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based on 32837 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
This is the third time we have had ZeroRez clean our carpets and every time we have been delighted by the beautiful job they have done! Our carpets are over 10 years old and the last 5 years have been busy with our son's family living with us! That meant 8 people and two dogs! But, as soon as Sal was finished, the carpets looked new! Really!! Not one spot or traffic pattern, even the stairs are beautiful!! I also want to include our compliments to Sal, our service tech as well! He was prompt, quick to listen to my concerns about some areas and had solutions that worked out perfectly! Sal was polite, kind, very attentive, and very professional. His finished work says it all!. We are always blessed by the employes at ZeroRez. They have all been excellent! They really care about the work they do and proud to be a part of ZeroRez! We will continue to recommend your company to all our friends and family! Thank you!!!!!!!
The quality of the work you do is a cut above that of anyone else in the business.Your staff is friendly and efficient and meets all expectations. Yes, you are expensive, but you are definitely worth it. My 10 year old carpet looks almost brand new again
Livingston
Everything - from the phone calls to set up, through meeting our operator and seeing him do such a great job. We couldn't be happier and I have already been giving out his information. The follow-up was perfect, just been busy.
Name removed
My carpets are cleaner, fresher, softer, and sty that way longer than with any other service I've used.
Quality service - very well done !
The tech listened and was thorough, and was a gentleman
I felt that the stone cleaning was not as represented. It was very expensive and yet did not take care of the issues I had.
Jose was on time and efficient! He completed the job in a timely manner. Jose also put back the area rugs & clean up properly. We appreciate his work immensely! If there's one bad thing, I have to say that, I wish the cleaning wand could go deeper under the bed! My whole experience with Zerorez was painless & so easy! Thank you!
I love them, I will never use anyone else.
no chemicals, very nice service technicians, know their stuff. process really gets things clean!
We love Marcel
The work was thorough and effective. A hard to clean carpet has come back to life. The person who set up the appointment was good enough to put the job together in the most cost effective way. Thank you.
Maybe reduce the costs to clean the stairs. I was a bit surprised to find out the it was and additional cost of 80.00 to clean 12 steps. I was able to have three rooms cleaned for 200.00. I added the stairs to be cleaned as well and was surprised to see the additional costs. Plus I don't understand what the 15.00 water treatment charge was. I don't recall seeing that charge in the past.
The gentleman that performed the service was polite, quick, and answered the questions I asked him, Excellent service. I have used zerorez in the past on clients homes after remodel and I have had great service on each occasion. This time was my mom and dads house and your cleaning method made filthy carpet look brand new. Thank you
Sal was extremely professional and provided lots of information and insight into the job and how to address my cleaning needs. The chair he cleaned looks almost new, well beyond what I would have hoped for considering its age and use. I would highly recommend Zerorez and will use you all again in the future!
Professional,friendly staff. You have a very good product.
Well, the man cleaning did not move any of the furniture I had cleared off and taken things from underneath
I would be very likely to recommend Jose, the technician that worked on our home. Sharp, professional and efficient young man. He was unable to contact us about arrival time given an error in the phone number on record.
I like that there are no chemicals or soap used, only pure water. I liked Alex, who cleaned the carpet. He did an excellent job and when I asked him questions about the water and why it is so effective, he was Very knowledgeable.
No chemicals, carpet feels fresh, clean and fluffy again, drys so quickly! Won't sue any other service! Thanks you. and Jose did a great job.
Dennis is a very polite and professional employee. He did a great job and was a pleasure to talk to.
Uses no soap, carpets dry fresh and not sticky. Representative showed up almost on time, blocked the wall corners with guards, wore paper boots to protect the carpets, was knowledgeable and friendly, and gave us a price on extra items we wanted cleaned that day.
fast and efficient
The get the carpet really clean. Not a lot of harsh chemicas
Brandon was very nice, polite and did a great job. When Brandon arrived he asked if he could hook up to my hose because he used a lot of water on his last job, I showed him where the hose bid was. When I got the invoice I see their is a "water treatment fee" $15.00. So I have to pay you to use my hose water on my carpet? And when I hear your commercials on KFI you are talking about how your patented alkaline water is what makes your process so much better than everyone else, but I got hose water on my carpet. I feel I got shorted.
Phone staff are friendly, professional and knowledgeable your services. Technicians are always on time, professional, cordial and do an excellent job.
I live at 2165 Vista Entrada Newport Beach. My cleaning was done between 8:00 and 10:00 am on October 29th 2015. I forgot my techs. name, I think it was Erik. Please look up who did my carpet that morning. He was on time, extremely nice and professional. He was a complete joy to have clean my carpets. Again if you could look up who cleaned my carpets that morning and let his supervisor he did a wonderful job. Thank you. Shannon Alford Phone number removed.
The best thing about your products and services is that they REALLY DO WORK!!! No promises or tricks, they clean and stay clean longer than any other company or products I have ever tried and I couldn't be happier!