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based on 35041 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean and safe
Professional, courteous, prompt, great carpet cleaning, efficient
Using no soap
The product and services are very good.
Robert
VERY GOOD
I like that copious amounts of soap are not used to clean the carpets. A plus is that the technicians arrive on time!
Arrived on time, friendly & helpful technician, residue-free cleaning
On time, Dan was the best, did a good job, gave us information on cleaning and was fast.
Great results, wonderful staff
the first time my area wool rug got cleaned it did not get clean. the second time it did
No chemicals. On time
Robert Keith, our service technician. did an excellent job cleaning our upholstered furniture on Monday,August 1,2016. We rate him a 10! He's extremely thorough in his work and very pleasant to work with. He has also done our carpet cleaning on other visits.
The pre-spray dog urine treatment before the actual cleaning treatment did not work. The spots are still there although they did fade a just a little.
I appreciate the professionalism; Rashad Jordan was requested for this recent cleaning as he made such a positive impression the first time he cleaned our carpets. Rashad is respectful and careful to protect our home as he utilizes the cleaning equipment.
No toxic residue left behind
Professional personnel; on time, courteous, thorough. Very pleased with the job. Was able to use truck based unit on third floor condo!
The pleasant personality of Robert, his outstanding knowledge of the carpets and his tenacity to get that spot out.
Ursula H.
Excellent service - did a wonderful job considering the poor condition of the carpet.
Professional. Got the job done right from the first time. Would definitely use them again.
There is no chemical smell or feel. The people that do the job are very good.
The zerorez cleaning on my sofa is amazing! It looks new!
You stand behind results!
Zerorez is a very professional business and they are very clean in preparation and using corner guards.
The service itself, but also the cleanliness of workers in their appearance and their performance.
Our Zerorez tech, Sal, was awesome! He was extremely polite and professional, in addition to getting our floors cleaner than we thought possible. Great experience! Thanks to Sal and Zerorez for the great job.
Efficiency, quality. Very pleased with my technician(Brett Spence). He is polite and helpful.
The price went from $199 for 10 linear feet to $669 for 23 linear feet! It was very expensive.
Daniel is an excellent representative of Zerorez. He explained the process and answered all of our questions.
I was not told that there could be no furniture...or that the person cleaning would not let me know that he was ready to clean where the couch was...so I could move it. Instead, they rolled up everything and put hoses in truck and all before I knew they were near done. I wanted the entire carpets cleaned, not just AROUND the living room couch! The ASSUMPTION on his part was that the couches had been there a long time...not entirely true...and HE did not move them to check to make sure, nor ask me to move them so he could be sure...nor ask if it was OK NOT to clean the entire living room (when I PAID for the entire room!) Did not like the attitude of "I don't move furniture"...especially when I was going to do the moving, if ONLY I had been given a chance!