- Phone: (949) 387-2222
- Visit Website
based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not cleaned well. Spots still very obvious, high traffic areas still gray, sofa and chair arms not clean, one marked spot totally missed. I have to assume you guys tried, but its not clean, so perhaps your cleaning solution is not effective on our off-white carpets and furniture. Perhaps a solution with some bleach would have been more effective, but Zi don't know the carpet cleaning secrets. I have been using this company since the very early years if Haibes&Cross, but this was the most fisappointing job you have ever done for me.
Everything including the service technician.
Arrived on time, did a fantastic job on both rooms and a large 7 X 10 area rug as well. Matt the tech was very informed about the services available, and the job was done promptly and quite well.
I will definitely be calling in the near future to get sofa and chairs cleaned, and the tile floor in the kitchen as well.carpets all dried in a veey short amount of time.
Thanks Matt, Great Job.
There was no lingering smell with the cleaning of my carpet & couch.
Technician was on time, polite, protected my hardwood floor, and did a great job cleaning my carpet & couch.
Natural and your technician Alex is so courteous and professional and does a great job
Carpets came out really clean and dried fast. Fair price, technician on time and very efficient.
Bret was very friendly and efficient. So far, the rugs look great!
Darnell was great. Very professional and hard working.
He did a great job.
I would highly recommend this service
Thanks
Quick, non toxic,
Very helpful and nice people! Loved the way carpet felt and looked after treatment!
Will definitely call again!
No residue! We have animals who already add residue:(
friendly and courteous employee. excellent work
The precision cleaning and extraction method
Punctual and did a great job
The Zerorez clean and healthy cleaning process really works!
My area rug is now beautiful!
Thank you!
(Please answer your phone in a more timely manner... I needed to call 4 times regarding my rug cleaning and pick-up logistics, and EACH TIME I was put on hold for 3 to 4+ minutes. WAY too long!!! I started to think that there was NO ONE in the front office!)
Love my clean travertine floors
They give consideration to the patron. They call before they arrive to give you a time and they stick to it. This is so appreciative.
My carpet is clean.
Clean, professional, effective
We had carpeting that we thought was so dirty, we thought it was not possible to clean. The young man who came to our home, was on time, courteous, experienced, hardworking and totally successful. Our carpets once again look like new. We would highly recommend your company to anyone needing the same service.
Norman Goldfind
your employees.
A++ technician was great!
It seems that the company has changed. The people answering the phone are pretty incompetent. I called to change my initial appointment, and no one answered the phone, so I left a message. No one returned my call. Then I received a reminder call (from Austin) for the appointment I had cancelled, during which I re-scheduled the appointment for Monday (yesterday). On Monday I called to confirm and Austin said they didn't have me scheduled for that day, but said he could get someone there by 4pm. I had to cancel another appointment at 4pm to wait for the technician, who then arrived at 2:30. The techs seemed to perform the cleaning differently than in the past, without spotting certain areas, and using a really vile smelling chemical on my tile. However, the carpet and tile did come out well-cleaned. This is my 3rd cleaning by Zerorez, and it was a completely different experience than the first two times. The first two times, the tech sold me some spotting solution and gave me information about how to care for the carpet. The third visit was a really different experience. Not sure I want to repeat it.
They give a great long lasting result.
Technicians are knowledgeable and courteous.
Staff person was courteous and explained the process. He was ontime and efficient. Carpets look great!
Richard is very professional
Prompt and courteous technicians and no soap used.
Dennis called to tell us he was on his way and arrived on time. He was friendly and efficient and great to work with. We had a leak in one of the bedrooms from the recent rainstorm and he made recommendations on how to prevent further damage to the carpet, padding and subfloor.
He's been to our house on a prior visit and I was glad to see him as our technician again. Even my dog was calm and relaxed around him and the equipment and Skipper usually hates the vacuum!
Great service. Carpet looks awesome!