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based on 32837 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ono time, professional and accomodating. Carpets look amazing with no chemical or perfume odor. Well priced, great value!
No use of toxic chemicals was the deciding factor. Staff was very courteous
The process apparently used small amounts of water -- our carpet was dry by the same evening. The person who cleaned our carpets was very professional and dilligent in his work. We appreciate the service, and would ask aerorez to clean our carpets at some date in the future.
From the call to schedule my cleaning, to the technician finalizing my bill, Zerorez is A+!! Always an perfect job done at such a reasonable price.
cost more that quoted
Be clear on special prices in office prior to work being done and price changing the day the service was received.
Service at the house was phenomenal. Wrong information given over the phone.
Jose is great!
Your technicians are always friendly, knowledgeable and very easy to respond to any special requests. And most importantly they do a GREAT JOB!
No harsh chemicals, no soap left in the carpet, and the since you don't have to rinse out soap, the process is fast.
Darren did a great job on our carpets. He was very knowledgeable and explained the process of what makes Zerorez different to other carpet cleaning systems. I will request him when it is time to clean our carpets again!
My comments on the booking process: It was very easy to book. The person I spoke to was kind & courteous and I was able to get an appointment the next day. I received my confirmation email late that night (actually very early the next day) and while it was filled with lots of useful information what it did not contain was the actual 2 hour window time my appointment was for. It only had the date. As well, it did not contain a break down of what was discussed on the phone. It would be extremely helpful to have in writing exactly what was discussed (services & pricing) on the phone. The quote I was given on the phone was very different to what the final amount was. I do understand that it was just a quote and the prices are subject to change once the technician arrives. I also understand the confirmation is an auto generated email but a detailed personal confirmation would be much better customer service.
Quality of their work, the timeliness of their response, and their vigorous approach to the job.
Zerorez always manages to get our carpet clean and looking like new. I had coffee stains, grease, black marks made by shoes, and dirt ground in by contractors renovating our house. But thanks to Zerorez, our carpet is completely restored. The carpet dried quickly and late afternoon, all the furniture was back in place. The technicians were polite and professional.
You are efficient and on-time and did a great job. Sal was my technician and he is certainly an asset to your business. I look forward using Zerorez in the future.
Very friendly, very good job, got out set in stains
I love everything about your service. It's the "BEST" carpet cleaning system I have ever seen. Your employees are clean and professional, and my carpet & tile look brand new afterwards. Zerorez is the only company I will ever use for my home.
Thank you,
Laura Bailey
I like the "No Residue" concept
Your technicians have always been very
efficient and have 'carpet knowledge.'
They are quite thorough and personable.
When Matt arrived (a little bit early
but he called ahead and asked if it was
OK to arrive ahead of time) I really
appreciated the thoughtfulness.
First name removed
Carpets stay clean longer. Staff is very helpful and courteous.
Chemical free.
Thank you for being able to come the same day I called!
Zerorez works great on my white carpet. Servicemen are always polite and helpful - especially Gil Rogers, who just cleaned my carpet.
That it doesn't leave the carpet soak and wet.
no sticky soap residue, the carpets are clean and soft - the tech was friendly and efficient
Professionalism and it's an awesome cleaning process
The technicians are very helpful and professional . The job they do is unbelievable. I will recommend Zerorez to all my friends.
Product / Philosophy
Good job, better this time than last.
Green products; workmen were careful, pleasant, thorough, willing to answer questions.
I was very satisfied with Darren Edgars service.
Thank you
Friendly and competent. Great product.