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32831 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
clean, worker on time and very polite.
The technician Sal Alvarez was very thorough and did a great job cleaning the carpets.
Friendly staff that is willing to do what it takes to make sure I am satisfied.
This is the wrong email address. I have never used this service. I keep getting emails in error.
The products get the job done and my carpets stay clean for a long time afterwards. Robert Keith, the technician I use cares about the
job he does and he shows.
C
Quality
Service man was professional, courteous, fast and efficient. We had an area that was particularly soiled and worn. It came out cleaner than I expected. I do need to repair a 2 foot seam in the area and wondered if you could recommend someone to repair the seam.
The friendly, informative nature of Robert. You are lucky to have him as an employee!!! He cleaned out carpets to perfection. Thank you Robert!
Friendly, showed up on time.
Beautiful job on our carpets! Wonderful service man!
Not necessary disappointed but unlike the claim that there is no residue, I'm not sure I agree. I have had Zerorez clean my carpets for years and the first few days they look really clean but then the spots and unclean, dirty look comes back within a week. I guess one cannot expect miracles, maybe we need new carpets or maybe is is physically impossible to remove all spots and dirt. I keep using you because the service is good and don't think there is a carpet cleaning business out there that can clean the way you see in the advertisements. I am a little disappointed in the cost, almost $200. to clean 2 rooms and it only takes the technician less than 15 minutes! I would recommend Zerorez to others but also tell them not to expect too much more than what they would get from another steam cleaning company.
Clean and efficient.
No chemicals~
I loved the technician's attitude and professionalism.
The entire service was a fiasco. First, equipment problems and had to wait for another van to show up. Second van had hose issues, so had to use my hose and water.
The service took 4 hours which was unacceptable.
Professionalism. accountability. Quality
on time, friendly, clean, helpful, timely
Matt did a great job. Very kind
I LIKE THE FACT THAT THE CLEANING SOLUTIONS ARE NOT TOXIC. ALSO, THAT THOSE WHO HAVE
CLEANED MY CARPET WERE VERY DEDICATED IN DOING AN EXCELLENT JOB. DARREN EDGAR WAS HERE
AT THE SCHEDULED TIME AND I'M VERY PLEASED WITH HIS GOOD WORK.
Zerorez is a friendly company who does an excellent job in cleaning carpets. They are fast and efficient.
I didn't feel that they did a very good jobon the carpet! Especially in the corners and at the edge of the carpet. The cleaner didn't do the job they were hired to do and as a result our kitchen and dining are tile didn't get cleaned; we ended up getting a refund! That didn't help get my floors cleaned!! We felt the cleaner didn't want to do the job because it would have required him to move the furniture back out that he moved in their from the formal dining room! I would not recommend Zerorez to anyone!!
carpet is very clean and the guys were awesome.
EVERYTHING!! Zero Res is an amazing company!
Carpets came out better than expected.
Clean
Clean and no chemicals. The last time we had the carpets cleaned whatever they used made the dogs sick.
this is my second time using Zerorez. Both times the workers were friendly and efficient. Once again I was blown away on what a good job they did. I told them when they got here that my expectations werent high because the rugs were so soiled but i was so happy with the results.
The guys were very professional and knowledgeable. They came on time, called 20 minutes prior to arrival. I am very pleased with the results.
The promptness, cleanings and overall experience
Fast , no soap
Very professional , timely