Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32817 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 17, 2014 — Rated 8 out of 10 by B.S. Zerorez Los Angeles
What could we do to improve?

Try to improve carpet Drying time (to much wettness). Most of the other services I've used dry a little faster. Most people I know, don't want this much moisture left in the carpet. Is there any way you can suck up more of the water out of the carpet? I do love the way my carpet is so well cleaned.

Report a concern   June 17, 2014 — Rated 10 out of 10 by R.M. Zerorez Los Angeles
What do you like about our products and services?

Exceptional results. Spots don't return.

Report a concern   June 17, 2014 — Rated 10 out of 10 by Diana Karsh Zerorez Los Angeles
What do you like about our products and services?

Wonderful job of cleaning carpets. Representative was very efficient and professional.

Report a concern   June 17, 2014 — Rated 6 out of 10 by A.D. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I was disappointed because I wanted to have several rooms and furniture pieces cleaned for a much better rate than I was presented with. Because I am a returning customer I should have been offered a better rate based on the amount of rooms/furniture pieces I wanted to have cleaned. To make it right, IF I choose to use your services again I expect a much better rate.

Report a concern   June 16, 2014 — Rated 8 out of 10 by M.E. Zerorez Los Angeles
What could we do to improve?

Your Front office availability- When calling several times I never Spoke to a Live Person- Also when I used your interned appointment portal none of the information made it to your systems or reps

Report a concern   June 16, 2014 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

I like how the carpet stays clean for a longer period.

Report a concern   June 16, 2014 — Rated 10 out of 10 by C.D. Zerorez Los Angeles
What do you like about our products and services?

Lack of residue, quickness of service time and knowledge and friendliness of technician.

Report a concern   June 16, 2014 — Rated 10 out of 10 by C.S. Zerorez Los Angeles
What do you like about our products and services?

Carpets looked great and the service was very good. Thanks

Report a concern   June 16, 2014 — Rated 10 out of 10 by Redmond Orthodontics Zerorez Los Angeles
What do you like about our products and services?

It was very easy to make an appointment and great service!

Report a concern   June 16, 2014 — Rated 8 out of 10 by J.D. Zerorez Los Angeles
What could we do to improve?

The carpet cleaning went very well, but the grout around the ceramic tile that was cleaned did not get cleaned very well. The technician indicated he thought it was "stained" by years of use, but when I get out my trusty toothbrush and scrub it a little, it comes clean; and getting down on my hands and knees to scrub was what I was trying to avoid. I cannot recommend your hard surface cleaning.

Report a concern   June 16, 2014 — Rated 10 out of 10 by K.O. Zerorez Los Angeles
What do you like about our products and services?

It works. Clean carpets no residue

Report a concern   June 16, 2014 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

Pretty much everything.

Report a concern   June 15, 2014 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

The technician who cleaned my a area rugs and furniture was very thorough. He did a great job and everything was left clean and free if any kind of residue. I would definitely recommend the service.

Report a concern   June 14, 2014 — Rated 10 out of 10 by K.M. Zerorez Los Angeles
What do you like about our products and services?

Heat no soap, amazingly clean, our carpet looks brand new!!!

Report a concern   June 14, 2014 — Rated 10 out of 10 by B.C. Zerorez Los Angeles
What do you like about our products and services?

I really liked how the product did an amazing job cleaning my showers.

Report a concern   June 14, 2014 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

The service technician is very dedicated and responsive. The method makes a huge difference with pet odors.

Report a concern   June 14, 2014 — Rated 10 out of 10 by J.O. Zerorez Los Angeles
What do you like about our products and services?

Good techs, on time and friendly. I truly think your home spotting kit is the best on the market! Thank you!

Report a concern   June 14, 2014 — Rated 10 out of 10 by N.M. Zerorez Los Angeles
What do you like about our products and services?

great service. Friendly. On time. And the carpets cleaned them out really clean

Report a concern   June 14, 2014 — Rated 7 out of 10 by B.B. Zerorez Los Angeles
What could we do to improve?

I scheduled more than 2 months ago. We agreed to a 12:00 appointment. I wrote it down. Two days before the appointment, your office called and said the window was 1 to 4. Unfortunately, the cleaning is a necessary part of keeping our home up and clean; but it is very inconvenient and requires planning to do and dry the floors around other household obligations. Robert, our tech, told me that his morning job was in our area and his second (should have be us) job was in Santa Ana. By the time he got to our home, it was 4:45 PM on a Friday. Robert is a great rep for your company as he is a efficient and friendly technician. Your "Zerorez" process is the best, but if I could get the same product and expertise somewhere else, I would. I had a problem last year with scheduling as well. If you want to improve, get another scheduler and prioritize your jobs by which customer schedules first.

Report a concern   June 14, 2014 — Rated 10 out of 10 by Delores Gonzalez Zerorez Los Angeles
What do you like about our products and services?

Zerorez was professional from the moment I made my appointment until the rep had completed cleaning my carpets. There was no smell, the carpets pretty much dried within two hours and I was given plastic booties to cover our shoes in the event we needed to walk on the carpet to retrieve something from the room. I would use Zerorez again and have already told family and friends how great my carpets look, that the rep was very professional and helpful, he was careful to use plastic shell protectors for each corner wall so that the hose didn't scuff them up (that's HUGE for me), and how quickly he did the job. For two rooms he was done in less than an hour. I would highly recommend Zerorez for all your cleaning needs.

Report a concern   June 14, 2014 — Rated 10 out of 10 by Amy Driver Zerorez Los Angeles
What do you like about our products and services?

Hal did a great job and was friendly and efficient.

Report a concern   June 14, 2014 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

Everything was cleaned thoroughly

Report a concern   June 14, 2014 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

I like the technique you employ to clean the carpeting. I've used others in the past and the carpeting does not stay clean for long. Also, the technician (Robert) is very professional and I always ask for him when scheduling my work. I have referred Zerorez to friends and relative as well.

Report a concern   June 14, 2014 — Rated 10 out of 10 by B.F. Zerorez Los Angeles
What do you like about our products and services?

Larry arrived on time was professional and courteous. It was exactly as I expected.

Report a concern   June 14, 2014 — Rated 10 out of 10 by Lee Chavez Zerorez Los Angeles
What do you like about our products and services?

Clean & Green.

Report a concern   June 14, 2014 — Rated 9 out of 10 by F.H. Zerorez Los Angeles
What do you like about our products and services?

The service was on time, fast and very professional.

Report a concern   June 14, 2014 — Rated 10 out of 10 by L.B. Zerorez Los Angeles
What do you like about our products and services?

Not toxic chemicals
Always feel comfortable with technician
Carpets look great

Report a concern   June 14, 2014 — Rated 10 out of 10 by H.S. Zerorez Los Angeles
What do you like about our products and services?

chemical free, great results, very professional and ease of scheduling.

Report a concern   June 14, 2014 — Rated 10 out of 10 by Ben Mehling Zerorez Los Angeles
What do you like about our products and services?

Best carpet cleaning service and equipment I've seen -- hardest working team!

Report a concern   June 13, 2014 — Rated 10 out of 10 by J.A.L. Zerorez Los Angeles
What do you like about our products and services?

No chemicals safe for my children
and are always on time.


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