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based on 32817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service with good results.
seemed todo a very good job, The tech was very professional and nice
Keep your appointments straight. There was a problem, however the staff promptly corrected it.
Fast, friendly, and excellent service.
The price point is a little high. Send Brian all the time - He is fantastic.
I'm amazed at the results!! We were going to replace the carpet, but after
zerorez, my carpet looks new!!! I've already told friends
About your services, and I know they too will be very pleased.
I like how
I like how
I like how Zerorez kept us informed up to technicians arrival. This was our second time
using your company. Carpet is sixteen years old and again looks great. Brett was personable, efficient and a wonderful Zerorez representative.
The stairs were not clean & I believe we have an appointment this Tuesday to redo.
Cleanliness and punctuality of the servicemen. Also their quality of work. Jose came to my house and did a great job. He was very knowledgable and informed me of issues with my floor. He gave me great cleaning tips for keeping it clean as well.
My carpets were VERY clean and, as promised, fully dry within 12 hours.
Very friendly and got the job done well
Consistent quality without additional ad on costs.
Technician Jose was professional, on time, explained the process and the product and did an excellent job cleaning our carpets. Our carpets look new again. Thank you!
Arrived on schedule. Technician was polite, looked professional, didn't try to sell more services. My carpet looks like new and only took a few hours to dry. I'm VERY happy with the result and service.
Courteous and thorough service.
I like the promise and prediction that my carpets will not become easily soiled after cleaning due to substances left in the carpet from the cleaning. I just had mine done so I don't know yet, if that's the case for sure.
Good work every time. And very friendly!
no smell no rez and the carpet looked and felt like new.
Service rep was on time for our appointment and did an excellent job.
So clean.
Friendliness of the technicians and the amazing quality of the cleaning. This time, the tech. was able to remove hard glue from the carpet. Our filthy, heavy traffic carpet now looks brand new.
Marcel was great. No changes.
I explained in detail what needed to be done. I had two rooms that were connected as one area and I had a bad cat problem that required a lot of treatment. I was given a price on the phone and when the tech finished, he jacked up the price $50.00 for the pet treatment that I thought was in the price I got on the phone when I ordered the service. This was not right.
My brother used to clean carpets for a while and I do understand the concept of upselling to the clients, but in my case there was nothing to upsell because I requested the cat treatment when I called for the service and it should have been included in the price I got on the phone.
Technician on time. Professional. Thorough job and cleaned to the baseboards.
He also explained process of the deep clean. Liked the booties offered.
Most unexpected: much quieter machine - I could actually stay in my office and work!
Appropriate drying time; excellent result - and all was done in less than half of my former cleaner.
Great job!
It is clean, no sticky soap left that attracts dirt
punctuality did a good job. courteous
I got a call today from Roxanne who informed me she was the manager? She called and said something about our appointment had been accidentally deleted??? So, I gave her the date of 6/10 with the time frame of 8-10. The reason for this visit is to clean the dark dirt streaks in our living room and hall. She proceeded to say very unprofessional things like we can't make it that day we don't have any trucks available? I said we have rearranged our schedules and that is the day that was approved by your office. We had 0rez out on 5/30 and had a problem then also but when the guy left we couldn't tell as the carpet was so wet but when it dried there were brown dirt streaks so I called on Monday 6/2 and we agreed on 6/10. I think we are being very accomodating since our carpet looks terrible and are waiting 11 days to get fixed. She is very rude and VERY unprofessional. I left a message to have the owner call me since she said she was the only manager. I feel the owner would appreciate knowing how his business is bring run!!! I have worked in customer service for over 30 years and would NEVER treat a customer the way she treated me!
Good service, simple scheduling, and no games.
Carpet looks great
Very fast and good work. Very nice employees too.