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32825 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and dries quickly
It is natural products and I like how the tech puts up the corner guards to protect the corners.
The management group that handles our house we are renting had just had the whole house cleaned including shampooing the carpet. Well the house stunk so bad like wet dogs, we found out from the neighbor that the previous renters had inside dogs. Well your technician came and cleaned the entire home including the tile floors and the soap residue and dog hair and everything else he took out of the carpets was amazing. The house no longer stinks and you can tell the carpet and floors are spotless. Bravo to ZEROREZ!!!
I was very pleased with almost everything, The technician showed up clean, and on time very informative with all my questions. He did a beautiful job and I am very happy with the results. He really worked very hard at trying to do a good job.
The one thing I was not to pleased with, was the ladies answering the phone they spoke so fast calling, to confirm my appointment I didn't understand them had to listen to my message before I called back to see who called me. I also didn't like how they answered my questions on price and details on the cleaning part. Other then that I'm glad I did choose you!!! the end results were fabulous.
Robert is always professional suggesting products explaining the process. Matt and Robert are
A good working team. Robert works hard for your company and highly suggest he needs a raise.
great results in my carpets and tile. They look like new!
Quick, efficient and very reliable
Sam was excellent. He did a great job. Very polite and neat in his work.
Soap free cleaning and great customer service
Love the fact that there is no soap or cleaning agents used....just water! Our carpets look great!
I can trust your employee in my home.
Non toxic, good service
Customer service very good. People friendly. On time.
I'm still waiting to get my revised bill back.
The job and the product is excellent. Your employee was professional and did a great job.
The environmentally safe products you use. And, the professionalism of the workers.
Since this was our first time with your company, we asked a lot of questions of your technician. When he was done, the rug in the hall way did not look that clean. After a day or so, I vacummed it. It looked better. The spots came out. Now we wait to see how long it will take for them to come back. Very interesting procedure.
The technician was very professional. I love the fact you don't use sticky soap. I was disappointed the price was so much higher than last time.
This was my 3rd cleaning and of course, I LOVE you guys, that's why I use you! But this feedback is specifically about Michael, the technician who did a wonderful job cleaning my carpets. I am totally delighted and incredibly happy about the transformation to my carpets from his hard work. He goes way beyond what the technicians did in the past and he actually cleaned out spots that were still there after my last Zerorez cleaning! I was shocked and surprised that it was even possible to get the carpets clean like he cleaned them. He is also very respectful, kind, on time, and friendly. Its obvious he really cares about doing his job well. BIG HUG FOR HIM!!!!!!!!!
My old carpets look almost new again.
I liked the concept of not using soapy substances since they attract dirt more easily.
I thought your rates were a bit pricey for 3 rooms
trustworthy
on time and efficient. carpet looks great.
no chemicals, safe for birds and other pets
Small chair needed to be cleaned better. The sectional was done well.
Your staff are on time, efficient and do a great job.
Very customer friendly. Zero Res process is superior ro others
Even though it looks like everything was done I wish the tech would have check with me before leaving so I could make sure everything was taken care of.
The service was excellent