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based on 84713 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I sent a message on Facebook. Very satisfied
Our tech was great. He explained things and did a nice job.
Great service
Called to say service could come earlier. Did a great job, was in and out quickly.
I like that it doesn't take weeks and weeks to get an appointment
Professional, friendly, thorough job on both tile and carpet. Floors look great.
Have used zerorez a few times now and its always a great experience
Basically our landlord felt the work was not good and had the w I rk redone.
My carpets were not very dirty even Rob commented on how clean and easy it would be, but I had 2 -4 spots ....one of each in 2 bedrooms which didn't come out .......I did mention and show him after he cleaned them and he said it was something to do with the carpet. After carpets were dry I went in there with resolve spot cleaner and cleaned them right up.......so little disappointed you couldn't get them clean.
The technician was very professional, and the carpet cleaning results were great.
Thank you.
Very nice staff and did amazing with our carpet! Our carpet was not affected at all after being clean. Everything went easy and fast! They were here on time and is a liable company.
clean &no oder
Professional, on time. Will use them again.
Professional, fast, carpets are super clean!!
Clean, no products, chemicals, doesn’t damage carpet. Great service, easy to schedule, affordable, no hidden fees. The only thing I would like to improve…is the smell. We have dogs, so for the first day after the cleaning the house smells like wet dog. I wish there was some type of deodorizer.
Great service
You do a great job, price is always accurately quoted. I do wish you site had the costing for the granite cleaning and sealing and bathroom. I also would love to be sent any specials or discounts for repeat customers.
The cleaners showed up on time and were very efficient. The carpets look great. Very pleased with the service and the kindness of the employees. Also, having text communication with the scheduling was very convenient and helpful.
Very professional, great job on explaining the service they were going to be doing. Carpets look great.
Are tech was so awesome and knowledgable!
prompt and efficient....stayed wet a lot longer than advertised
On time for appointment. Explanation of service by technician.
I like the fact that you do not use soap when cleaning carpets. I do feel that you can never get all of the soap out of the carpets and it leaves a residue and probably attaches to dirt more readily.
The last person from Zerorez who came to clean our carpets was very professional, so I like that, also.
David
I feel like your prices seem a little high. I thought you used to offer specials on tile cleaning but haven’t heard about one in a long time.
Tech was extremely helpful & courteous. Did an excellent job.
My carpets are spotless after Zerorez has come to clean them. Customer service is fabulous — friendly, helpful, timely and efficient.
Professional technician. Very careful and he did a GREAT, quality job
Tile treatment left the kitchen and bathrooms like new, staff was friendly helpful and easy to work with and around for the cleaning, they planned out sections allowing us to move furniture and get the most out of the clean. Thank you Mitchel and Matt.
The payment process is ridiculous. I've never dealt with the company where I had to be available the very moment that the workers arrived. I tried every way I could to pay in advance, because I was flying the day the carpet cleaning was originally scheduled. But I was told no we better reschedule it because I had to be available by phone. This is not at all customer friendly. I'm also not happy that you didn't take American express.
On the bright side our house sitters said the carpets looked fantastic! And so I really appreciate the great work that was done. just not the payment process.
The men were on time very efficient. We have used your company before and will again. Ron Last name removed

Great service and carpets look great!