Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32814 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 17, 2013 — Rated 10 out of 10 by R.H. Zerorez Los Angeles
What do you like about our products and services?

I like your method of cleaning, the man who came to clean, the up-front prices, the way you kept me informed re when you were going to arrive the results. My carpets came out great.

Report a concern   September 17, 2013 — Rated 4 out of 10 by A.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Closet was not cleaned. It's in the master bedroom.Called Roxanne who promised Marcel will come back "when he is in the area" Their office is not more than 5 miles from my house, and 2 stains are coming back. today it's been 7 days since the carpet was cleaned.

Report a concern   September 17, 2013 — Rated 10 out of 10 by Barbara Collins Zerorez Los Angeles
What do you like about our products and services?

Wow, the carpets look great and they were not sopping wet, dried quickly. The technician was very careful of my walls, wood floors and furniture. Very polite and professional. He did a great job and I would definitely have him back again when I need my carpets cleaned.

Report a concern   September 16, 2013 — Rated 8 out of 10 by D.C. Zerorez Los Angeles
What could we do to improve?

I have not yet received a copy of my invoice for my cleaning which was done on 9-14-13.

Report a concern   September 16, 2013 — Rated 5 out of 10 by L.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The tech told me my rugs would be returned within 5 business days - they weren't. The call center said that this type of work takes 5-10 business days - it would have been nice to know this from the start. Although, my rugs would've been ready on the 6th business day the person who schedules deliveries was out of the office. The call center told me the deliver scheduler would call me the next business day - she didn't. I find it unacceptable that a job halts because someone is out-of-the-office AND then fails to follow-up when she's back.

Report a concern   September 16, 2013 — Rated 10 out of 10 by V.B. Zerorez Los Angeles
What do you like about our products and services?

It works. This is the third cleaning we have had. All of the techs are hard workers.

Report a concern   September 16, 2013 — Rated 10 out of 10 by Scott Darosa Zerorez Los Angeles
What do you like about our products and services?

The cleaning of my white couch turned out very good and it wasn't supper damp after being cleaned.

Report a concern   September 16, 2013 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

The floors really got clean and spots removed. Plus I love not using chemicals!

Report a concern   September 16, 2013 — Rated 10 out of 10 by J.W. Zerorez Los Angeles
What do you like about our products and services?

Carpet and ceramic floor look so clean and new. Love the idea of not using harsh chemicals. Was very happy with zerorez technician who did a great job.

Report a concern   September 16, 2013 — Rated 10 out of 10 by B.H. Zerorez Los Angeles
What do you like about our products and services?

Overall great Customer Service. Joe was great!

Report a concern   September 16, 2013 — Rated 9 out of 10 by P.I.S. Zerorez Los Angeles
What do you like about our products and services?

Great service and easy to work with.

Report a concern   September 16, 2013 — Rated 10 out of 10 by K.E. Zerorez Los Angeles
What do you like about our products and services?

They do the job!

Report a concern   September 16, 2013 — Rated 10 out of 10 by Advanced Health Solution Zerorez Los Angeles
What do you like about our products and services?

Super service, very professional, and amazing results!

Report a concern   September 16, 2013 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Professional. Good results.

Report a concern   September 16, 2013 — Rated 8 out of 10 by S.R. Zerorez Los Angeles
What could we do to improve?

Customer service, notification ahead of arrival and quality of service were excellent. Pricing was about 25% higher than my previous company so cost could be more competitive.

Report a concern   September 16, 2013 — Rated 10 out of 10 by L.L. Zerorez Los Angeles
What do you like about our products and services?

My carpet comes clean! Our technician, Jorge, was very informative, thorough, and friendly.

Report a concern   September 15, 2013 — Rated 10 out of 10 by Pamela Sutton Zerorez Los Angeles
What do you like about our products and services?

This is the second time Marcel came to clean my carpet. He is wonderful and did an excellent job.

Report a concern   September 15, 2013 — Rated 10 out of 10 by L.K. Zerorez Los Angeles
What do you like about our products and services?

I like that there is no residue, exactly as you state!

Report a concern   September 15, 2013 — Rated 10 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

Stains and odor from a bad accident were removed and the technician even came back a second time to remove additional stains when they were located a day later. It was a tricky and messy job and I couldn't be happier with the results and the two technicians that helped me retain my sanity! Thank you so much!

Report a concern   September 15, 2013 — Rated 10 out of 10 by W.S. Zerorez Los Angeles
What do you like about our products and services?

Prompt. Technician showed up on time and did very well. Thanks very much.

Report a concern   September 15, 2013 — Rated 10 out of 10 by T.O.K. Zerorez Los Angeles
What do you like about our products and services?

Results, friendliness and professionalism of your technician.

Report a concern   September 15, 2013 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

No chemicals, carpet clean and very knowledgeable and friendly staff.

Report a concern   September 14, 2013 — Rated 9 out of 10 by A.G. Zerorez Los Angeles
What do you like about our products and services?

dependable and knowlegable

Report a concern   September 14, 2013 — Rated 10 out of 10 by Debra/Bill Serrano Zerorez Los Angeles
What do you like about our products and services?

great service and beautiful results!

Report a concern   September 14, 2013 — Rated 9 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

I am very happy with how clean my carpets are right now. I am anxious to see if any of the stains will come back.

Report a concern   September 14, 2013 — Rated 10 out of 10 by Guy Dove Zerorez Los Angeles
What do you like about our products and services?

tThis is the second time we have used Zerorez, once for tile and once for carpet. Both times the representative they sent was friendly, courteous, and knowledgable. The products used were excellent and the finished work product was outstanding. I will use them exclusively from now on.

Report a concern   September 14, 2013 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

The fact that your system cleans the carpet without leaving residue.

Report a concern   September 14, 2013 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

On time,friendly service. Did a great job. No chemicals to harm the pets.

Report a concern   September 14, 2013 — Rated 6 out of 10 by S.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The pet spots are back and we are unhappy.can you try again to remove them?

Report a concern   September 14, 2013 — Rated 7 out of 10 by H.F. Zerorez Los Angeles
What could we do to improve?

Our carpet was cleaned on Wednesday. It is now Saturday and it is still wet. We have fans going. It also still has a damp smell. We were told that it would be dry in 4-6 hours.


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