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based on 32833 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results are great, the cleaning process leaves the carpets looking like new
My carpet was the cleanest it's been for a while
No toxic chemicals, no chemicals at all!
Good job of cleaning the carpet, good service. Reasonable cost.
Very friendly and professional technicians. Always do a great job.
I had my travertine tiles stripped of wax and cleaned. I was really impressed with Brett and his customer service and work ethic. I don't blame him. However I have been cleaning my baseboards and newly painted walls of wax and dirt that sprayed onto them ever since we had the tiles cleaned. I think that Brett did a good job however I think that as a company there should be a protective covering put on the baseboards and the walls so that they don't get destroyed or have wax or dirt sprayed onto them. It is very hard to clean and get off. In fact, I may have to paint over some areas where the wax/dirt spray is not coming off. I felt I needed to bring this to your attention.
friendly staff
No chemicals used, good service
The old carpet stains never wick back.
Tech did a great job in cleaning or rugs & kitchen area
Carpets are extremely clean after 5 days. Exceeded my expectations. Keith was very
knowledgeable and answered all my questions. Brandon will be a good employee as he works
Matt contacted me prior to our appointment to advise that he would arrive in approximately 30 to 40 minutes. That was so appreciated and unexpected. Matt was very professional and did a great job. So far I have been very impressed and will use zerorez again.
Brian always does an excellent job!
Service people were very nice BUT the day they were here was very bright After sun went down we could see alot of outside missed areas. I power washed after they left and got outside tiles cleaner then from your extraction process. Inside grouut in kitchen had several dark areas that i pointed out before they left but after they packed up equipment. They did not volunteer to try to improve.
Zerorez is the best carpet cleaner out there and you have fantastic customer service.
In your advertisement, you neglected to inform the consumer of your add on charges (i.e. water treatment charge, urine treatment charge). We hired you after KFI recommended Zerorez.
The technician left several floor tiles sopping wet with water underneath them. This would have ruined my wood floors had I not found it right away after he left. I'm very disappointed and will notify the Flor store who recommended zerorez as the experts who know how to properly clean Flor tiles.
Dennis was awesome. He was polite and very professional. ..oh, and my carpets look great!
Very neat, dries quickly, no unpleasant odor while drying. The technician came when he said he would, very courteous, very neat and I have already recommended your company to my friend. The carpet looks great!
It works and I didn't even have to Drink the Water!!
No chem
Great service, nice employees, good prices, no harmful chemicals.
There were a few things that I thought would have been better from such a reputable company. First, the tech had an unpleasant smell coming off of him, like clothes you left in a wash all night and forgot to dry. That was my first impression of how this business is being represented, by the way. Second, the cleaning job disappointed me in that when the tech was finished he was ready to go until I surveyed his work. There were several spots where dirt had accumulated and he didn't seem to want to take the extra effort to be sure they were clean. Once I did my walk through and he followed me, he saw the spots I paused at and took pictures of and he proceeded to clean them a little more. It was still not great, but I was moving out so I didn't point it out again. I didn't feel I should have had to. Finally, I know Zerorez tauts it's "no residue" formula for cleaning, but the tech clearly left behind some "spots". I did point out another small area that the cleaning didn't quite do a good job on and he buffed that out quite well, but I still had to point it out to him. I have pictures of all of this so let me know if you want to see what I'm talking about. I really wanted to say that I would recommended Zerorez to my friends but I can't do that in good conscience at this point.
I've always loved the proptness of their arrival and the quality of their work. The gentlemen have consistantly been friendly and accomodating to our needs.
Our carpets looked great, as well as the area rugs. However, the price for the area rugs was a bit high.
We paid 1/3rd more for two area rugs than rooms. There isn't anything you do differently from what I can see between the two. The woman who booked our appointment said you did fringe and that's why it was more expensive. Of course, that is not the case, and I knew that, having had the rugs done once before.
We did like your tech. He was a good guy. I tried to get in touch with Zerorez months ago and no one called me back. Then I got an email asking me if i was still interested in carpet cleaning. i responded positively but still no call back. I had to call yet again to set up the appointment.
Friendly service & love the way my carpets look & feel after cleaning!
on time, professional, effective
Gave you my feed back yesterday??
Showed up on time and got the job done right!