- Phone: (949) 387-2222
- Visit Website
based on 32806 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The sofa and end table were never moved to clean under - that surprised me. It took 2 days for the carpet to dry, I thought it was supposed to be only hours. I guess I was just expecting fabulous and got average...was kind of disappointing.
The manner of the technican and the way he cleaned my home like it was his own.
very clean. Minimum mess
The service was professional and courteous.
The carpets look great. Will determine quality of product with time.
Thank you
Clean, clean, clean - no smell, very courteous, in & out, good job!
Definitely cleaner than other carpet cleaners. The technicians each time spent a lot more time and seemed more knowledgeable than other carpet cleaning services.
No soap residue so no allergic reactions. Seems to dry quickly.
Great technician and the floors look great.
The the whole process was quick, easy and effective... and the tech that came out was very polite and professional.
I really am glad I had the 16 oz concentrated powder on hand.
I was really surprised that not all the spots cleaned up.
A very large spot resurfaced and several others that did not steam off so using the powder helped. Is this a usual concern with other customers?
I guess these things are expected once in a while.
Thank you for your attention to this matter
My experience with Miss Roxanne in making an appointment was very pleasant. She was courteous, friendly and professional and worked with my schedule to arrange an appointment.
She is an asset to the company.
Name removed
Excellent service tech. Excellent results. My carpet was filthy and they got all of the stains out.
DANA GOLDEN, MY TECHNICIAN, WAS A PEACH, A LOVELY FELLOW WHO DID A MAGNIFICENT JOB.
Friendly, knowledgeable, thorough, neat
Your process really cleans my extremely old carpet better than any other process.
It was a bit more expensive than I would have liked.
It works!
On time and completed the job quickly. The service tech was a professional.
We have not had our service done yet, however I really liked the personable associate that came out to do our estimate.
Melinda Jeske
Continental Vending
Employees.
Tech is always professional. Zero soap residue keeps the carpets cleaner longer
The people are professional, friendly and efficient.
Profession, friendly people. Great job.
Service, knowledge and cleaning
The professional way all employees presented themselves whether on the telephone or in person.
Brain was courteous And informative. I like the way the carpet cleaning turned out.
No soap, no chemicals, stains do not come back. Professonal, courteous staff.
I think Zerorez is absolutely the finest company and carpet/cleaning service that exists today. I recommend you to everyone to talk to. I hope Zerorez and other green companies stand up and toot your horn more...I witnessed another chemically based carpet cleaning service truck dump the dirty and chemically treated water into our storm drain which clearly stated "Drains to Ocean"...I stopped them and also reported them. It should be mandatory that only company using environmentally safe substances are allowed...anything we can all do to make that the law, I'm in! AND...lastly but certainly not least, David, our recent service tech was incredible! Kind, hard-working, respectful, et al...all your guys are simply the best! Thank you!
The simplicity of the process. The clean feel of the fluffy carpet!
Customer service was amazing. We were moving into our house and needed our carpets cleaned before we move inandand they did same day service. Our carpet cleaner guy was amazing, very professional and did an amazing job. I highly recommend your services. Thank you so much.
First, the technician that came was alone. I asked him why he was alone and he said if he had someone else help him they would, in his exact words, "Make only 5 bucks each." He looked at our few pieces of furniture and asked if it is possible to move it somewhere out of the way. If it were possible, I would have done that prior as our home was as bare as possible since my wife and I prepared our home prior so that the work would be minimal; at least on HIS part.
Second, because of this, I had to help the technician move all furniture. He dragged the furniture and I had to tell them not to drag it but to lift it (with me, of course) otherwise our carpet would tear.
Third, the technician talked to someone on the phone mentioning it was his first visit/call. When this technician arrived, he had a sour scowl on his face which he maintained throughout the service. It's appears as if he doesn't like his job at all.
Fourth, I asked him about his work boots and whether he should be covering it while working on our carpet to which he said, "I don't use any cover on my boots. I just use my boots in other houses that need cleaning as well." If that were the case, what does he use to go to and from his van? His bare feet? Just walking on the street will trek in dirt and other unmentionables.
Fifth, when he brought out the foam boards to use under our furniture, he just broke them into sections and nonchalantly tossed it on top of each piece of furniture. I had to tell him to simply put it on the table next to each piece of furniture he was going to use it on.
Sixth, I pointed out a couple of small gummed stains and all he really did was mask it by spraying more water and vigorously rubbing the section with his vacuum wand. He did the same with small areas that had minimal traffic stains.
Seventh, I asked him about the slight dust/dirt along the baseboards and whether he would use a brush to 'brush' it out like other Carpet Cleaning companies we've used in the past and he said, "We don't really do that. It costs extra. $1 per linear foot." So he proceeds to wet the baseboard area with steam and rub the area. Now, it is even dirtier than ever and has dark stains.
Eight, stains that were supposed to be removed and looked like they were remove initially have come back and are even worse in some areas than before the technician cleaned it.
Needless to say, our experience with Zerorez is pretty much a complete zero in our rating (on a scale of 0 to 10). We paid more money than we normally do for other carpet cleaning places that do a much better job, have more pleasant service people and get the stains removed for less price.
Translation: we won't ever use Zerorez again and we won't recommend Zerorez to anyone. Period.