Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32859 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2016 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

Customer service is always a 10. Products don't leave my carpets feeling stiff or super wet.

Report a concern   November 7, 2016 — Rated 10 out of 10 by R.M. Zerorez Los Angeles
What do you like about our products and services?

ALWAYS SATISFIED OR WOULD NOT CONTINUE TO USE YOU!

Report a concern   November 7, 2016 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

Completely "clean" service - no chemical residue to attract dirt in the future.

Report a concern   November 7, 2016 — Rated 10 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

They do a good job and I like the courtesy of giving me a phone call to let me know what time they're coming so you're not waiting around. With 3 little kids that makes a difference! Juan was great!!

Report a concern   November 7, 2016 — Rated 10 out of 10 by D.F. Zerorez Los Angeles
What do you like about our products and services?

Thank you very much, Keith, for such a great job! Our carpets look great, you took care with our furniture and home, and completed the job in a timely manner. Dee

Report a concern   November 6, 2016 — Rated 10 out of 10 by L.G.A. Zerorez Los Angeles
What do you like about our products and services?

Robert knows exactly what it takes to erase any spot that might be on a carpet or piece of furniture. I can always count on him to do the job and he has never failed. Also, it is a pleasure to talk to the one's on the phone.

Report a concern   November 6, 2016 — Rated 10 out of 10 by N.F. Zerorez Los Angeles
What do you like about our products and services?

Brett was a very nice young man, friendly, informative, and professional.

Report a concern   November 6, 2016 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

I love that they are not toxic. Robert was awesome and did a terrific job. My carpets look fantastic...even better than last time...I don't think he was available

Report a concern   November 6, 2016 — Rated 10 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

Efficient and knowledgeable staff. Very polite, too.

Report a concern   November 6, 2016 — Rated 10 out of 10 by Corky Winters Zerorez Los Angeles
What do you like about our products and services?

I think Robert goes above and beyond to assure the satisfaction of his clients. The Zerorez cleaning solution has proven to be the best for our home since our carpets stay clean longer

Report a concern   November 6, 2016 — Rated 10 out of 10 by Shanen Foye Zerorez Los Angeles
What do you like about our products and services?

Cleaned great, dried quickly. Capet looks and feels wonderful. Robert, my technician was very nice, knowledgeable and did a super job.

Report a concern   November 6, 2016 — Rated 10 out of 10 by S.J. Zerorez Los Angeles
What do you like about our products and services?

The rugs look great and Robert, the technician, was amazing; so knowledgeable and accommodating! Great service!

Report a concern   November 5, 2016 — Rated 10 out of 10 by Barbie Falconer Zerorez Los Angeles
What do you like about our products and services?

Eduardo has been to our home the two times we've scheduled Zerorez. The man is fully committed to quality cleaning! Love that he takes his job very seriously and wants to ensure our carpets are as clean as possible. If we have pet stain issues he works his magic to conquer all the problem areas! We appreciate his effort!

Report a concern   November 5, 2016 — Rated 9 out of 10 by M.K. Zerorez Los Angeles
What do you like about our products and services?

effective, fast, professional, reasonably priced

Report a concern   November 5, 2016 — Rated 9 out of 10 by L.K. Zerorez Los Angeles
What do you like about our products and services?

Lack of chemicals, good service. The technician was very good and professional. We are overall pleased with the job and will call Zerorez again. 24 hours later did note one entrance area that we will have to do by hand as it is quite stained.

Report a concern   November 5, 2016 — Rated 9 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

Product works very well. Would recommend to family and friends. Sal, the technician was extremely professional. Thinking about having my tile cleaned as well.

Report a concern   November 5, 2016 — Rated 10 out of 10 by C.S. Zerorez Los Angeles
What do you like about our products and services?

Matt is very helpful and very good. We always recommend your service to family and friends.

Report a concern   November 5, 2016 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

You have a great system that works, well equipped trucks and great technicians and staff! I tried the tile cleaning and it is great!

Report a concern   November 5, 2016 — Rated 10 out of 10 by Donna Spence Zerorez Los Angeles
What do you like about our products and services?

I love the smell and the freshness that it brings to my home. The new protectant is amazing. My carpets stay so much cleaner longer. I would recommend it to everyone that asks.

Report a concern   November 5, 2016 — Rated 5 out of 10 by A.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

This was my second time with Zerorez. The first time was great and I requested the same person I had last time. I was told that would happen. It did not. However, I had Matt and he was very nice. However, I felt he cleaned in a "record" amount of time and I am not happy with the results especially in my bedroom Not acceptable. I waited to see how it exactly would look after it dried. I was going to call this week but have had an extremely busy work week with long days so I was going to call when I have a day off this week. I want someone else to come and reclean the areas in my bedroom that aren't clean for sure.

Report a concern   November 5, 2016 — Rated 10 out of 10 by I.G. Zerorez Los Angeles
What do you like about our products and services?

Not familiar with the products you use. Especially liked Sal. Very friendly, polite and very helpful.

Report a concern   November 5, 2016 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

The professionally friendly staff and the extra effort the technician made to clean the high traffic area. (Saul I think was his name).Also I appreciate no up selling. I also appreciate the pricing specials. I am a very satisfied customer.

Report a concern   November 5, 2016 — Rated 10 out of 10 by Annamarie Bellavia Zerorez Los Angeles
What do you like about our products and services?

Keith Almanza was very professional and knowledgeable about carpet cleaning. He did a great job, was in and out in an hour and a half with all of our carpets clean and looking fresh and new.
Great job!!

Report a concern   November 4, 2016 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

So impressed with Robert! He does a great job is so personable! Great service!!

Report a concern   November 4, 2016 — Rated 10 out of 10 by G.L. Zerorez Los Angeles
What do you like about our products and services?

Tech was hard working and did a great job with detergent,

Report a concern   November 4, 2016 — Rated 10 out of 10 by A.B. Zerorez Los Angeles
What do you like about our products and services?

our carpet comes out clean without using harsh chemicals, easy to get an appointment, polite staff and technicians

Report a concern   November 4, 2016 — Rated 10 out of 10 by L.L.O. Zerorez Los Angeles
What do you like about our products and services?

Great job cleaning the carpet, tile & grout and they dry quickly. The technician, Darnell, called to confirm the appt and arrived when he said he would. He was professional in appearance and demeanor. We have used Zerorez several times in the past and will continue to use them in the future.

Report a concern   November 4, 2016 — Rated 10 out of 10 by J.W. Zerorez Los Angeles
What do you like about our products and services?

CLEAN AND THOROUGH

Report a concern   November 4, 2016 — Rated 10 out of 10 by Carole Wheeler Zerorez Los Angeles
What do you like about our products and services?

Quick and complete

Report a concern   November 4, 2016 — Rated 8 out of 10 by T.K. Zerorez Los Angeles
What could we do to improve?

Don't try to upsell a $75 service to coat the carpet to make sure the stains don't come back up at the end of the cleaning process. If this is necessary, you should sell it up front or include it as a part of your services.


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