not do it again.

Report a concern   July 24, 2022 — Rated 10 out of 10 by B.I. Zerorez Phoenix
What do you like about our products and services?

They did a great job on both my tile floors and carpet. The technician was so courteous and explained the whole process. All looks wonderful, will definitely use them again.


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