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32860 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look great. Robert showed up when he said he would, and was very knowledgeable, professional, helpful and friendly. I couldn't be happier with Zerorez!
The technician explained the process review the quality of our rugs and had the patience to deal with the pouring rain and still get the project and the job done
The carpet is clean but I have issues with your approach to the sale and service functions. You are not transparent, Ie. When I made the appointment they said nothing about not moving furniture. That came in a followup email. the special was three areas, which meant to me three rooms. But oh no it means three areas. So in reality you cleaned far less square footage than if there were no furniture in the rooms. So I actually had two areas cleaned equal to about 700sq ft. Where if I the rooms were empty You would have cleaned 350 sq. ft. And they never said anything about stairs counting as two areas. I feel as thought I have been immersed in very well thought out marketing.
If I recommend it will be devil warned.
Brett, the service man was very professional and informative. will use again.
thanks
Always on time and floors always look spotless afterwards.
Clean with no chemical smell
Very clean!
Except when new, My carpets were never cleaner than after they were cleaned by zerorez. They do not use chemicals, only their special water so there really is no residue.
The guy who came out named Rolando was awesome! He did everything he could to help us and get us the best deal . He was thorough and made sure to get everywhere. My only issue is the carpet still feels dirty or oily and wasn't dry still after 24 hours. I don't think it was anything Rolando did or didn't do I just was hoping for no residue being left and something is causing the oily greasy feeling
Tile cleaning
The carpet is CLEAN; it dried in short time and the technician was efficient and polite
The service technician Robert Keith was so careful with our house, he protected the corners of all of the walls and the wood floors. He was super polite and did a great job on our carpets. You can feel how clean they are, so sticky soap residue. We always use ZeroRez.
Great customer service. Rolando did an amazing job and was very professional.
i love that my carpets get clean with no resudue build up
The tech was wonderful, clean and efficient. He did an incredible job
We had our tile cleaning. The tile was left with a residue on it once all the water dried. After it was cleaned, we had to mop it to get rid of the residue. The grout is very clean now, however, when you're paying $500 for your child to be cleaned, you would expect that you wouldn't have to mop it afterwards. A little disappointed
professional company with great service and pricing
Very friendly and professional operator. The service was good, my carpet was cleaned to my expectations.
Reps that come are very professional. They show up on time and the carpet cleaning works great.
Not all spots came up and carpet in bedroom still smelled of urine. Come back and spot treat.
Everything - The no-soap method, the professional, courteous technicians & consistently great results!
Great customer service and my carpets look head and shoulders better than any other carpet service I've used prior.
The product is terrific and the technicians very knowledgable and polite and thorough!
Natural product, trustworthy technicians, show up on time.
Well done.
Your man did a good job.
not toxic and fast drying
Friendly , professional, honest hard working men who do an outstanding job. Would and have recommended your service. Thank you.
Friendly, helpful, fast, efficient.
Everything ok