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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the professionalism and friendliness of the tech that worked on my house. I do wish that the service was a little more affordable.
The technology is wonderful - safe, very effective (2yr old stains were instantly removed!), and thorough! Also, very reasonable cost-wise. We will definitely be recommending your services to our friends and associates.
The tech went out of his way to get the rugs as clean as possible. Got more than my dollars' worth.
no chemicals, no strong odors afterwards .For people with allergies, it's a blessing!!!!. i Technician had to came back to re-do the closet space. Carpet looks good now.
Fresh and doesn't smell
Gil was knowledge, prompt, courteous and thorough.
Zerorez technicians are properly trained and competent.
We feel that they know what they are doing.
If a few spots aren't completely cleaned we like that we can ontact Zerorez and ask for a return visit, and a tech will return and clean the troublesome area.
Carpet turns out so nice and soft
The service tech was so knowledgeable and nice. A real pleasure to work with!
He (one person) was Fast no confusion no smell from the cleaner and a very pleasant person to work with on a job that I thought would last all day only took a couple of hours.
Your cleaner was very upfront with what I could expect from the cleaning
On time, very nice job everything looked like new after the technician left.
What I didn't like was the trip charge !
If your going to do the job it should be part of the cleaning price not an extra fee.
Liveingston works an honest day, with out even stopping to eat lunch, putting me first.
He did a great job. thank you for hiring techs like him.
THANKS...Nick Baker
Jose did a great job. He was very easy to work with. The carpet got a lot lighter and much cleaner.
Robert is amazing! He always goes above & beyond. I knew that we had some chips in the marble floor, but it ever occurred to me to ask him to fix them. He pointed the chips out to me, and said that he could make the repairs. Every time he comes I always ask him to do things that I had forgotten when I made the appointment. I probably need to ask for extra time next time I make an appt. This time he cleaned my dining room chairs, which are off-white and very much in need of cleaning. They are like new! I love the results of the carpet cleaning, and how clean the marble floors are after Robert has been here. My house cleaner also appreciates it, because the floors seem to stay cleaner longer. The kitchen gets a lot of wear & tear due to our love of entertaining. I had the granite counter tops cleaned last year, and they still look great! And I feel safer because they were sealed after the bacteria was removed. I've been using ZeroRez since I lived in the Seattle area, and I was delighted that you are also here in CA! I'll never use any other carpet or floor cleaning service.
I was told by Jose Mijares, the technician who came to clean our carpet that the best price he could give was $299 for the rooms mentioned and he repeated it a few times. I asked if that included an after wash treatment against stains, he said no and that would cost a total of $350 for everything including the treament after the carpet was cleaned for all the areas. I asked if he could check with the office if maybe they can do better with the price. He called and came back with a price of $350 for just cleaning the same rooms. I said what happenend to the original estimate you gave me, he said that was "his" best price, but since I made him call the office, the price went up. I said I didn't understand and he said he wouldn't continue the discussion with me- I either wanted the cleaning or not. So I asked well how much is it with the treatment he said $484. So I said well just clean for the original estimate of $299 with no treatment like he originally said. He then said he never gave me that price estimate. He lied. He said I either clean if I want to clean for $350 or he leaves. I said Bye Bye. I called the office and spoke to Gloria who said that Jose told her he never gave me that estimate. Liar. He is not to be trusted and maybe Gloria should not be trusted as well. You have a major problem in your Reseda store. I want a future cleaning for all the same areas I got cleaned last weeek for $299.00 that I can use anytime, in writing. Can you stand behind your estimators/technicians?
Customer service is superb and excellent job in cleaning my carpet. I've used Zerorez before and would not use any other type of cleaning service for carpets.
White (Non-Mexican) clean-cut English speaking conscientious technicians. Did I forget couteous, professional, thourough, and good natured? These are the reasons why I am a multiple time repeat customer
The only company that stands behind their product and is telling the truth!
did a great job. nice to not have the floor not feel soapy when it's done
The trainer came on time and did an excellent job in a timely fashion. I would definitely call Zerorez again. Thank you Sandra Last name removed
Simply a great system with top quality people to carry it out. From the email or phone call to set up an appointment to the technician at my house. The best.
This is the second time for the floors and they look great. The carpets were done well and any extra stains were addressed. I had the tile and grout also done and this turned out well. As to service Dana was professional and made an extra effort to assure we were pleased with the results. No rushing and you could tell he wanted to assure that everything was 100% complete to our satisfaction.
It just makes sense to clean this way to not attract more dirt.
Odorless and cleaned our carpets thoroughly. the consultant was very pleasant and gave us booties to wear while the carpet was drying. We found out about Zeroez from our next door neighbors. They recommeneded you highly.
Loved the way my carpet felt after it was cleaned. I have already recommended Zerorez to a friend.
Clean process and quick drying.
How clean my furniture is
You are always on time and prepared, you call to remind me of the appointment and when extra services are requested, you always fully explain them and give me an honest evaluation of whether they are necessary and will produce the results I am expecting.
I like the fact that the carpets and my hard wood floors are really clean.