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based on 32860 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Daniel was polite, prompt, and efficient. My carpets look great and smell great! I couldn't be happier!
The technicians all work very hard & get my carpet & floors really clean! I also like that you only use water & no harsh chemicals.
When the fellow called, I told him I would be a few minuets late. When I arrived home, they waited for me. I was very pleasantly surprised. Both were very courteous.
No residual smell. Carpets appear to be clean, obviously time will be the test. Drying went well. Wasn't home but my wife reported they were very polite, which makes me happy, as people sometimes aren't that great when just the wife is around.
Carpet looks great! Our problem is pet odor and unfortunately after two cleaning sessions there is still some odor.
Tech always arrives promptly,is clean,friendly,protects furniture & door jambs with guards, and I never have to wait days for an appointment.
Respectful workers. Great product (PH water) that cleans very well with no residual soap
Excellent outcome of very clean carpets and the service person was very courteous and did a fabulous job!
Nice employees. Natural
Dries fast. Great people!
Clean, nontoxic system and excellent technicians (polite, hard workers).
I had a gentleman out to clean 3 areas plus a hallway and I paid extra for my stairs. He by far did the best job on our stairs than any other Zerorez technician in the past. My disappointment was with the first room he cleaned where a splatter mark showed on the carpet. The stain wasn't there before the cleaning and it was in the main traffic area measuring 3 feet by 3 feet in the shape of an L. The tech was in a hurry to leave and during the cleaning we left him alone. When we inspected the room and saw the dark splatter my husband ran out to the Zerorez van as the tech was about to pull out. He said it may go away after drying. Meanwhile the stain got darker! We would have appreciated him pointing it out to us and not trying to be so evasive. After calling Zerorez about the stain, a second technician came out and thoroughly cleaned the area. After drying there is now no trace of the splatter mark and I appreciated that the whole issue was resolved to our liking. Thank you for your stellar service, we will continue to only use Zerorez for our home.
Usually very good, cleaned Tuesday & spots are back.
Hasn't happened before
It is a little expensive. Maybe break down types of services by cost and offer more of a tiered price offering.
Juan was prompt & courteous, he did an excellent job of cleaning my dirty carpet. The was very dirty, because I had an injured dog in the house, so there were some urine & feces stains, but Juan got those out. Now my home is clean & smells good!
PS - the dog is recovered, now he can go outside to do his business. But Juan applied a protective treatment in case of future mishaps.
Marcel was wonderful!
Service person showed up on time was very professional, friendly, did a thorough job. the carpet cleaning was excellent.
All was good
The quality of service, the friendliness and professionalism of your representatives and the value of the service
Friendly, on time, quick.
Did an excellent job of removing spots an returning my carpet to a fresh new feeling. There is on retreated spot that I would like to ask uo to come back and give one more try to remove th stain. Can yo call me to set up a time to do this soon?
Many thanks, Mollie Lazarus
Clean product, knowledgeable and friendly technition, fair price.
I LOVE THE SPOT REMOVER AND THE QUICK SERVICE I HAVE RECEIVED
My 10 year old travertine floors look brand new! Estimate was very close to the final pricing. The technician paid attention to detail, cleaned up, and explained the cleaning process.
What I like about your services are the professionalism, cleaning effectiveness (with specialized technology), and excellent customer service. Continued well wishes.
Very professional, good service
YOUR SERVICE MAN WAS EXCELLENT
Workers are friendly and very respectful! This is the second time they have been back- this time for an area rug. Great job!
Everything!
I'm very satisfied w/service from Zerorez. I've them several times & always pleased. Robert & Levon were the gentlemen that did the servicing. They did a great job & I will undoubtedly request them for my next cleaning.