What our clients think of us!

Friendly call center, helpful and efficient technician, carpets look great, price reasonable.

For the most part it was a really good job, however the area in front of the couch did not quite satisfy my expectations. Considering I am the manager of the Santa Ana North Lake Park community and have had you clean our recreation facility carpeting I wasn't satisfied it was worth the $259.00 price

It is easy to contact you, set an appointment without a long wait. What I like most of all is the drytime is overnight.

Narrow the window of arrival

After the first cleaning, there were streaks in the carpet. The rep came back out a few days later and cleaned the entire room. The next day the original streaks were gone but others appeared. The tech explained it was the water wicking up and bringing more dirt with it. I have vacuumed twice and they are still very visable. I would not feel comfortable recommending the service knowing this could happen to a friend. However, the carpet feels very good on my bare feet.

The technicians were very helpful, friendly and business-like. They did a great job.

Tom the technician was very neat, prompt worked efficiently & did not wast time. He was very clean & did not leave a mess. The service was very good . My son recommended zerorez to me or I would have called a different service.

I liked the email confirmation, I liked that the same guy who cleaned our carpets last year showed up to do the cleaning again this year.

work done on schedule and complete

Technician was great! We love the process that's why we use Zerorez!

I have been using Zerorez for quite a few years now and from the call center to the actual cleaning it is a very positive experience. I have referred your company many time and know of friends who have used your service and were very plesed.

Prompt clean and efficient

I think Rob is the best!!! He does a great job, always on time, and very professional.

HI My experience with zerorez was great. I hope to see the lasting results people talk about.My technician was ROB. When our carpet was first cleaned a few weeks ago in late Sept 2012 it actually came out looking dirty. We call ed Rob back and he was professional and quick to rectify. He came back later that week and quickly identified the problem went over the area lightly again and it came out wonderful. Very happy so far and thanks ROB for making it right.

Everyone was so helpful! The tech was on time and called prior to coming so my parents could meet him. The carpets look clean and fresh!

Prompt
Efficient
Friendly
Carpets very clean
Short drying time

Better customer service. I had called you to schedule BOTH a carpet and tile cleaning. The woman over the phone confirmed, but when the technican came he only had the equipment to clean the carpet. This was very disappointing since I took a vacation day off to stay and get this taken care of. When I reschedule with the tech he said he could be out the following day, but then I rec'd a call from your company saying I needed to give you a one week window. Very disappointed!!! Some people can't be taking days on end off to get these things taken care of. That's why I wanted them BOTH scheduled on the same day. In addition, when removing the equipment - the tech hit the bullnose of my wall removing a large piece of succo. In addition, the tech even left his studying material behind on the counter. But on a positive note the carpet cleaning did get the stains I wanted out. --Name removed

The technician arrived on time--his work was clean and efficient. Everyone I dealt with was pleasant and polite.

Efficient. Clear about the price, lots of contact, friendly and efficient workman. Carpet looks great at a fair or ice. Pleasant and easy experience all around.

Like the "green" process, courteous call center and technician. Wish I hadn't waited so long to clean my chairs...disappointed they didn't come "all the way clean." But they look better.

Call backs, reminders of appt's, call immediately before service,
Great job,

efficient, friendly, professional, helpful. All the things you'd like when making an appointment, or having a service provided.

ALL WERE VERY PROFESSIONAL

Robert Keith is thorough, courteous, helpful.

very easy from start to finish. very professional.

I have been using your company for many years and have always been happy. Not this time. I have still have stains on my carpet that should have been easily removed. I also had to pay $180 for my stairs which is fine except this time they only did the top not the kick plate" or the rounded stair part. THe tech was very kind and professtional but my carpets do not look that great and for $450 they should and have always in the past. I actually had to clean with spot remover after he left..

The call center delt with my schedule changes without any problem
the confirmation calls where good

the Service provider was Edwardo Firday 9/28/2012
he was excellent-I am on the 2 nd floor and he was able to drap the tube off the balcony. He took much care with his setup and the actual cleaning. He is an outstanding employee!

I wasn't given an accurate quote. Had I been asked exactly how many stairs I had I would not have agreed to 300 plus to do my carpets. I told the sales rep on the telephone I had stair leading from my garage to my bedroom and he said ok it's $90 for stairs, when the tech arrived he called it to flights of stairs therefore increasing the original quote of $240 up to $319. Not fair to put the tech or myself in a position like that!

Eduardo was on time, professional, friendly helpful and very efficient. I will definately recommend your service to our neighbors and will repeat when needed. Also like the fact that there were no harsh chemicals or odors associated with the cleaning. GREAT Service.

the carpet is clean. no complaint, about the service/