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based on 32824 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was One time and all the stains are gone
Carpets seem cleaner than other companies used in the past; and we trust Livingston, our service representative.
It really cleans deeply both carpets, tile and grout.
We love Livingston, he is very professional and polite. I have referred him to all my friends and family. My poor carpet is old and can get very dirty. when he leaves it looks almost like new.
Service was excellent, very considerate and asked me how I would like things done
It works
Great, clean results, no odor, and outstanding service rep
Eduardo was super efficient, knowledgeable and very professional. And, he really worked very hard.
customer service by your technician. Integrity in your interaction with the customers
Have had Zerorez out twice now to clean carpets. The servicemen are courteous and competent. I've enjoyed the experience.
Carpets cleaned up very nicely. Technician (Darnell) was very professional, friendly, and did a very thorough job. A+
No harsh chemicals . Keith was on time and professional.
Cleaning without the use of chemicals.
Also very professional
The tech was very nice, I am just not sure the cleaning was any different than a less expensive brand.
I had been quoted a price when I scheduled the appointment and when the person (Dennis) came to my home, he charged me $80.00 more. The price included cleaning an area of up to 200 sq. ft. and the areas he cleaned were clearly not 200 sq. ft. each. He claimed that he was actually charging me for spending time cleaning because of the furniture that was there, which were the beds that he would have to go very very slow. I was confused and upset, I had never been treated this way before and when I told him that, he claimed that the previous times, I had not been charged correctly and that he was going to make sure that those people were either discharged or at least reprimanded. I felt he is wrong, I did not expect him to say that. The area was also not left very clean, as it had been previously done before and when I asked him, he said it was the best he could do. He had offered to clean other areas and for a 18 sq. ft. closet and 25 sq ft. bathroom he wanted another $60.00 for a total of $384. I believe this was outrageous, when I had started with a quote of $229.00 for 4 areas of up to 200 sq. ft. each. I am very unhappy and disappointed with the cleaning that was done, when it had been previously done right. This is the reason I was inclined to schedule with your company again. I hope we can come to a positive understanding. The Holidays are here and I was so looking forward to showing off my carpet because I have spoken very highly of your company before.
Thank you,
Name removed,
Phone number removed
The service technicians are always helpful, professional, knowledgeable, and pleasant. Larry Sanders has been to our home more than once and I would recommend him to others. We have used Zerorez for over 6 years on our carpet, grout and shower tile. The cost is more than a traditional carpet cleaning service but the carpets stay clean longer and look great. I'm always happy with the service and will continue to recommend and use Zerorez in the future.
on time and very nice cleaning job..thanks again...technician was very polite
clean operation and easy in and easy out of the house and rooms
Serviceman was on time. Products worked very well on my badly stained 15 year old carpet.
Great job cleaning and removing pet odors, on time, and professional.
I appreciate how clean my carpet gets.
I love how the stains are removed.
I really enjoy having Dana as My Zerorez Man!
Your Zerorez cleaning product is outstanding. I never have to worry when I use it to clean a spot. It comes out right away and never comes back.
carpets appear to have gotten very clean however they are still damp/wet after 24 hours since the service.
Everything
Great technicians know their job and product
Helpful courteous
Best rug cleaning I have ever had
Knowledgable, helpful, thorough, and friendly technicians.
The carpet feels clean (no soap!) when you finish....Gil did a great job!!
Friendly, reliable service and end result of clean carpet!
A wonderful job by a wonderful service man.
Just the customer a general idea of how long the carpets will need to dry so furniture can safely be put back.
I felt that the service person, who was polite and nice enough, did not give me any options. I realized, after he left, that I needed some type of scotch guarding on the rugs. He just came in, did his job, and left.