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based on 35242 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products are great but I am really pleased with the customer service. Our technician was wonderful. He explained how the process worked and it made me feel better about using Zerorez over another company. The less chemicals and synthetics, the better.
how clean my carpets get...Wish it wasn't so expensive
The floor is way cleaner than my sad attempts with a mop but it has a residue left over which is why I went with Zerorez in the first place. I can fell it when I'm barefoot. I went over it with a clean wet towel (like I do when I'm done mopping) and it helped.
Dennis was amazing. He explained the whole process and the smell was amazing.The carpets look beautiful and feel good on the feet. Anybody that can get the amount of dog hair we have out of the carpet is a superstar to me. I will definently recommend Zerorez to all my friends!
We have used you for years. It keeps our carpet clean with no spot returned. Edwardo is the BEST.
Your product works and your guys are great.
The wine stain on my carpet looks worse.
Do a excellent job and fast. Very nice employees
I feel like my carpet is really clean. This last time it was pretty soiled and Eduardo got it looking good. The carpet is 20 years old but once it is cleaned it looks a lot newer (yes, there are some of the stubborn traffic patters you would expect on an old carpet, but he did a great job. Very nice man, very polite.
Beautiful,clean carpet after Jose finished. I only use Zerorez.
Fast, efficient and thorough. Your serviceman, Jose, was great and friendly.
Your personnel (Jose) are always excellent. Jose was so polite, personable, through, careful. And, judging from my previous experience, my carpets remained cleaner, longer than with other products used in the past.
The fact that there is no soap involved is amazing!
Matt the technician that came to my home was professional and knowledgeable about the whole process. You don't see that too often anymore. Thanks again Matt!
The main reason i would recommend them is that there are no chemicals used in the cleaning process. Also they show up on time, are very professional and thorough.
Effective cleaning without residue and very good customer service.
Your Technician, Robert, is professional, courteous, service-oriented with client satisfaction his top priority. 10+ rating and a company asset. He is your only technician we want to service all of our cleaning needs.
the guy who came was professional and did a good job. but my husband was an alcoholic and it bothered me that your guy smelled like he'd been drinking.
We were very happy with your service technician, Brett. He came out to my father's house last month. He was very polite and did a great job for him! When it was time to get my carpets and bathroom tile grout cleaned, I requested Brett again. He did a great job for us, too!! The carpets and tile look pretty close to "new."
Fast, courteous service. Carpet looks like new!! Very happy!!
Sal did an excellent job on my carpets. He was professional and friendly and made sure I was satisfied before he left. Based on his recommendation I will probably have my tile cleaned next.
Our carpet looked great after the cleaning!
The technician was professional and got to it. The results are great and we loved the no chemical smell afterwards.
bad contact service trying to set appointment
The service technician Robert is so very good.
How amazing the carpets looked afterwards and the helpfulness of Zerorez employee
There is a coffee stain that was lightened after cleaning but still quite visible. I called your office to see if anything could be done about it, since you were highly recommended for doing the best job. We scheduled another visit with the technician who called me prior to the appointment and told me that there was nothing he could do about the stain. So he did not return and I have to try to remove it myself. I paid $279 and expected a cleaner carpet as well as some sort of satisfaction guarantee from your company.
Brett was very informative, professional, and thorough. The floors look great and I will definitely use Zerorez again.
Really good cleaning with no chemical smell
He arrived on time and was friendly and efficient. I heard about Zerorez from Warren Eckstein on his Saturday morning pet show. He recommended it highly. The first time I used Zerorez I commented on how Warren was so happy with the service. It was a Saturday morning and I was listening to the program. He was raving about how good Zerorez was just as the technician was getting his gear in. It was just at the right time. I would advise any of my friends to use Zerorez.
They clean well