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based on 32833 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
friendly people, reliable results
Carpets stay clean longer than when cleaned by other services. Servicemen are careful, courteous, and call before they arrive.
Your service was excellent. Robert Kieth did an excellent job getting rid of the stains on my carpet.
The technician, Rashad Jordan, was very professional, friendly and courteous. Thank you!
Punctual, professional, thorough
Carpet doesn't look clean. We removed most furniture and (2) of the (4) sofa's in our home. One light desk was left in a bedroom. Your carpet cleaner either cleaned around it or put it back down without carpet protectors. Wood directly on carpet. We paid for our stone and grout to be cleaned. I checked with the gentleman two times just to be sure it could be cleaned and he assured me it could. He wasn't able to clean it and left a horrible mess. Of course, it couldn't be seen because the shower was wet until the following morning. Also, we asked that he clean our stone floor. I was not advised that by doing so, the sealant would be removed. That would have been ok if a quarter inch band wasn't around the entire floor, toilet area etc. Unhappy with service. I have photo's and would like an inspection by a supervisor. Thank you. Name removed - 2489 Euclid Cres E., Upland, CA 91784 Phone number removed
I like the fact that they are chemical free and smell good!
No soap!
I thought you did a great job of cleaning...I just wish that you could have helped me move some of the furniture, that is hard for me
Rugs are clean without residue buildup
Your technician Robert Keith was outstanding. He went above and beyond in both the cleaning of my large rug and the stripping/sealing of my tile kitchen floor. You need to know what a valuable employee you have in Robert. Not only is he congenial; he is a perfectionist. It seemed that he was cleaning his very own floor to his satisfaction. I appreciate his work so much. Because of Robert and the stellar job he did on my floor -- and it was a challenge -- I will be happy not only to use Zerorez for my wall-to-wall carpets and marble floor in the future; I will recommend Zerorez to my neighbors, friends, and colleagues and students' parents (I'm a teacher.) Thank you so much for your excellent work.
The estimate received over the phone was very different than when the person showed up.
I still don't have a receipt for the work done
And I was supposed to get an estimate for my kitchen and living room floors and have not received that either. And definately too expensive
The technicians seem to know what they are doing.
The carpet does not get soaked from the cleaning, which is not the case with other cleaning services.
The carpets look great after the cleaning process.
Technicians are always professional-clean & on time & best of all do a great job. With 3 cats, I'm grateful for your spot remover. I have recommended your service to several friends who are now repeat customers. I never received credit towards my bill for Linda Feldman & Donna Wolffe.
Communication and politeness from technician. The quality of the work.
Robert tried really hard to get the carpet clean and figure out why it wasn't getting as clean as he had hoped, which I appreciated.
Easy to make an appointment and receive amount prior to visit. Tech did us the courtesy of calling to let us know he was on his way.
Very professional, showed up within the time slot,our carpet looks very nice.
Service person was friendly and very knowledge. One of my rugs needed to be taken away to have it cleaned to get the numerous pet urine stains out. The rug came back looking better than when it was new !!!!!
No harsh chemicals. Professional service
Carpet looks awesome. Crew was great.
My carpets look brand new!
I appreciated the kindness of the technician and the work done.
Sal was very nice and helpful and acted in a professional manner. i scheduled an 8 am appointment two weeks in advance, then we received an email that stated a 9 to 10 arrival. Sal actually showed up at 10:30 am.
Two of the rooms were barely dirty because we rarely use that part of the house. There was one spot which i pointed out. The spot is better, but still there.
Robert is always friendly, professional and does a great job!
I already recommended you guys to a friend! I have never had a company clean my carpet as well as yours! My carpet is perfect! All spots removed and it looks terrific! Michael was very easy to work with. Thank you for a job so well done. I really appreciate your work and will definitely continue to use your services!
Excellent! I have been using your company for at lease 7 years and recommend it to all of my friends
The product you use leaves no residue and the carpets feel soft and fluffy after they dry.
Product cleaned my carpet traffic areas very well and your technicians did a great job and were very courteous.
No residue feeling in carpet, no strong odor and the staff was very patient especially after I had to change my date several times.