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32806 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent and I can do quick fix ups myself.
The technician was terrific tooHis name was David.Very accommodating,efficient and did the job in a timely manner.
The technicians are very informative. The carpet looks like new. This is my second time using Zerorez.
Carpet came out very clean. Dried within a day. Looks great. Service was very good and on time as scheduled. Price was fair.
Carpet cleaning is the best!
Professional representatives and effective technique.
Effectiveness of the product and professionalism of your staff
Prompt service, and serviceman very pleasant.
Everything!
so far everything is clean with no stains returning....
We really like how clean our carpet looks after a treatment, and it Stays looking clean!! Professional, curteous worker, didnt try to charge us more for anything, he cleaned up afterward and left everything looking very nice. We will never go back to the other types of carpet cleaning companies.
Zerorez is the only carpet cleaning company that I know, that uses a large high powered truck mounted vacuum to clean the carpet. Zerorez needs a truck to hold the engine and vacuum. Not like other companies that use a van to hold their engine and vacum. I have a high quality carpet that requires hot water to maintain the curl and newness of the carpet. Zerorez delivers with super clean water, (no detergent) and water that is over 100 degrees. (note to zerorez i cant remember the temp of your water, so if you want to insert the exact temp, its ok with me)
It is true that the carpets stay cleaner longer after a Zerorez cleaning. In the past I have hated to have my carpets cleaned because I felt that the carpet was never the same again. Zerorez was recommended by a friend several years ago and I have loved the results. the carpets are never sticky or stiff and the spots don't seem to reappear. The workers are always clean cut looking and polite which I appreciate.
Gil did a great job, even though the carpet was very dirty. He took his time and made sure it was clean before he left.
Our carpets look new again. Your rep was very personable and efficient.
promptness, information, courtesy, thoroughness, the carpet is beautiful.
Not get the floors so wet and do not leave till all is completed then no return trips.
On time service, efficiant, courtesy, explained what was to be done and what may need to be done in the future,
Great service and great job
What you advertise is what you delivered. My carpets looks great and Gil your technician was very professional & courteous.
no residue
I loved that Gil called me and was early!! He was very personable, asked what more he could do, offered to help move stuff, and asked when finished to check his work and make sure everything was good! Also the carpets look and feel great and the price was right!!! I will recommend and use Zerorez again! Thanks!
The service tech was very courteous and took time to explain every process. The carpet looks brand new! Also he told me about the refills on the spot cleaner and I think that is fantastic!
My carpet now looks like new, and it is not stiff (as it has been after other companies have cleaned it). My sofa has also been restored (something I thought would be impossible since it is white).
On time, very capable staff
The cleaning system used, the name and customer service.
Thanks
Name removed
Carpets cleaned up well and service was professional. Thanks
Dennis was very pleasant and did a great job!! I like the idea of no chemicals. I am amazed at the procedure done just with Empowered Water and the results.
the stains don't come back
The cleaning on the upstairs hall is streaky and should have been done more thoroughly
I do not like how long it takes for the carpets to dry. We had our carpets cleaned last evening and they are still wet- over 24 hour later. The service is rather expensive. Your technicians and customer service representatives are very friendly.