based on 36796 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
An awareness that spring for stains doubled price
It was very affordable and afactive
My tech did a great job and he was very professional My carpets look outstanding.
Fast, friendly and affordable. The carpet looks great.
I am very happy!
Somehow my phone number was confused with my friend Jenny and she was getting messages regarding my house. I might suggest that the person actually doing the job, contact me direct as soon as the job is scheduled.
So far……everything. First time I used them and will use them again. Really important to me, came on time and even called little early to see if it was ok to come then. Really nice guy (Ethan) and did a good job and was in and out in about an hour. Put AC on a few degrees cooler than usual and all was dry in about 4 hours but you can walk on carpet right away with white socks. Had some new furniture and some old and removed some stuff but they went around everything and did a great job. Will use them again.
Did a great job. Very nice people.
My carpeting was cleaned by Zerorez several months ago. I was so impressed by how fresh, clean and soft it was—and still is! The treatment actually breathed new life to light bright beige carpet. It’s a medium pile rug, which after cleaning looked new again; even in the heavy traffic areas.
Unfortunately, a couple of days ago, my senior dog was sick and messed in the dining room. I called Zerorez for help, and I was scheduled to have that area treated and cleaned the next morning. Derek and Stephen worked on that ugly, smelly spot, and the results are incredibly relieving! No sign of an accident ever occurring.
The technician, Derek, cleaned my carpets the last time, and made very helpful suggestions to maintain the life and beauty of my rugs, and I know that the reason this new stain cleaned up so easily was that I followed the suggestions that he had given me for treating animal mishaps. They know their stuff!!!
I would happily recommend this company to anyone who really cares about getting satisfying results from knowledgeable professionals.
Thank you Derek, Stephen and Zerorez for what you do well!!
Kathy
You stand behind your work
Help moving heavy furniture after rugs dry
Fast drying, quick service that's an A+ every time!
The technician did a great job on my carpets....even the high trafficked areas...He was friendly, professional and fast.
They are quick and it always looks great when it’s done
Brian and Mike were excellent technicians. They called 15 min. before they arrived. My window of time was 12-3 and they arrived promptly at 12. After introducing themselves and surveying the cleaning area to be done they began to bring my carpets back to life. When they left my carpets looked like new and dried beautifully. I always use Zerorez and my carpets look great. I have been a customer for years and recommend them highly.
They’re the best.
Steve and Jess were awesome! So nice and very knowledgable. They did a great job!
Great service, very professional at all levels.
The cleaners were very friendly, professional and efficient
The products were very good but your staff was exceptional.
Prices will force me to break work into multiple sessions but we focused on the most important areas.
Everything was great! My sofas look brand new.
The only thing is that the cleaner that got on the floor was hard to clean up as it left a residue.
Other than that was great!
Done well
Zak was extremely knowledgeable and courteous. Did a great job
Great job was done in our church tile flooring. Techs were professional and informative. Great work !!!!
My carpets were cleaned very nicely. Clean carpets made my house sparkle.
My carpets and chair look brand new . I would definitely recommend your company to family and friends .
No smell after cleaning and the guys are super nice.
I already left a very, very detailed review on Google reviews and yesterday someone replied to that saying a manager would reach back out to me. No one has yet. Here is the review:
Honestly, I’m pretty disappointed with this service and would First name removed for a manager to reach out to me to discuss further.
The cleaning started off with our technician, Jess, arriving to our house and my husband telling him he was on a work call but could kind of get him started; walk him through the rooms, answer any questions, etc. Jess seemed to completely disregard that information and once he got started and my husband back to work, he proceeded to knock on my husbands closed office door three separate times to ask him to check the room he had just finished to see if he liked it. No question, didn’t need help, he just wanted to see if he liked it. That would have been fine typically if my husband wasn’t busy, except this day and age when people work from home, you would think a tech would be respectful of that and knock if there was truly an issue or a question. He had no care for the fact that my husband was working.
Then, the theme of the appointment was, “upsell, upsell, upsell” which is something I just don’t stand for, as I am in the service industry and I think there’s a way to upsell and inquire about services genuinely, and then there’s a way that is extremely pushy and not personable at all. Jess started off by immediately asking if we wanted to add the stairs to our service (which I had specifically declined when making the appt). He gave some reason as to why we should do this and my husband ultimately agreed…which is fine…but it didn’t stop there. He then later tried to upsell us on scotch guarding the carpets (which my husband declined and Jess rudely replied, “why man, are you on a budget or something? I’m giving you such a great deal on this!”) and then later tried to upsell us to do our entire downstairs tile floor, which we also declined because by this time, we were over Jess and his attitude and tactics. Jess must’ve realized his comment about us being on a budget was rude because he apologized for it at the end saying, “he speaks without thinking sometimes” but then said, “once you get the survey about my service, the only answer is a 10 out of 10!” Are you serious?! Also, every time Jess tried to push an upsell on us, he would say it was such a great deal and we needed to do it through him if we were to do it because everyone else would charge way more! Not sure Zerorez would be happy to hear their tech is PUSHING clients to spend more money, yet giving clients discounts on services that no one else has the authority to give…Anyways, I also came to find out he didn’t do any black light prior to the service, which I was told was something the techs do, and was one thing I thought was pretty neat about Zerorez! Honestly, I am extremely disappointed in this service and had heard such great things about Zerorez that I’m hoping someone reaches out to make things right. We will see. Until then, they have absolutely lost a customer and will not be receiving any recommendations from me to my friends and colleagues.
I would love to discuss further with a manager. My number is Phone number removed
My carpets came out like brand new …. 😊
The man who serviced our home (I believe his name was Jesse) was awesome and so thorough, quick and friendly!! Would definitely recommend
no soap residue
Everything