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based on 32806 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great job by your technician
The cleaning was not as through as it could or should have been. The gentleman did not spend enough time on a traffic area in our Family room to get it clean, my wife then ask him to re-clean it , which he did and it was cleaned correctly. He missed a like area on the stair case landing.
We also were not informed of the fuel charge that came as a surprise to us.
Eduardo
Did a quality job
Clean carpets with no residue and dry in a day!
I was not told when I set up the appointmentthat since I lived in a 2nd floor apartment there would be a $25 set up Fe which turned out to be a $36 fee. I ended up having to pay $235 when I was quoted $199. Also the guy seemed annoyed that he had to carry the hose up the stairs! And lastly when I asked him if my kids and I were OK to leave while he did the work he told me we couldn't leave unless we paid him up front. He said he had been burned a couple of times so that was the rule. When I placed the order the girl said I don't pay till the work is done. All of this for you guys to clean a 900 square foot apt. I've heard your ad for years on KFI and expected better.
Name removed
Be on time. Service was to be between 2-5 PM. However George never arrived until 6:00.
Outstanding service, reasonable prices, great product.
Your process is excellent at getting out the grime in carpets .... in fact, extraordinary. Your process is not as good as other carpet cleaners at getting out pet stains. In fact, I have to call another carpet cleaner to rework an area that you could not get well. I understand that a deeper clean with replaced padding is the ultimate answer and certainly a course of action I plan to take, but ..... even so, other carpet cleaning companies were better at getting out the stain. Its as if you hardly touched the stain.
It turned out good, but took way longer to dry then what you said it would.,that was kind of a bummer, put a damper on my time., but it was very clean and happy on how it turned out.
Gets carpets clean and stays clean longer.
Carpets very clean,very nice rep-Brian
I like the way the rugs stay clean even after a few weeks. In the past, when other rug services came in; the stains came back in a week after the cleaning.
I am very disappointed how my carpet and recliner came out. Both look terrible. I insist you come out and redo them both as soon as possible. It was a lousy job. Call me at Phone number removed
THE NON-CHEMICAL CLEANING TECHNOLOGY ...NO CHEMICAL ALLEGENS WITH WHICH TO CONTEND !
The rugs look like new after the cleaning.
Cris was a very nice young man and did a great job.
The good service in doing the cleaning job.
Dennis, the tech was great. Very friendly, kind and he did an excellent job. Our carpets have never been this clean. I will certainly recommend your service and use you again.
Prompt and efficient
I was very disappointed in 2 things:
1) the technician, Larry - his attitude was terrible. He started grousing the minute he came to the door, saying his truck was going to make a lot of noise & would wake the
neighbors. Then he scolded me when I told him that I had measured one of the traffic areas & it was only 60 sq. ft. & that I had been told on the phone when I made the appt. that an area is 200 sq.ft. He told me in no uncertain terms that an area is 1 room no matter how small it is. Yikes! That could get real expensive. I was going to have him do more AREAS but I just wanted him out of my house ASAP. Also, I was going to refer a neighbor who wanted her carpets cleaned. She was waiting to see what my experience was. I can't reccommend Zerorez to her after what I experienced.
2) Larry did the very minimum. I have had my carpets cleaned several times in the past so I had a frame of reference. The upstairs carpet doesn't look clean & fresh like they normally do just after they are cleaned. I am considering having them redone by someone else.
The burbur carpet downstairs looks good but it wasn't worth it listening to him rant. As of now, I am sorry o say, I could not reccommend Zerorez. Name removed
The best things I like about your product is that you don't use harsh chemicals or soap and my stains do not usually return.
Your service associates are always on time or early, they call ahead to confirm, and are very nice people.
Excellent communications -- from the first call to schedule my appointmen, the reminder, the follow-up notifying me of a delay, and the excellent use of technology for confirmation and billing. Very impressive and forward thinking.
The technician was professional and your product did a wonderful job on my carpets.
Well done in every way.
Cleaning my carpet was done very efficiently and produced an excellent result.
One disappointment with my visit. The FISH advertised a special, any two rooms and hallway for $139. I have hardwood and only one bedroom with carpet, so I had my bedroom cleaned which includes a 3ft landing landing, and an area rug. I could have sworn the offer included pre-conditioning and being charged and extra $50 for one bedroom was excessive. The tech was nice and did a good job, but $200 is just too much for one bedroom and a rug.
The carpet looks like new again and it stays clean for a long time.
no chemicals
Brian showed up on time with a 'heads up' call 20 minutes before. He was clean, well-dressed and very well spoken - something that is harder and harder to find these days in a service industry. He was efficient and explained what he was going to do before hand.
My carpets look so much better. They are a bit worn, but look good for their age (like me).
Thank you again!
On time. Friendly and fast