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32814 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had pet odor to be removed. The tech was very informative, and did a great job. However, the smell is still there... I would like to have more information at the time of service on how to rid odor, and what to expect, etc.
We have had our home cleaned once a year by Zerorez for three years running, each time has been an excellent experience! The tech's have been very courteous, friendly, and hard workers. They have cleaned our carpets throughout our home leaving them looking like new! Just as the commercial says, the carpets stay clean much longer than typical cleaning companies we used in the past, and the cleaning does not wear or unravel the carpet yarns. This time we had to request that the tech' return for further cleaning. An area of very light carpet that is in a high traffic area, ( we currently have 4 adults, 3 young children, and 2 dogs living here!!) had become very dirty and after it was cleaned, as it dried, some of the dirt came to the surface. We called the company and they immediately scheduled an appointment! Our tech returned, happy to reclean the area and it dried perfectly! We appreciated the attitude of the company and the hard working tech' to get that right, with a smile! We happily recommend Zerorez to all our friends, family, and neighbors!
(you may use my first name; Kathy to promote Zerorez!)
Mr. Keith was very nice and did a great job on our carpets.
Service was outstanding, first time using the products in my home but used them in my business office and felt they also were outstanding
I LOVE the job well done by the tech that came to my home. He worked very diligently to remove the pet odor on my carpet. (It took two visits; but it was worth the second trip). He was very informative about the process of cleaning carpet. He was very careful with my furniture and the protection of it on the damp carpet. I am so excited to find the perfect solution to not using soap on my carpet, not extracting it and having a residue when it drys. Also, my carpet was dry in 6-8 hours verses a day and a half, like before. When I vacuumed the carpet after it dried; it was fluffy, like new, not matted down.
THANK-YOU ZEROREZ.
Is green and does a great job cleaning
No soap residue
The service, product and personnel
Everything! Robert is efficient and does an outstanding job!
The technician was knowledgeable and he was a nice young man.
I like the fact that you don't use chemicals!
"STAND BY YOUR PRODUCT/SERVICE" POLICY
They are green
Timely, courteous and thorough!
your worker sam was very efficient and appears to have done an unbelievable job at removing the dirt in a 20 year old carpet
your prices
no residue
A great job was done.
Carpet and tile was really clean, with far less dampness. Also, everything smells clean and fresh. Worker was very professional and efficient
Professionalism
You do a good job.
Your workers are extremely courteous and efficient. they do an excellent job.
I am generally pleased with the service and have used no other company to clean my carpets in the past. A recent unfortunate circumstance I am convinced will not happen again.
The guy who did our carpets was great and very nice
Dana Golden was very efficient and the service was completed in a very timely manner. Carpeting looks good.
The cleanliness and professionalism of the organization. Brian did a great job!
The smell and it dried very quickly.
We were very impressed with Jorge's professionalism. He called us to let us know him arrival time. But then, he called to let us know he was 1/2 hr away. We appreciated being kept informed. Jorge also was professional and didn't pressure for other services. We were very pleased with the experience and results!
I've always had nice service men who were polite and considerate. I hope that this is a healthy way to have the carpets cleaned. They always look great afterwards.
No harse chemicals and very nice and efficient service.