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based on 32817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was excellent, very polite and informative
Great product and friendly competant service
Appointment times not kept.
ZERO communication.
Second chance got better.
Your initial quotes. The two rooms for $199 can be misleading on the total cost of the job. Also the charges for moving furniture - had i known in advance we could have moved the smaller items. Additionally the "travel" charge. Communicating these at the time of payment when the tech is onsite is not very professional. That is the 2nd time I have used you where this has occured.
Excellent, timely and great job
neat,clean
LOVE MY carpet , almost like new!!!!!
And our guy was "the BEST"
My carpets smelled like dirty water - and were stained by your worker
Arrive on time! A hour and a half late. Supposed to be here at 8. At 8:30 I called the office and told he was almost there. He got there at 9:30, but I had to call and check.
No harsh chemicals - safe for children.
The technician was very thorough and professional. The cleaning works.
The whole process was easy
I contacted you after listening to Bill Handel on KFI 640 radio. He said you could and would get pet urine stains and odors out. Didn't happen. And your technician said he wouldn't guarantee anything. And he didn't use or suggest something Bill Handle called the "claw" that was supposed to go deep and eliminate these stains and odors. I have had much better results from other carpet cleaners. If you want to come out and try it again, be my guest.
Friendly, fast and efficient staff. I've used your service many times and will continue to have you clean my carpets yearly. Always impressed.
YOU ARE PUNCTUAL AND HAVE TOP QUALITY SERVICE AS WELL AS EXCELLENT COMMUNICATION SKILLS.
The tech didn't have the right tools for the job. Edge of stairs were left dirty, under stair rails and wall edges. Pool table room still has pet urine smell.
We are happy with the landing upstairs with exception to the wall crevice which the tech didn't have a tool for.
Name removed
Phone number removed
Representative was very nice and worked hard. Just wish the area at the top of our stairs came out cleaner. Perhaps it needs a re-do in that area. Please let me know.
I am extremely pleased with the service that Eduardo performed. He did the very first service that I had with Zerorez and my carpets looked fantastic. 6 months later I called for service and requested Eduardo. I was told that I would have to wait two weeks for him. I agreed to wait and two weeks later I received my service, BUT not from Eduardo. The carpets looked nice but not quite up to the look I had when Eduardo did the service. In January I again called for service and requested Eduardo. AGAIN, I did not get Eduardo. The job that I received in January was sub-par and very disappointing. If this had been my first service from Zerorez it would have been my last time using you. In January, after the service, we had a death in the family and I was busy dealing with that and did not take the time to follow up. When I booked this service, I insisted on Eduardo for my service. I am so happy with my carpets!! They look brand new. Just like they did after the first service from Eduardo.
I like that it dries very quickly in about 8 hours. Both times I used your services you arrived early which I love.
I have always promoted zerorez at the very best way to clean a carpet.
Clean. no residue. lasts. good value. competitive price. specials.
No smell dried fast!
Larry was great. The tile cleaning came out better than I expected.
Friendly service and degree of cleanliness
The service is excellent and the staff professional.
Your products always clean our carpets so well and the service representative was excellent, very nice and accommodating.
The carpet feels really clean after you clean them.
I am not being paid to say this, I live in Redondo Beach, CA and also have a business in Redondo Beach too.
I have had in the past many different types of carpet cleaning in the past dry cleaning, shampoo with spinning brush etc but hands down this is honestly the best technique and best products they use in thoroughly getting the carpet clean without leaving residue or damp carpet.
I used them at home first before the restaurant and was that impressed that I used them for the business. I have never been disappointed and this is the fourth time in using them. in 3 years. I would highly recommend them and I would not recommend them if this company was just "Ok" You will not be disappointed. Larry with Zerorez is our carpet cleaning person now and I like to have him back specifically because he know what areas we like to have done. I also like this company because I feel this family owned business is a business with integrity. The saw the qualities and dedication that Larry had and now he is part owner in this business. I admire that as a business owner myself.
K. Elias
La Cocina
Redondo Beach
able to fit me in on very short notice; service very courteous and thorough
The guy that came out was great, personable, professional and thorough.