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32814 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fact that you live up to your name and reputation.
Larry did a call back for some spots that came back. So far 4 days later and they haven't come back. Thanks.
I like that your process cleaned my grout extremely well using no detergents. It looks like new now. My area rug also looks great. It's a great convenience not to have to take rugs into a professional rug store for cleaning.
Product work as advertised.
On time, polite and professional
no residue
All of it.
On time, quick, thorough.
The technician was very helpfull, friendly and efficient. A. good experience.
thoroughness and courteousness of the workers.
My carpet is old but cleaned up beautifully. The technician, Jorge, was great! I will ask for him again.
EVERYTHING!I am a first-time customer, and I will happily tell my friends about your services. My rugs never looked better, service was on time, your personnel was not only helpful, courteous and exceptionally good at his job, but he also made some good suggestions, which were very much appreciated.
Very good service people and a good product
I like that their is no residue chemicals on my carpets because I have pets. The only suggestion I have for improvements on service calls is that the technician wear paper booties while cleaning the carpets & afterwards because their wear work boots. Other thatn that I am very satisfied.
This is my first time using Zerorez and I am hoping because it is mostly water that the carpet will stay cleaner longer.
The carpet is clean...without residue that picks up more dirt. I had my sofa cleaned as well and I couldn't have asked for better results. I am a returning customer!
Eliminate the $15 gas/transportation charge.
Gil was on time, professional, courteous, pleasant, easy to talk to. Answered any questions
I had. The carpets look great. It was a very good experience. Thank you. First name removed Holtz
Robert!! Even Jerry commented on what a great job Robert does! Sandy Ridout
1. Not all dirt came out- especially my floor and chairs.
2. Flash board (wooden board next to the floor) got dirty from the cleaning. would be great if staff remembers or trained to wipe it.
3. Price is high
Does not harm pets. Very good for getting out stains.
No residue. Excelent service.
punctuality, the serviceman was polite and on the ball.
Stains came back in 2 days and there were more stains than before.There are uneven marks on the carpet where they cleaned, and white marks in some places.
It really cleans and spots don't come back
I just like the fact that our carpet looks as good as the day we moved in.
Thorough job, well trained professionals that are courteous and personable.
Every technician has been dedicated to doing a great job.
My carpet stays clean much longer.
The gentleman who cleans our furniture & carpet is so friendly & always does such a great job. He is very professional & thorough. I would recommend him to anyone. We are very happy with your company.
Your representative was on time, polite and very clean. I referred him to my neighbor. He cleaned carpets for both of us same day.