- Phone: (949) 387-2222
- Visit Website
32803 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Although your price is more than other similar companies, your technicians are what set you apart from the others. Dennis was the tech that cleaned my home, and his skill, professionalism, and knowledge are outstanding. He made suggestions with regard to my central air unit, and ways to prolong the life of my carpet. He is an excellent example of the best a company has to offer.
exellent
Very courteous and professional.
good experience all around from first call to the end.
The entire process was a pleasure. After calling on the weekend and leaving a message, I was phoned back promptly on Monday and my appointment scheduled for Saturday. Marcel arrived ahead of schedule, finding a challenging task before him. He was efficient and thorough and my carpets couldn't look any better. Even my skeptical husband is pleased with ZEROREZ. Thank you!
I liked your service. The person who came was kind amd professional.... Tjank u.
The technician was so professional and worked very hard. He explained everything to me thoroughly and answered all my questions. Not only was the carpet so clean, but my whole house smelled clean and the carpet dried with no damp smell or mildew odor which is what I experienced previously. I just love my carpet again.
The carpet looks like new and Tom the technician was very professional.
prompt, efficient, friendly.
Chris in call center ansered all my questions on cleaning process. Service was prompt and on time. Dennis the technician was thorough, hard working and took care to protect floors, walls and furniture. The carpet came out amazingly clean. Thanks for a job well done. I would highly recommend Zerorez to anyone.
Dependable and highly professional
I decided to try Zerorez because of the endorsement by Bill Handel on KFI, who is my favorite radio host.
I’ve had my current cleaner for several years, who is such a nice person and runs his own business. Unfortunately, the quality of his work has been diminishing and being the loyal person I am, I hated to switch.
The process that Zerorez uses though makes sense and was presented well by our technician Gil. We were lucky to have him because from the moment I took his call to let me know he was on his way, to his arrival and completion of the job, he was professional, knowledgeable and very sincere. I would say a credit to Zerorez.
The results were remarkable. I will have no hesitation in recommending Zerorez to any of my friends or neighbors, should they ask for a referral. Many thanks to Gil for doing such a great job.
easy to book appt.,friendly,knowledgeable technician,very professional
This is the second time that we have had you clean our carpets. We have 3 dogs and 2 cats. Our carpet was soooo bad that I told my husband that if zerorez couldn't clean it then we needed new carpet. I was skeptical that you could clean it that well. Well...it looks fantastic and we can put off buying carpet for several more years. A huge thank you to your company.
Brett was a doll. He answered all my questions and reassured me that all would be well.
It is the best $150 that we have spent in a long time! Thanks so much! Great job!!
We like everything about Zerorez. The call center, technicians and the beautiful work done. I just recently referred a friend "Munson" to you for tile and carpet cleaning.
Name removed
Easy to schedule, flexibility on time and date, professional technicians and a great profuct
VE RY GOOD TECHNICIAN ROBERT KEITH
THANK YOU TO DENNIS FOR AN AMAZING JOB ON OUR CARPETS! Not only was he a delightful and pleasant person to have visit our house, he did a super fantastic job on our carpets! I wish I had contacted you sooner to have this service done! I dreaded moving all our things, but as it turned out, Dennis navigated expertly around our furniture and our carpets look like new! I will recommend your company and Dennis to all our friends and neighbors! And I can't wait to have my carpet cleaned again by Dennis!!! Thank you Zerorez! Julie and Jim
I found your technicians to be very professional and friendly. They were quick and thorough.
They don't waste time getting the job done!
My carpet is clean...showed up in time
I am furious with the whole process, especially the outcome.I am seriously considering a report to the BBB.
I paid $235 for a job that took approximately 35 minutes from start to finish.
Furniture was either not pulled out or partially pulled out. Two heavy couches and an end table were pulled out and left. The cleaner was to come back to help us reposition but has yet to call Also, not one single protector was placed under any of the furniture.
Finally I was charged for a second floor unit when in fact I live on the first floor-unit 154.
I have had this service before and was very satisfied I like the green concept. However, i will never have the service again and would never recommend the service to family or friends. I feel totally taken and even question the quality of the cleaning.
Process to schedule service was very timely and efficient.
The technicians were excellent. Very knowledgeable about their trade. David Valencia and Chris were friendly, efficient and caring.
I would not hesitate to use Zerorez again. My carpets are twelve years old and they look fantastic.
What I like about Zerorez is that you made my daughter Julie Chase (who happens to be one of the most fastidious people I know) so happy with your process and technicians, that she absolutely insisted I give you a try. I knew I had done the right thing when I opened the door and saw Tom Nihil looking immaculate with his shiny truck in the background. I have light beige carpet over 30 yrs. old, it has had alot of use and it hasn't looked this good in years. And it smells good. Thank you. Nancy Iglesias
Eduardo was very polite and performed the cleaning in an efficient way
Thank you
Steve Hilgers
Technicians were good (on time, good communication...)
Some of stains came back up in the living room. The technicians went over the hallway twice and this area came out excellent. The technicians went over the living room and dining area only once. The technicians did get stuck on this one spot that I did not expect to come out but they were able to get it out. I think they should have gone over the living room one more time.
For the price, I expected just a little better or cleaner outcome.
Your Technician, Livingston, was extremely knowledgeable and professional. We are requesting him to do another job for us.
YOUR TECH CALLED IN SICK, SO JOSE WAS CALLED ON HIS DAY OFF. HE WAS VERY NICE AND HELPED MAKE A NOT SO NICE DAY INTO A TOLLERABLE ONE. HE DID A NICE JOB
Carpets stay clean longer. Friendly and knowledgable techs.
The technicians are always friendly and knowledgeable. They work quickly and cleanly.