Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84713 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2022 — Rated 10 out of 10 by Vanessa Grothaus Zerorez Phoenix
What do you like about our products and services?

Great service and carpets look great!

Report a concern   January 8, 2022 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I sent a message on Facebook. Very satisfied

Report a concern   January 8, 2022 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Our tech was great. He explained things and did a nice job.

Report a concern   January 8, 2022 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   January 8, 2022 — Rated 10 out of 10 by William Heitman Zerorez Phoenix
What do you like about our products and services?

Called to say service could come earlier. Did a great job, was in and out quickly.

Report a concern   January 8, 2022 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

I like that it doesn't take weeks and weeks to get an appointment

Report a concern   January 8, 2022 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Professional, friendly, thorough job on both tile and carpet. Floors look great.
Have used zerorez a few times now and its always a great experience

Report a concern   January 8, 2022 — Rated 0 out of 10 by D.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Basically our landlord felt the work was not good and had the w I rk redone.

Report a concern   January 8, 2022 — Rated 5 out of 10 by K.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets were not very dirty even Rob commented on how clean and easy it would be, but I had 2 -4 spots ....one of each in 2 bedrooms which didn't come out .......I did mention and show him after he cleaned them and he said it was something to do with the carpet. After carpets were dry I went in there with resolve spot cleaner and cleaned them right up.......so little disappointed you couldn't get them clean.

Report a concern   January 8, 2022 — Rated 10 out of 10 by S.L.J. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional, and the carpet cleaning results were great.
Thank you.

Report a concern   January 8, 2022 — Rated 10 out of 10 by Alba Soto Zerorez Phoenix
What do you like about our products and services?

Very nice staff and did amazing with our carpet! Our carpet was not affected at all after being clean. Everything went easy and fast! They were here on time and is a liable company.

Report a concern   January 8, 2022 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

clean &no oder

Report a concern   January 8, 2022 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Professional, on time. Will use them again.

Report a concern   January 7, 2022 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Professional, fast, carpets are super clean!!

Report a concern   January 7, 2022 — Rated 9 out of 10 by Michelle Cirocco Zerorez Phoenix
What do you like about our products and services?

Clean, no products, chemicals, doesn’t damage carpet. Great service, easy to schedule, affordable, no hidden fees. The only thing I would like to improve…is the smell. We have dogs, so for the first day after the cleaning the house smells like wet dog. I wish there was some type of deodorizer.

Report a concern   January 7, 2022 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   January 7, 2022 — Rated 10 out of 10 by Michelle Hughes Zerorez Phoenix
What do you like about our products and services?

You do a great job, price is always accurately quoted. I do wish you site had the costing for the granite cleaning and sealing and bathroom. I also would love to be sent any specials or discounts for repeat customers.

Report a concern   January 7, 2022 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

The cleaners showed up on time and were very efficient. The carpets look great. Very pleased with the service and the kindness of the employees. Also, having text communication with the scheduling was very convenient and helpful.

Report a concern   January 7, 2022 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Very professional, great job on explaining the service they were going to be doing. Carpets look great.

Report a concern   January 7, 2022 — Rated 10 out of 10 by A.Y. Zerorez Phoenix
What do you like about our products and services?

Are tech was so awesome and knowledgable!

Report a concern   January 7, 2022 — Rated 9 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

prompt and efficient....stayed wet a lot longer than advertised

Report a concern   January 7, 2022 — Rated 9 out of 10 by P.E. Zerorez Phoenix
What do you like about our products and services?

On time for appointment. Explanation of service by technician.

Report a concern   January 7, 2022 — Rated 10 out of 10 by David Ballard Zerorez Phoenix
What do you like about our products and services?

I like the fact that you do not use soap when cleaning carpets. I do feel that you can never get all of the soap out of the carpets and it leaves a residue and probably attaches to dirt more readily.
The last person from Zerorez who came to clean our carpets was very professional, so I like that, also.
David

Report a concern   January 7, 2022 — Rated 8 out of 10 by J.M. Zerorez Phoenix
What could we do to improve?

I feel like your prices seem a little high. I thought you used to offer specials on tile cleaning but haven’t heard about one in a long time.

Report a concern   January 7, 2022 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Tech was extremely helpful & courteous. Did an excellent job.

Report a concern   January 7, 2022 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

My carpets are spotless after Zerorez has come to clean them. Customer service is fabulous — friendly, helpful, timely and efficient.

Report a concern   January 7, 2022 — Rated 10 out of 10 by Patricia Johnson Zerorez Phoenix
What do you like about our products and services?

Professional technician. Very careful and he did a GREAT, quality job

Report a concern   January 6, 2022 — Rated 10 out of 10 by Joe Lehrich Zerorez Phoenix
What do you like about our products and services?

Tile treatment left the kitchen and bathrooms like new, staff was friendly helpful and easy to work with and around for the cleaning, they planned out sections allowing us to move furniture and get the most out of the clean. Thank you Mitchel and Matt.

Report a concern   January 6, 2022 — Rated 7 out of 10 by E.L. Zerorez Phoenix
What could we do to improve?

The payment process is ridiculous. I've never dealt with the company where I had to be available the very moment that the workers arrived. I tried every way I could to pay in advance, because I was flying the day the carpet cleaning was originally scheduled. But I was told no we better reschedule it because I had to be available by phone. This is not at all customer friendly. I'm also not happy that you didn't take American express.
On the bright side our house sitters said the carpets looked fantastic! And so I really appreciate the great work that was done. just not the payment process.

Report a concern   January 6, 2022 — Rated 10 out of 10 by R.O. Zerorez Phoenix
What do you like about our products and services?

The men were on time very efficient. We have used your company before and will again. Ron Last name removed


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