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based on 34856 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our previous Zerorez visit was to correct a not well completed stone cleaning. The operator on the second visit, Robert Keith, did a remarkably better job and immediately elevated our opinion of the company's products and services to a "I'll call them again" level. This time we bought the wooden floor/carpet cleaning special and requested Robert who arrived with Tim. Robert cleaned the carpets and Tim did the wooden floors. Our floors are bamboo without a poly-coating. I had no preconceived idea what the results would be relying on my frame of reference of the previous stone cleaning which was a major improvement and provided a level of trust and confidence about both the Zerorez products and services rendered.
To be very candid, neither my wife or myself noticed any significant differences with our bamboo floors. They didn't look any different than when our housekeeper mops them down. Some of the existing spots (heel marks, etc) were still present and some were removed. While I didn't expect my floors to look like new, I was anticipating seeing something different than what they were.
I increased the order, bought a recommended carpet protecting sealer and had an area rug cleaned but when the bill was presented, I balked at the cost. We negotiated a lower cost and I'm sure I didn't earn any 'brownie points' with Robert but I thought the initial cost was just too high. We should have discussed it prior to the work commencing, but we didn't.
My conclusion is that I would hire Zerorez for carpet cleaning, but I'm leery of other products because I don't think they perform to the same high level as the carpet cleaning process does. Tim worked hard on cleaning our floors and was sweating profusely, but based on the amount of energy he expended, we just didn't see any improvement in the appearance of the flooring and that's to be construed as a reflection on Tim's work. Without sounding callous, knowing what I do now, I wouldn't have bought that wood cleaning service/product. Maybe the process works better on poli-coated hardwood floors, but based upon my experience, I wouldn't recommend it if asked.
If you have any questions feel free to contact me at your convenience.
Best, Name removed
Easy to work with, arrived on time, couch looks great.
no strong scent afterwards. Just feels and looks clean.
We liked evrything from the cleaning products to Jose who was wonderful.
Friendly and attentive workers. Very focused on getting the job done in a professional way. Very through in making sure all area are cleaned correctly and that all spots are treated first.
A good team and would definitely recommend them to other companies and other home owners.
Keep up the great work effort and friendly communication style . . .it works!
clean, no chemical smell. very professional, friendly service
I like the technique that you use
The young man came in looking clean and pleasant and left the same way. There was no mess, had I known it was that easy to do I would have done it months earlier. Very satisfied.
The carpet is clean with no residue and the dirt spots don't come right back.
No soap. No residue. Robert is the best!! Sal is a great new addition to your family.
Your Tech(Livingston) was very thoural, and informative. I like the fact that no residue was left on my carpet. He was on time, with the window that was provided for me. I will recommend Zerorez to friends and others. Thank you for great service....Carol
He put to much water on the floor. It took 2 days to dry my floor with the heater on.
Eduardo was very polite, professional, and conscientious in the way that he did his job. We appreciated the "extras" like corner protectors in doorways, towels on our wood floors, and the careful way that he wiped up in moisture on our wood floors as part of his clean-up process. The cleaning process itself was also excellent--our carpets look great!
I really like your representative. Very friendly and quick!
Prompt and always courteous service, no scary chemicals, but most importantly, nobody does carpet cleaning better!
Michael was able to remove a large dark stain (coffee ?) from the middle of my living room
that appeared after the first time you cleaned my carpet 5 (?) years ago. I was considering replacing it but now I think it will be fine for a few more years.
You guys show up on time and do a good job.
No soap used. No residue.
PS: Livingston was great and did a spectacular job.
Thanks.
The technician that came to my house was incredibly helpful, knowledgeable and friendly. He had a great disposition. And the service provided excellent results.
I was pleased with how clean my carpet looks. I really didn't think it was going to come out as nice as it did. Thank you!
I like the results of the clean carpet and tile with no chemicals on my floors!!!
Environmentally friendly. Well informed and friendly service people.
I was not happy with the fact the you don't move furniture or my rep didn't. No attempt to get under big items occurred. He did mention up front that he would not be Ableton lift much of the dirt. I appreciated his candor. I just feel I spent a lot of money for very little return. A partial credit would be great.
Prompt (in fact, called to offer to come early!), very friendly and professional service, and very effective: got rid of several stains that I thought might not be removable.
It smelled great. Jose was friendly and knew a lot about the product. He was on time. Our carpet looks good - almost new.
You are all so professional and a pleasure to work with and you do such a good job!!!
My 11 year old heavily soiled carpets look brand new!!
Amazing!! I'm so pleased!! Thank you!!!
The carpet looked dirty relatively soon after it was cleaned and we expected it to be "fluffy" after the cleaning, as well. After spending the kind of money we did to get it cleaned and to have it look dirty so quickly with just my husband and I was a big disappointment.
Michael was great! He seemed to enjoy the challenge of cleaning a reoccurring stain.
Gil was very professional and arrived earlier than expected. First name removed
Your technician was very professional, he explained up front what he was going to do and he did a great job!!! I will recommend you you and use you again!