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based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our guy is the best.
Non allergenic. Good service.
My carpet, my tile, and my sofa were cleaned very well.
The carpets are very clean and soft and dried completely the same afternoon.
It was nice to have a clean yet not stiff carpet. Livingston was polite and very efficient. The whole process of cleaning living room, dining room, hall and master only took an hour, which I found very fast.
Always on time. Professional.
Prompt friendly service! My tile and grout look brand new! It's amazing!
The prices are high
We very much like your cleaning process and results.
However, when we just had our kitchen and family room floor cleaned, our walls were damaged. The machine sliced into the paint on our baseboard, requiring us to repaint the baseboards. And there was splatter over one wall, and we think it was the stripper that splattered all over that wall. It's been very hard to remove, and we fear that it will remove some paint in the process forcing us to repaint that wall.
This should not have happened. We had a simple floor cleaning job that resulted in several major maintenance repair issues for us.
Carpet feels great after. Professional service
very professional, clean and efficient.
Very efficient and professional service technician. The tile and area rugs look so nice. Thank you!
The best part of our experience with Zerorez is always Marcel. He is an asset to your company.
Technician on time, professional, carpets are clean!
They did a wonderful and thorough job, and even suggested ways to save money on my carpet and furniture cleaning. I've used them for years and highly recommend them.
My guy was great. He did a super job and was very personable
The technicians are on time, courteous, and helpful. The product is clean. No smell and no residue.
Carpets look great, very professional service, excellent value. Thanks Zerorez!
I own the apartment building and have used you a few times. My neighbor has also used you 3 or 4 times. I got the Zerorez phone number when the neighbors first had theirs done. The first time we used Zerorez the guy came out with a big box truck. Those times the carpets came out great. It seemed to both of us that when the smaller trucks came out is when they didn't get them all the way clean. I'm not sure if it was because of the smaller equipment in the new trucks, or if it was because the company expanded to big too fast and the people working for Zerorez are just go through the motions and let the quality go down. I have had four apartments done by Zerorez my neighbor has used Zerorez 3 or 4 times and he wasn't happy with the last cleaning he got either. I told him that I wasn't as happy the last time either but maybe it was just a fluke I will try them again anyway. The guy that came out was a nice guy but I watched him do most of it and he sprayed and vacuumed the water. Just getting it wet and sucking it up. The carpet had a few spots in it after it dried that should have came out pretty easy. I got 2 of them out with a towel while it was still wet after he left. The guys that did a good job sometimes had to rub the vacuum on the spot a couple times and it comes out. I still see a couple places where it looks spotty. Meaning it looks like it got cleaner in one spot than the other. One spot that still looked a little dirty I covered with the new couch. I had good padding put under the carpet that has a spill barrier on it. I am the owner and I always tell tenants about that to let them know that you just have to clean it up and it won't soak in and come back up later. So I can guarantee you there is nothing soaked into the carpet in my apartment.
The carpet is a soft and dried as quickly as your advertising claims. I was particularly impressed by how effectively stains were removed and knap was restored. The technician, Dennis, was informative, personable, thorough, and professional.
Great communication and service by Rashad (spelling?). Filthy car came out super clean. Very pleased with his and Zerorez' work.
Another great experience. Keep up the good work!
Zerorez does not use harsh chemicals and provides courteous, professional service at a reasonable price.
- First name removed
Gelman LLP
Fast, efficient, and "professional". Time will tell more on the product.
Very professional and courteous. The technician was friendly and professional.
Robert, the technician that cleaned my carpets is a real asset to your company. He is very professional and polite. He did a great job. He aims to please. I would give him 10 on a rating scale.
My carpet dried beautifully. This is the 3rd time I have used Zeroez and I will continue to use your service. There is such a difference from past carpet cleaners I have used.
Cleanest our carpets and tile have ever been!
Courteous, competent technician.
Worked quietly and quickly and did a great job.
Your special water cleaning produces excellent results. The technician came in timely manor, did a very good job and left without any mess. I am planning to call them again for next cleaning job. I have hired Zerorez for past three years.
Great job.