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based on 32831 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service man, Rashad Jprdan, was very pleasant to have in our home. He did a wonderful job.
Does not use soap and removes soap residue from carpet.
Matt did a terrific job! My carpets look great.
Friendly, helpful service!! Carpets look super clean!
It works!! The carpet is clean. The service was great!
Great job on carpet cleaning. Nice employees.
Robert did a great job!
I think the $15 fee for residential customers is like saying....we don't want residential customers so we are going to charge you a surcharge for letting us do business with you? Just build it into your fee! Also, while the cleaning guys were awesome, and I mean really awesome, the answering service is not! Rude, no help and my message was never delivered. I had to call three times over five days to get a returned call. I was with Haines and Cross and now that they are part of your organization, I am on the fence. I liked the carpet cleaners, but the answering service is something I would care to avoid in the future.
The technicians are always very professional, yet pleasant. Very pleased with the cleaning process itself. Carpets stay clean longer.
Purity
I adored the honesty and professionalism both Brent and Daniel brought to our home. They told me the likely hood or non likely hood they would be able to remove stains from my partially faded 15 year old carpet. We talked about blood and urine removal, about furniture that had stained the carpet.
They went to work and they worked hard. When they were done I was so completely delighted by the results, I hugged them both. I immediately called
My realtor who told me those stains would never come out and I would need to buy new carpet. He came over and sheepishly admitted the carpet looked new on the stairs and that the rest looked 200% better. I used zerorez before and was delighted. No one can ever talk me into using any other carpet cleaner. That is why I was really distressed to here that Brent and Daniels manager would not be happy because I called and requested someone needed to tighten two obvious rolls in our bedroom. For heavens sake, please don't blame the guys. I am sure they thought as I did that when the carpet dried it would shrink back. Unfortunately we are talking 15 year old carpet.
There were areas that needed more work.
When sits did not come out at first shampoo, Zerorez re-shampooed my carpet without cost
arrived on time and did a good job
I like the idea that there is no soap residue left on the carpet. Your cost,however is a little pricey. The results were great and First name removed represented himself very professionally
Its clean, and the technician was very informative, considerate, and helpful. This is the second time I have used your company to clean my carpets and each time I have been extremely satisfied with the results, preparation and clean up. Thank you
First contact with customer service was positive. All expected charges were explained and detailed up front.
Technician was friendly, knowledgeable, and honest. Made it very clear which spots would most likely not be removed but did take extra effort and try his very best.
I've only used the carpet cleaning, but it is always great. Teenager and two dogs are no match for Zerorez.
Professional, friendly people and nice clean carpets!
I like that it doesn't use dangerous chemicals. That it dries quickly and isn't stiff when done. Your technician was hard working and efficient. It would be really nice if your steady customers got some kind of a discount. I use your company every year.
I like the great clean feeling and smell of our home after the cleaning.
The chemical free solution and quick drying process.
Great job and very polite and courteous attendant.
Great service and friendly representative.
Dennis is incredibly professional and shares his knowledge so openly. I appreciated his awesome customer service!
Ease of service
everything great, however, the appointment was scheduled for 8 and robert didn't get here until 9. that is the only down side to the day. 9 would have been OK if that was the appointment time. otherwise, every was outstanding as usual.
Daniel, our carpet cleaning technician was polite and professional. He did an excellent job cleaning our carpet. We were disappointed to be told that he was leaving your company for a different professional opportunity but we wish him the best of luck.
really cleaned up carpet/and service person was very good
On time dependable...excellent results