- Phone: (949) 387-2222
- Visit Website
based on 35720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not familiar with the products you use. Especially liked Sal. Very friendly, polite and very helpful.
The professionally friendly staff and the extra effort the technician made to clean the high traffic area. (Saul I think was his name).Also I appreciate no up selling. I also appreciate the pricing specials. I am a very satisfied customer.
Keith Almanza was very professional and knowledgeable about carpet cleaning. He did a great job, was in and out in an hour and a half with all of our carpets clean and looking fresh and new.
Great job!!
So impressed with Robert! He does a great job is so personable! Great service!!
Tech was hard working and did a great job with detergent,
our carpet comes out clean without using harsh chemicals, easy to get an appointment, polite staff and technicians
Great job cleaning the carpet, tile & grout and they dry quickly. The technician, Darnell, called to confirm the appt and arrived when he said he would. He was professional in appearance and demeanor. We have used Zerorez several times in the past and will continue to use them in the future.
CLEAN AND THOROUGH
Quick and complete
Don't try to upsell a $75 service to coat the carpet to make sure the stains don't come back up at the end of the cleaning process. If this is necessary, you should sell it up front or include it as a part of your services.
On time and courteous service. The carpets were beautifully cleaned and there is no residue from the cleaning process left in the carpet.
Our carpet was still very wet 7 hours later after leaving all the doors and windows open to let it dry. I borrowed a dehumidifier from my neighbor and the master bedroom was dry by morning, but the downstairs was still damp and we moved it from room to room until there was the dampness was gone. That was almost 24 hours later!
How well Zero rez cleans my carpet without the harsh chemicals and never leaving my carpet feeling "crunchy or sticky" For the most part, the technician are very good at keeping the corners protected and cleans up after the service.
Everything!
Eduardo was on-time, explained the entire process and then got right to work. He was professional, great attitude, very friendly, neat and did just a great job!!
Prompt. Friendly. Very pleased with the quality of service. My floors look "Brand New"
Super friendly service and excellent dry time! All dirt is gone!
Very dirty carpets were cleaned and they look great now. The carpet cleaner (I can't remember his name) was very professional and took extra time on the carpets. This is the second time I've used xerorez and I will definitely use them in the future!
Quick and efficient. My old carpenting looks like new every time, even with 4 kids and a dog doing their best to mess it up!
they don't smell and they still work!
Sal did another fantastic job!!
EXCELLENT SERVICE AND I LIKE THE FACT THAT YOU DON'T USE CHEMICALS TO CLEAN
Clean, green, very thorough
Great customer service.
My bedroom carpet was too wet after treatment. The technician left at 1;30 pm. I had to put towels on to carpet at 11 pm and remove the wet towels in the morning. I had to put new towels again last night. The carpet is still not dry.
Clean Carpet...what else
I think at the point of phone call, the inside reps should be able to ask what the carpet cleaning needs are for, ex.. is this for pet stains, wear and tear, etc... this way they can recommend the washing of smaller rugs from the get go. The girl I spoke with wasn't very professional, seamed very young, not attentive, and no listening skills.
Servicemen are always prompt, professional and very careful
with my personal belongings. I love the results and would never
allow anyone else to clean my carpets or furniture.
The professional nature of the technician, his broad knowledge base, and a fantastic job
This was my second time with Zerorez. The first time was great and I requested the same person I had last time. I was told that would happen. It did not. However, I had Matt and he was very nice. However, I felt he cleaned in a "record" amount of time and I am not happy with the results especially in my bedroom Not acceptable. I waited to see how it exactly would look after it dried. I was going to call this week but have had an extremely busy work week with long days so I was going to call when I have a day off this week. I want someone else to come and reclean the areas in my bedroom that aren't clean for sure.