- Phone: (949) 387-2222
- Visit Website
based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The extra effort is greatly appreciated Robert the technician always does a fantastic job.Well done!
Your techs always do a great job on the carpets. BUT, we tried the wood floor buffing Tuesday. What a complete waste of our money. It shows no sign of any improvement, no more shine, no more cleanliness, no more anything. As a long term client of yours, we will continue having the carpets done, but never again for the wood floors. allan Last name removed
Cost is at the high end of extraction service providers.
although your cleaning was adequate, it did not meet my expectations
Get my carpets clean. The carpet is a year old. I have pets, so on the recommendation of my designer and carpet layer, I purchased a commercial grade carpet that I was assured would resist pet stains and used the product they recommended for pet accidents. They both assured me that Zerorez could get anything and everything out of this carpet. However, the carpet does not resist pet stains and Sam said that the product I was using to treat the pet accidents should not have been used. One room that was very soiled is much better, but one room that was lightly soiled has darker areas where it was treated for stains. Some dirty areas, especially where the dogs lay on the carpet, did not come clean. Sam said these areas were like an extremely dirty shirt that did not come clean when washed. There was an area in front of the fireplace also where there is still a different color. Maybe my expectations were too high and/or this is not good carpet, but I am disappointed in both Zerorez and the carpet. I used Zerorez on my previous carpet and was extremely pleased then.
....when calling the company a 'live body' answers the phone!....reminder contact ahead of time.....phone call 20 minutes before arrival....arrival on time...very pleasant and conscientious employee.....very pleased with the results....THANK YOU...
From my perspective attention to the little details shows professionalism and respect. When a tech is tired and hungry on the job he cannot work to the best of his ability. It should not be me saying this.
Love the excellent customer service, attention to detail and wonderful amazing clean I get after ZeroRez leaves. No complaints whatsoever, and I recommend them to everyone I know who needs to get carpets, floors or upholstery cleaned.
No soapy residue.
the only way to clean your carpets! great customer service too :)
Professional looking staff and vehicles... recognizable and trustworthy. Gil was ontime and did an excellent job, thank you!
I thought the technician was very professional and knowledgeable. He did a great and got out some tough stains.
Clean and proffesional
Your products are wonderful and Kirk did a fanastic job..very satisfied...
No chemicals
My carpets look cleaner, and stay cleaner longer. No chemical smell
No harsh chemicals are used in the process.
I like the carpet cleaning, it is good for the carpet and without chemicals. The carpet stays cleaner longer
I would not recommend the wood cleaning-I was very disappointed by the job. There were areas missed and appears to have been done quickly. I was shocked, we assumed it would be the same caliber as the carpet cleaning.
The technician did a fantastic job. He didn't cut any corners. Everything looks great now.
Our carpets really cleaned up well, with many of the spots gone.
Sam was great! Did a nice job and very curtious. Thank you
I'm very satisfied wit the service.
I like that ZeroRez products are green. They smell fresh and the results are immediately visible
did an excellent job in cleaning my carpets/tile floors.
I have used Zerorez for at least 7 years or when you opened your business in OC.
I use carpet cleaning services only & have always been pleased.
I am always very satisfied with your services and with the person that is cleaning the carpets, they are always very professional and polite!
efficient and effective
The carpet portion of the cleaning is very satisfactory. This was the first time we had our marble cleaned, and were not impressed. We would most likely not order this service again. The treatment did not seem to have much of an impact on the overall appearance of the floor. The results also seems to be inconsistent. Some grout clean and other areas the grout seemed unaltered after the treatment.
Work completed as promised - above expectations. Very professional and knowledgeable. Thank you,
Fast drying, cleans well.