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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robert Keith was great. Second time I have had him come out.
No suds or residue left in carpet
I had used a big name carpet cleaning company for years and the stains always came back. One day I heard the advertisement for Zerorez and decided to try it. I've never gone back to the old carpet cleaner because Zerorez was able to remove stains that had been in my carpet for years. I was so impressed with the results that I no longer use any other company than Zerorez.
I have used zerorez on about 12 occasions. Unfortunately this time the carpets just never came up as clean as usual. Ironically this was new carpet that had never been cleaned before.
You do a good job your efficient and always on time
Show up on time and great job
Robert Keith provided excellent service. He explained what he was going to do and then completed everything needed in a very professional manner. He cleaned our carpets and restretched them where needed. Excellent job, and our 14 year old carpets look as good as new.
the rugs are cleaned quickly and beautifly
The first thing that attracted me to your product was that it was completely natural using the alkaline water to clean leaving zero residual unlike other chemical types of carpet cleaning options.
Not very much got moved
Brett did a great job and had an excellent attitude. He showed up right on time, too. The carpets and kitchen floor look fantastic. I liked that Brett had shoe covers for us to use while the carpet was damp.
no chemicals, no smell, clean process, minimal water on carpets.
Eduardo made my carpets look like new. However, when I made the appointment, I was told that the charge would be $199 for 2 bedrooms plus one chair (the special was to get two areas cleaned and the third was free)) When I was presented with the bill, it was actually $214. The extra $15 I was charged was for "water treatment fee". That makes no sense to me, nor do I like that the additional cost was not mentioned when I made the appointment. I do appreciate that I was given shoe protectors to wear but they should have also been worn by Eduardo. He tried to clean up the footprints on my hardwood floor especially in the hall between the two bedrooms, but it didn't work. I'm still trying to remove the prints. I hope that they're not there permanently.
Rugs look great and your very professional employee was quick, well informed, and very pleasant.
With a wet paper towel could pull up lots of dirt from the flooring.. Looks like we could have got better results with a few moppings.
speed of service and done right.
the professionalism of the tech and the through job that he preformed
Carpets not wet when finished, dried quickly. Technician was very personable and efficient.
Excellent service. I was very, very pleased with the outcome. Thank you again!!!!
Professional staff
Well cleaned carpets
Carpets remain clean because of no residue
Clean and well done
Professional, quick, awesome cleaning and no residue.
They men were very nice, professional, and knowledgeable. The exuded confidence in their job. I would recommend and hire them in a heart beat. We are so pleased with the results. Bill Handle was right! Awesome work.
Technician was very competent and knowledgeable. As a business owner I understand that employees are the real face of the company, and Dennis represented you well.
Cleaning is quick, clean, leaves no soap residue, carpet dries fast; service men are polite, courteous and efficient!
No chemicals. Friendly, efficient technicians. Courteous customer service. Best carpet cleaning in my life ... and I am an old lady nearly 70 years old ... so that's a lot of carpet cleaning!
Carpet looked very good overall after cleaning. The tech that did the cleaning was very
courteous and professional. Would like to see a little better results in the high traffic areas. Maybe lightly brushing the area they spray with cleaner before cleaning might improve the process.
That they don't have any chemicals
Service was great! Brett was friendly and extremely conscientious!
Quick. Efficient. No strong smell afterwards.