Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34876 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2017 — Rated 10 out of 10 by T.R. Zerorez Los Angeles
What do you like about our products and services?

There are no cleaning products used by any other service able to match the quality of cleaning carpets as Zerorez. The operator was thorough and took the time to instruct me regarding the best way to clean pet stains between Zerorez cleanings. Sadly... my carpet is 16 years old but Zerorez brings it right back to life for a fair price. Thank You
Report a concern   January 7, 2017 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

Excellent results
Technicians very professional and courteous. Appreciated pre-visit confirmation and contacts
Report a concern   January 7, 2017 — Rated 10 out of 10 by S.L.F.F. Zerorez Los Angeles
What do you like about our products and services?

non toxic.
nice person who did job.

didn't like, thought your quote was too expensive for having a second person to help move furntiure.
Report a concern   January 7, 2017 — Rated 10 out of 10 by L.E. Zerorez Los Angeles
What do you like about our products and services?

Great job, prompt and courteous service.
Report a concern   January 7, 2017 — Rated 10 out of 10 by K.F. Zerorez Los Angeles
What do you like about our products and services?

Quality, customer service, easy to make an appointment.
Report a concern   January 7, 2017 — Rated 10 out of 10 by W.G. Zerorez Los Angeles
What do you like about our products and services?

The cleaning is yhe best and the technition-Robert outstanding. He was efficient and knowledgeable. a 10 in my book!
Report a concern   January 7, 2017 — Rated 0 out of 10 by S.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Way more expensive than I heard on XM radio. I was invoice $214. For 240 sq feet. He was done in an hour. Frankly, I feel taken advantage of.
Report a concern   January 7, 2017 — Rated 10 out of 10 by Debra Caldin Zerorez Los Angeles
What do you like about our products and services?

Guys were friendly and professional. Carpets look great.
Report a concern   January 7, 2017 — Rated 0 out of 10 by J.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I had a twill sofa from Pottery Barn that was cleaned on 12/30/16. It was the first time the sofa was cleaned. The fabric was completely stretched out during the cleaning process and it never returned to a "taut" state. I do not know what happened but the Zerorez employee said he had never seen that before. I do not know if the Zerorez employee used too much water, too much pressure when cleaning the fabric, or if it was due to some other part of the cleaning process. I will be calling a manager on Monday 1/9/17 to discuss. I would like a refund of the costs for the sofa cleaning.
Report a concern   January 7, 2017 — Rated 10 out of 10 by Cecelia Canut Zerorez Los Angeles
What do you like about our products and services?

Keeps carpet soil free longer. Drys quickly. Pleasant workers.
Report a concern   January 7, 2017 — Rated 10 out of 10 by M.N. Zerorez Los Angeles
What do you like about our products and services?

Rahad was professional and courteous and did an excellent job.

I'm still shocked that all the stains came out.
Report a concern   January 7, 2017 — Rated 8 out of 10 by S.K. Zerorez Los Angeles
What could we do to improve?

Not be so expensive
Report a concern   January 6, 2017 — Rated 6 out of 10 by A.F. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

We have a stain that is a splatter in my son's room that was not there before. It appears to be oil that was sprayed on our carpet. My husband called to inform the technician's supervisor and he is due out on Monday to inspect our carpet. I have had only zerorez clean my carpets for the last 12 years and this has never happened before.
Report a concern   January 6, 2017 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

Awesome 👍
Report a concern   January 6, 2017 — Rated 10 out of 10 by Liz Conrado Zerorez Los Angeles
What do you like about our products and services?

I have used Zerorez for many years after listening to Bill Handle talk about you on KFI.You have cleaned my
wood floors, carpets and my couch.I would not think about using any other company to clean my floors. Your service people are very knowledgeable and friendly. Thanks for the great service!
Report a concern   January 6, 2017 — Rated 10 out of 10 by T.K.G. Zerorez Los Angeles
What do you like about our products and services?

The technicians are incredibly knowledgable!
Report a concern   January 6, 2017 — Rated 9 out of 10 by D.P. Zerorez Los Angeles
What do you like about our products and services?

The carpets come out very clean adn with no residue.
Report a concern   January 6, 2017 — Rated 10 out of 10 by L.F. Zerorez Los Angeles
What do you like about our products and services?

Great service,communication,follow up and really professional guys doing the work,arriving exactly on time. Great experience all the way around. Carpets look amazing.
Report a concern   January 5, 2017 — Rated 10 out of 10 by Rebecca Dolberg Zerorez Los Angeles
What do you like about our products and services?

I like the system and the end result was great. The tech was very professional and did a great job.
Report a concern   January 5, 2017 — Rated 10 out of 10 by Sterna Citron Zerorez Los Angeles
What do you like about our products and services?

BS"D

I like that the stains that you guys take out, stay out!
Report a concern   January 5, 2017 — Rated 10 out of 10 by C.T. Zerorez Los Angeles
What do you like about our products and services?

Brings everything back to close to original
Report a concern   January 5, 2017 — Rated 10 out of 10 by A.K. Zerorez Los Angeles
What do you like about our products and services?

Product: Best carpet cleaning ever! No smell, no residue....just clean!
Service: I appreciate the people who come to our home. They are so professional and polite. I am impressed with the entire Zerorez team!
Report a concern   January 5, 2017 — Rated 10 out of 10 by D.G. Zerorez Los Angeles
What do you like about our products and services?

Good friendly service and thoroughly cleaned
Report a concern   January 4, 2017 — Rated 10 out of 10 by Gail Kimmel Zerorez Los Angeles
What do you like about our products and services?

pretty much everything. is why we keep calling you back
Report a concern   January 4, 2017 — Rated 10 out of 10 by P.K. Zerorez Los Angeles
What do you like about our products and services?

We can count on the carpet being clean and your tech Brett is so nice and a very hard worker. This is the third time we have requested Brett and we are always so pleased with him.
Report a concern   January 4, 2017 — Rated 10 out of 10 by J.J. Zerorez Los Angeles
What do you like about our products and services?

thehigh quality employees
Report a concern   January 4, 2017 — Rated 10 out of 10 by Brian Shreves Zerorez Los Angeles
What do you like about our products and services?

Excellent and professional service. I don't have to waste time waiting for the tech to "up-sell" me on products I don't need.
Report a concern   January 4, 2017 — Rated 10 out of 10 by M.W. Zerorez Los Angeles
What do you like about our products and services?

Rashad was so thorough - the workmanship was superb.
Report a concern   January 4, 2017 — Rated 10 out of 10 by S.K. Zerorez Los Angeles
What do you like about our products and services?

no residue
Report a concern   January 4, 2017 — Rated 10 out of 10 by H.P. Zerorez Los Angeles
What do you like about our products and services?

The technician was totally professional and courteous and answered all my questions.

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