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32814 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Closet was not cleaned. It's in the master bedroom.Called Roxanne who promised Marcel will come back "when he is in the area" Their office is not more than 5 miles from my house, and 2 stains are coming back. today it's been 7 days since the carpet was cleaned.
Wow, the carpets look great and they were not sopping wet, dried quickly. The technician was very careful of my walls, wood floors and furniture. Very polite and professional. He did a great job and I would definitely have him back again when I need my carpets cleaned.
I have not yet received a copy of my invoice for my cleaning which was done on 9-14-13.
The tech told me my rugs would be returned within 5 business days - they weren't. The call center said that this type of work takes 5-10 business days - it would have been nice to know this from the start. Although, my rugs would've been ready on the 6th business day the person who schedules deliveries was out of the office. The call center told me the deliver scheduler would call me the next business day - she didn't. I find it unacceptable that a job halts because someone is out-of-the-office AND then fails to follow-up when she's back.
It works. This is the third cleaning we have had. All of the techs are hard workers.
The cleaning of my white couch turned out very good and it wasn't supper damp after being cleaned.
The floors really got clean and spots removed. Plus I love not using chemicals!
Carpet and ceramic floor look so clean and new. Love the idea of not using harsh chemicals. Was very happy with zerorez technician who did a great job.
Overall great Customer Service. Joe was great!
Great service and easy to work with.
They do the job!
Super service, very professional, and amazing results!
Professional. Good results.
Customer service, notification ahead of arrival and quality of service were excellent. Pricing was about 25% higher than my previous company so cost could be more competitive.
My carpet comes clean! Our technician, Jorge, was very informative, thorough, and friendly.
This is the second time Marcel came to clean my carpet. He is wonderful and did an excellent job.
I like that there is no residue, exactly as you state!
Stains and odor from a bad accident were removed and the technician even came back a second time to remove additional stains when they were located a day later. It was a tricky and messy job and I couldn't be happier with the results and the two technicians that helped me retain my sanity! Thank you so much!
Prompt. Technician showed up on time and did very well. Thanks very much.
Results, friendliness and professionalism of your technician.
No chemicals, carpet clean and very knowledgeable and friendly staff.
dependable and knowlegable
great service and beautiful results!
I am very happy with how clean my carpets are right now. I am anxious to see if any of the stains will come back.
tThis is the second time we have used Zerorez, once for tile and once for carpet. Both times the representative they sent was friendly, courteous, and knowledgable. The products used were excellent and the finished work product was outstanding. I will use them exclusively from now on.
The fact that your system cleans the carpet without leaving residue.
On time,friendly service. Did a great job. No chemicals to harm the pets.
The pet spots are back and we are unhappy.can you try again to remove them?
Our carpet was cleaned on Wednesday. It is now Saturday and it is still wet. We have fans going. It also still has a damp smell. We were told that it would be dry in 4-6 hours.
I like your method of cleaning, the man who came to clean, the up-front prices, the way you kept me informed re when you were going to arrive the results. My carpets came out great.