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based on 32831 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
rep gave
us excellent
advice
on carpet care
No residue; quick to dry. Polite, professional service tech.
The carpets feel clean.
We had an unfortunate first experience with the tech leaving a portion of the we paid to have cleaned uncleaned because he didn't want to move the furniture. Zerorez rectified that by sending out a technician to clean the missed tile for free! Sal the technician that came out the second time was very professional, curteous and knowledgeable and he took pride in his work!! We will give it another try in the future and most likely refer Zerorez! It says a lot that Zerorez took ownership of the mistake and honor the mistake!!
Your gal that answers the phone is Utah needs training on being nicer on the phone. Irvine were people were nice and courteous.
Quality personnel with an excellent product. That's a good combination.
The clean appearance of the technician, his courteous inquiry as to problem, and the quality of the work----best in Orange County!
I was extremely pleased with the services you provided. Rashad Jordan was our technician and did a fantastic job. He spent a lot of time in each room to make sure they were cleaned properly. We have 3 dogs so I knew it would be a challenge but he was able to make them look brand new. He was very professional and courteous. I will definetly use your company in the future and have already told a friend about your services.
First name removed
Carpets were i great shape after cleaning. The services were performed as scheduled.
Great technician (Keith)
Jose was very personable and professionally competent.
Quick, clean, efficient.
Employee showed up on time, did his job while being courteous and professional. Our home looked great after he was done.
Professional attitude. Great job on carpets. Respectful of time by calling ahead of scheduled time.
They made it work with my schedule, but I thought it was a little pricey. Also, it's hard for the client to know the exact price.
Example, I worked out the cost to be around 4#50 - $400, but it turned out to be almost $800. For this reason I would not use them again.
Quality work and excellent customer service.
I have been using Zerorez since it first began and what a difference in customer service! You used to send two guys and they moved small furniture items cleaned underneath and then they put the little blue foam like blocks to protect the wood of your furniture. The cleaners wore booties and left several pair after they left. If they saw a spot on your carpet they took time to make sure they got it out. Those days are gone! Now it's one guy who is in and out, doesn't move anything or clean underneath anything and even left two small spots on my carpet. It used to be if there was a spot they couldn't get out they would point it out to you. I even moved two night stands myself so he would clean under them and he just moved them back and did not clean the carpet underneath them. The guy did not wear booties himself and I had to ask if he had any to leave with me. I believe the service has deteriorated over the years and I am ready to find a new carpet cleaner, even though I like the Zerorez concept. I have an area rug that is made of regular carpet and your prices for area rugs is very high, I chose not to do it because it was going to cost more than cleaning my living room and dinning room.
Robert our rug cleaner was very helpful, courteous and explained everything. He did a good job.
Called and came slightly early of appointed time. Professional. Friendly.Pleased with the results.
Very good experience!! Matt was a wonderful technician!! Good smell!! No toxic worries!!
First name removed
Great service
CLEANNES, AND ATTENDANT THAT DID THE WORK EXPLAINED ALL
Fast and your rep was excellent.
Very thorough!
I enjoy the non-toxic cleaning Zerorez provides. However, in the future when I have a stain, as in this case my dog had an accident and urinated on my carpet, it appears I needed a company that applies chemicals to remove the stain. There are a few blood drops, about an eight of an inch that were and are still on my carpet. It doesn't appear that they changed in the slightest after cleaning. I didn't touch those spots hoping that Zerorez would be able to remove them. Unfortunately, those slight spots remain. Very unhappy about it.
Nothing we have ever used has coeaned our carpets better or kept them clean longer. Your employees are extremely professional.
The carpets look great! First time using you, so we don't know if they get dirty quicker because they were cleaned or not. Time will tell and we hope they don't because of non residue claim. Brett was very helpful and a hard worker. We were very pleased with his work and desire to please. He also added a couple small chairs to the project which look good as well. We would recommend your company to others. J & R Last name removed
effective cleaning, friendly servicemen
Very professional, excellent work!
Prompt arrival. Thorough work. Friendly.
I would like to see my detailed invoice. I hate paying for spmething looking at an iPhone screen where the detail has not been extended!!