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based on 32806 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician, Marcel, was extremely professional and attentive to his work. He did a great Last name removed.
excellent fast service.. Serviceman JOSE was excetional///
You do a great job. Better than all other companies than we have used. You are on time and professional. You point out the areas that are more challenging to clean and do your best. Thank you for the work.
I was very impressed with how clean the carpets came out
I think my carpet stays cleaner longer with your service.
Quality and customer service
It's so clean with just water and the two gentlemen that cleaned yesterday were very professional and in and out in record time. They work very well together. Today, the carpets look great!
No chemicals used :)
Does a great job cleaning
First, your associates are friendly, courteous and careful. They also smell good! We have used you for years and are always please at the extra effort your associates put in to please us.
Very pleased with the work, service, and the service man!!!! TNXs
Being prompt. Excellence in service. Explaining all aspects of the job. Very considerate and neat. Job finished in time estimated.
The technician called and confirmed appointment. He me the time he would be there and was prompt. My couch was very dirty and I was surprised at how clean it was after your service.
The technician was vert pleasant and he did an excellent job!
You guys have the whole package. If all your crews are as professional and courteous as Dennis Smith, I would be delighted to recommend your services.
The carpet looks like new, and did not take long to dry. The service was professional, on time, and friendly, and I will use Zerorez again!
My grout looks jut wonderful. Robert Keith is a real pro. He does a good job!
Carpets were clean and dried rapidly. Employee was very professional. Job well done.
After hearing Bill Handel sing the praises of Zerorez for some 10 years, that was incentive enough for me to make an appt. I hadn't heard specials offered for Ventura Co. Usually carpet cleaning is guaranteed for 30 days, and the spots return in 31 days! As it's only been just over 24 hours I'd like to take this Feedback Request in 31 days! Your young technician was a delight and accommodating!
No chemicals , good results and very good ' on time ' service.
This was my first time with Zerorez. I love how clean Gil was able to get my carpet - love that there is no soapy residue and my carpet was not "crunchy" when it dried - love that Gil was here on time as scheduled and was so courteous and professional. I will most definitely use your company again - and again. You should see how clean my carpet is! I didn't think it was possible. I was at the point that I wanted to just rip all of the carpet out - better that than looking at the stains and traffic areas that NEVER EVER came clean (with other carpet cleaners). I mentioned some of the spots to Gil, but mostly just left him to do what he could - figured he would see things for himself. Previous carpet cleaners have told me that nothing could be done about the stains/traffic areas that remained after they "cleaned" the carpet. Not Gil, though, he actually cleaned them without giving me any excuses! And they stayed clean after the carpet dried! So - if you haven't noticed - I am more than pleased with my Zerorez experience. Thank you. Thank you. Thank you, Zerorez (and Gil)!
Service was great there were no delays and job went very well! just keep doing what your doing!
Always looks great after completion; the service man was courteous and helpful with any questions I asked. Eplained ahead of time what he could do with the stains I had and then continued to take are of stains that were apparant.
My rugs looked great and very clean and I liked the professionalism of the work.
Your technician was prompt (even early) and very courteous, there was no chemical small during or after the process, the dirt in my carpet was disappearing before my eyes. In general, I loved everything about my experience with zerorez.
The area rug cleaning was good, but ever since our two throw rugs were cleaned, the threads of the fringe have been breaking off continuously. These rugs had a long delicate fringe and now the fringe is very sparse in some places and shorter in length. It was definitely caused by the cleaning because the fringe very rarely had a thread come out before the cleaning -- afterward the fringe came off in large amounts, now it comes off several threads a week. I had meant to call when I noticed it, but I guess there's nothing that can be done at this point.
I was most impressed with Bryan and the excellent job he did cleaning my carpets.
He came on time (early even!) and was thorough and efficient. His friendly manner
is a big asset. You should be proud to have such an employee.
Michel (sp) was very courteous and explained his activities he would do to clean
my carpets. He did a very nice job and did my requests. The most soiled parts,(entry way way and in front of the recliners was very clean when he finished, but some of it has come come back up. ( he said it might, but another cleaning would help it later when I have it cleaned cleaned again.
It's a clean clean. The carpets look great after the technician is finished. Very pleased. He was very professional.
Carpet and upholstery looks great!
Cleaning was done efficiently, and with care for my home furnishings. Looks terrific, very clean, and dried quickly.
Great job. Dennis Smith was very helpful and pleasant.