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32814 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jeff, I was very disappointed with your reservation system . I wanted to schedule the work to be done at 8:00 Am and the lady told me if I wanted to do that I had to schedule it 10 to 14 days in advance, so I did. 8:00 AM came I had all the people in the condo move everything and my tenate had all his stuff moved at 8;00 AM Your truck din't come. I called and they told me the driver would be their between 10:00 am and noon. I talked to Justin and had strong words with him and got your truck there at 9:30 AM. Gill did a great job.
I am impressed with your cleaning process. Your guys are very efficient and professional. I think that your charges are very reasonable.
People are always nice and friendly and you always manage to get the animal stains out better than any other cleaning service.
I get super clean carpets that seem to stay clean for a very long time!!! And I love the fact that theres very little moisture left on the carpets so a quick drying time!
Zerorez cleaning is outstanding. My carpet looks like a brand new carpet again and all the stains are gone and feels fresh again. PTL!
You were there when you said you would be, the job you did was first rate, and the charges were what they were stated to be.
Excellent technicians,chemical free, always pleased with Zerorez from call in to job complete
Thanks Sam
Love the service and the technician. My only reservation is that there is no one on the phones on the weekend. And if you have an issue you're stuck.
Great service!
My carpet was dirty and spotted. Whatever is in your cleaning system does an amazing job. Sam was the service technician. He did an exceptional job. Very professional and truly committed to doing an excellent job. If there was a place to rate him, out of 1 to 10, he'd get a 20!!
Robert has always been very professional. However, this time he had equipment malfunction. The hose in the truck was not operating correctly and when he was working cleaning our tile a hose broke and water sprayed on our living room and dining room floor. It was obvious that he was "irritated" due to the equipment malfunctions. We wrote a check for $405. and he left and said that he would be back to complete the tile - there was some areas that were not totally cleaned. He was at our house September 6 and this is one week later. He told us that he would be back to finish the tile cleaning. It has been one week and he or your office has not called for an appointment. Therefore, we have "finished" cleaning the tile and grout and went to Home Depot to buy a "sealer". We have finished the work and want you to know that it is not a failure of Robert - just the equipment failed. If you need additional information, please feel free to call.
Name removed Hunt Phone number removed.
Work is completed on time. Carpets stay cleaner longer. Dependable workers
Carpets stay clean longer. Always ontime
The end result. The wood floor did not get wet and the carpet came out very clean. The technician was efficient and polite.
Your staff member was very courteous fast and efficient
the simple fact that no soap is used, and no fragrance, just clean carpet.
Excellent job was performed. Jorge took extra time in front of the sofa. By the next day there was much improvement. I will keep up with spots using t he cleaning kit and scheduled appointments.
The person who came to clean was very clear on what he was going to do and what my results would be. He worked quickly, yet thoroughly. I did not detect any lingering "shampoo" odors or residue. Because of an old dog, I had several urine odor areas; they seem cleared. He was well within the stated time of arrival.
When I called for an appointment, the person with whom I spoke was very polite and quickly booked my cleaning.
Low impact products that work and leave the house fresh.
The services arfe better than if I did it myself.
everthing thanks
I like the feeling and look of the carpet being thoroughly clean.
I like the thoughtful and courteous service (Robert was wonderful)
I like your fairness in terms of a call on a returned urine spot and only charing the difference between the 1st charge and the latest procedure.
On time! Carpeting was almost dry by the end of the day. You left very little heavy water in the carpeting in comparison to other cleaning services. Spots we thought would still have a trace were completely gone. Your technician, due to the humid weather, was soaked and not the carpet. Thanks to you! We will be back!
So far spot have not reappeared . Carpet looks great.
Excellent
Loved the soap free cleaning which worked wonderful on my carpet. My service tech "Robert" was on time, personable & knowledgeable. I would recommend Zerorez to everyone.
My serviceman, Gil, did a great job cleaning my carpet. My carpet had several resistant stains from animals and they were all removed.
SAM DID A GREAT JOB. I WILL ASK FOR HIM NEXT TIME. THE CARPET LOOKS GREAT !!!!
Received great results at two different locations with the cleaning of our carpets and chairs and one area rug. Also the technician was very helpful and knowledgeable.
The technicians and office staff are extremely cordial and helpful. Robert Keith did an amazing job in getting out carpet stains. Couldn't imagine using any other carpet/floor cleaning service.
Great service and our carpets look brand new. I will definitely be calling you guys next year.