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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your tech , Rashad, was excellent! He called prior to arriving at our house ,introduced himself and presented his business card. He was very cordial and explained what he would be doing and then put done protective mats on the floor and then went to work. Rashad worked fast but he was very aware of of making sure he didn't break or damage any of our household items. The next time we call Zerorez we will make sure we request Rashad.
You removed a large two year old wine stain. And I am on "blood thinners and I had many "spots" of blood; all were removed.
The customer service was outstanding and efficient. All of my questions were thoroughly addressed and my carpets look wonderful.
Your employees, the person answering the phone making the appointment to the technition, Alex, who cleaned the carpet.
Appointment availability, quality of work, professional and courteous technician, chemical-free process and willingness to work with a hard-to-reach apartment.
totally service oriented. Very courteous.
The technicians were very professional and nice. The carpet was very wet after being cleaned, when it started to dry some discoloration appeared on the stair landings. Hoping the wet carpet smell goes away as it get more dry. I have fans set up.
Love your service! You did clean my bathroom marble and it looked just okay. Still some grout areas not as clean as I'd like. But the limestone me out great.
The cleaning process does not mean involve the use of any chemicals yet provides a good, thorough cleaning.
The tech, Michael, was very informative, professional and friendly. They were on time and performed according to schedule. My carpet looks great!
Too expensive for a fake fabric rug!
The cleaning technician was as polite and professional as could be. He ensured that my carpet would look great when he was finished. I was worried because we have 6 children and our good quality carpet looked pretty terrible. He was right, when he was finished, our carpet looked incredible. I was very happy! I thought we would have to replace the carpet on our stairs. After he left, I was also glad that I could not smell a stinky residue, which has been our experience in the past with other cleaners. Zerorez will be getting a call from us the next time we need carpet cleaning. I will recommend you to others. Thank you!
Jose was so nice! He was quick, very efficient, took care to do a perfect job and made our house shine like new.
We also loved his quiet truck. Today our neighbors had another brand carpet cleaner. That truck sounded like an un-muffled Harley Davidson.
Thanks for taking care of our floors!!!
Timeliness and speed. Also the best cleaning there is.
Professional. Dependable. On time service. Very polite representatives. Very helpful.
There is NO SOAP in Water Only PURE WATER
Carpet stays cleaner and is soft when finished. Richard is able to get the black areas by walls out. No other carpet companies have been able to do that!
Our technician Daniel was extremely courteous and professional. I would most certainly recommend him to anyone needing their carpets cleaned .
I have been using Zerorez to clean my carpets once a year for the past 6 years. I have never been disappointed with the end result. Their technicians arrive on time, are very professional and do an amazing job restoring the carpeting. I would not hesitate to recommend Zerorez to anyone who is looking for a carpet cleaning company that stands behind their service.
The technician and the results.
Best service and product I've experienced. My carpet was totally clean after a major pet accident. Also, we were able to walk on it later in the day. Our technician was amazing and very professional. Will absolutely use this service again.
Carpets come out very clean, and the technichians are very professional.
The level of experience and knowledge - plus the safety of the technology.
I have already called you and left a message about the problem with the spots that were left in the carpet and nobody has returned my call. I am 68 years old with bad knees and wanted someone to come back and finish what I paid for!You have ignored my call and I have cleaned the spots myself and they have come out! I will not recommend you to anyone!
I am always very impressed by all of your technicians. They are all so courteous and friendly and full of great information and advice and tips on carpet care. I am always blown away by how Zerorez gets my animal and kid worn carpets looking brand new!!! Would never use any other company!
Michael, the tech I usually get is knowledgeable, professional, efficient and always on time. Zerorez has never let me down and I highly recommend them as the best company to clean your carpet, tile, wood floors and upholstery.
Quickly and efficiently done.
Carpets look great. Technician was great!
Responsive, efficient staff both in office and at my home. After the first visit I referred Zerorez to a friend (thanx for the $25 gift card) and I just referred someone else.
My carpet looks new and clean again after a terrible bout with food poisoning
Thank you
Barbara Stern
Quality work at a fair price.